CSM Magazine

MAY 26, 2024

How Baas Enables Fintech Innovation Banking has gone beyond traditional offline buildings and has become a part of our everyday online routine. Let’s examine how the BaaS model facilitates innovation in fintech. This digital jump has become possible due to the evolution of BaaS.

Banking 52

Banking Innovation Financial System 52

Customer Bliss

MARCH 5, 2019

Emotional understanding of customer experiences is often what leads these companies to their most innovative practices. So, practice emotion-driven innovation. Make-Mom-Proud companies strive for innovations starting with the emotions customers are having. Read more articles about Danny Meyer and Zappos here on my blog.].

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

Innovation 52

Innovation Roadmap Resources Connections 52

InMoment XI

MAY 3, 2024

Foot Locker stands out as a beacon of innovation and customer-centricity. In this blog, we dive into the details of how Foot Locker is revolutionising retail through its CX initiatives. Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace.

Retail 260

Retail Return on Investment ROI Analysis 260

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Register for the May 4th event here.

Innovation 99

Innovation Customer Success Customer Journeys System 99

Clarivate

MARCH 27, 2024

At Ex Libris, we are committed to helping libraries harness innovative technologies, so they are better able to connect their communities with the vital information they seek. The post Artificial Intelligence Blog Series: Metadata Generation for Digital Content appeared first on Clarivate.

Social Media 52

Social Media Resources Technology Study 52

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. People call the Hallmark card ‘innovative.’”-@rkbasler Click To Tweet. That’s right.

Connections 160

Connections B2B Touchpoint Fashion 160

NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. So, the importance of engaging customers and connecting with them emotionally can’t be overstated. 1) Be personal. 9) Be funny. 10) NICE inContact CXone.

Connections 149

Connections Tips Social Media Multi-Channel 149

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month. Pause and breathe.

Innovation 88

Innovation Travel Leadership Meeting 88

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Making Tech More Human The future belongs to brands that build genuine connections without exploiting relationships. Traditional methods won’t cut it anymore.

Connections 52

Connections Brands Fashion Entertainment 52

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 86

Innovation Video CRM Customer Success 86

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. The post The Position-less Marketer Introduced by Pini Yakuel at Optimove Connect appeared first on Optimove.

Connections 52

Connections Marketing Multi-Channel Sports 52

Experience Investigators by 360Connext

DECEMBER 3, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Innovation 232

Innovation Customer Service Social Media Consulting 232

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

Vonage

FEBRUARY 20, 2017

. … And Salesforce’s State of the Connected Customer report hit the nail on the head. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. Connect all the communications channels to your business in a unified dashboard (probably a CRM ). Share information.

Connections 133

Connections Social Media Loyalty Culture 133

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. Finally, I would be remiss if I didn’t mention arguably the biggest announcement at Enterprise Connect this year show, Amazon Connect, the company’s new contact center as a service. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

Chadwick Martin Bailey

APRIL 17, 2020

If you’re wondering whether your company should be innovating during this pandemic, I ask you to consider the following: If you think your competition is continuing to innovate, then YES. And importantly, innovation can happen in a quarantined world. Kathy Ofsthun, VP Qualitative + Innovation.

Innovation 64

Innovation Roadmap Exercises Consumers 64

Clarivate

JUNE 29, 2022

In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. We discussed this topic in our recent IP Forum and continue the conversation here as part of our ongoing blog series. How collaborating with the IP function can drive innovation.

Innovation 52

Innovation Leadership Strategy Culture 52

Experience Investigators by 360Connext

FEBRUARY 18, 2015

We’ll have more to share from this later this week, but for now, we wanted to share an observation about innovation. Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Let us know in the comments below!

Innovation 110

Innovation Feedback Automotive Social Media 110

InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers.”.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Upstream Works

JULY 16, 2021

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. The focus of innovation isn’t on CX itself, but rather the various elements that incrementally improve customer service.

Contact Center 78

Contact Center Innovation Self Service Customer Journeys 78

Experience Investigators by 360Connext

FEBRUARY 23, 2015

Customers have a new voice in innovation. I had an opportunity to interview James Bell, Head of Consumer Affairs for General Motors , about how they gather feedback and use it to create new innovations. It’s encouraging to see such innovation and consideration for customers from such an established and important industry.

Innovation 110

Innovation Consumers Social Media Feedback 110

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 52

Conference Analytics Connections Tips 52

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Connect multiple business and contact center applications, CRMs and data directly to the agent desktop.

Connections 78

Connections Engagement Contact Center Resources 78

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Conference 52

Conference Analytics Connections Tips 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. According to a Salesforce’s connected shopper report , 79 percent of shoppers research a brand online before making a purchase in the store. Customer experience has not been left behind.

Technology 135

Technology Customer Experience Social Media Multi-Channel 135

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.

Customer Experience 529

Customer Experience Loyalty Course Advertising 529

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. In this post, we demonstrate how to use JumpStart to deploy a Flan-T5 XXL model in a VPC with no internet connectivity.

Connections 80

Connections Resources Financial Groups 80

Maru Group

FEBRUARY 15, 2021

Innovation in product configuration is shaping the success of brands in growth. That’s why manufacturers and grocers are turning to our Concept Connection solution to help them with their innovation. Concept Connection epitomizes how we are uniquely positioned at the intersection of behavior and emotion. Think framework.

Innovation 80

Innovation Consumers Brands Connections 80

Steve DiGioia

MAY 1, 2023

This may mean finding innovative ways to deliver great service without incurring excessive costs or cutting back on other areas of the business to fund the service provision. They should also remain vigilant and adaptable, seeking out new opportunities and ways to innovate and improve their business, product, or service offerings.

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

inmoment

JUNE 28, 2019

What do you think of when you hear “radical innovation?” The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space. The Inseparable Relationship Between CX and EX.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

ShepHyken

NOVEMBER 16, 2018

Customers are connected. Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. Are you doing what’s necessary to use innovation and handle the educated customer? How and why has technology changed the way consumers behave?

Consumers 99

Consumers Technology Chief Customer Officer Social Media 99

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

Customer Retention 70

Customer Retention B2C B2B Innovation 70