BirdEye

DECEMBER 12, 2022

To help you get started, here are 20 simple social media post ideas you can use today. Share customer reviews and testimonials 7. Create how-tos and tutorials 9. Highlight your community 19. This can include articles, infographics, reports, guides, blog posts, or videos. Table of contents 1.

Social Media 98

Social Media Strategy Marketing Case Study 98

BirdEye

JULY 25, 2023

If you know how to build social proof and market it, growth can be yours. In this blog post, we’ve compiled a comprehensive list of social proof examples to help you use this marketing phenomenon to your advantage. Why is social proof important? Why is social proof important?

Examples 52

Examples Social Media Effort Score Case Study 52

ChurnZero

DECEMBER 21, 2023

Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. To make the right choices, however, you need a deep understanding of what your customers need and expect from you. But we can’t do it all.

Sales 52

Sales Customer Success Tourism Roadmap 52

ChurnZero

MARCH 25, 2022

Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. When do you need to reassign a CSM’s book of business? How to reassign customers to a new CSM.

How To 98

How To Touchpoint CRM Customer Success 98

Totango

OCTOBER 13, 2020

Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients. Potential clients want to see data and reviews that prove people are loyal to the brand of software they are considering. .

Strategy 62

Strategy Effort Score B2B Customer Success 62

BirdEye

SEPTEMBER 1, 2023

You can especially reach a wider audience with Instagram Stories. And if you post great content there and want it to stay on your profile for more than 24 hours, you need Instagram highlights. This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform.

Social Media 59

Social Media Telecommunications Brands Consumers 59

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? You will also share your positive experiences with your friends and colleagues. Why does this matter? –

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? It is effective communication. As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations.

Sales 115

Sales Automotive Tips Advertising 115

ECXO

DECEMBER 26, 2023

This is the list of the best 15 books I read during the last 15 months, and we hope you will enjoy them too. Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

BirdEye

MARCH 4, 2024

Have you ever heard of the “Rule of Seven?” In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns. In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns.

Marketing 111

Marketing How To Multi-Channel Tips 111

SurveySparrow

DECEMBER 8, 2023

We will discuss the most valuable types of forms, their features, and all you need to know about them. Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! You might even ask if it is the same as a survey.

Engagement 52

Engagement Survey Feedback Healthcare 52

Totango

JANUARY 7, 2020

It is the first glimpse they get of your product and your team, and your first chance to demonstrate how you can help them meet their business goals. It is also a process that you should be prepared to scale as you grow your business. Onboarding is an opportunity to set your customer up for success.

How To 72

How To Roadmap Meeting Customers 72

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Role of a small business consultant So what exactly does a small business consultant do?

Consulting 98

Consulting Social Media Financial Strategy 98

ChurnZero

FEBRUARY 23, 2023

There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

ChurnZero

FEBRUARY 23, 2023

There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

SurveySensum

OCTOBER 27, 2020

Later the conversation shifted much deeper into Customer Success and how can someone become one! Here’s how it goes. Why did you choose Customer Success and what was your background? How was your journey to Customer Success Head and opening your own company?

Customer Success 59

Customer Success Consulting Chief Customer Officer Customer Centricity 59

CustomerSuccessBox

APRIL 29, 2022

As a result, customers churned and the firm couldn’t do anything about it. You don’t want to be in such a tricky situation, do you? Plan the best SaaS Retention strategies that ensure customers stay with you for long. Plan the best SaaS Retention strategies that ensure customers stay with you for long.

Strategy 52

Strategy Customer Retention Metrics B2B 52

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients. Why Are B2B Client Engagement Strategies Different from B2C?

B2B 80

B2B Engagement Self Service Strategy 80

ChurnZero

JULY 9, 2020

You know the one: leads. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? That’s why they got into this relationship with you in the first place – and why customer success has become a non-negotiable. Does your marketing often drop the L-bomb?

Strategy 64

Strategy Marketing Case Study Effort Score 64

datastax

DECEMBER 18, 2018

Of course, a conference is only as good as the quality of its content, and that’s where you come in. The Cassandra community would love to hear from you. 15, 2019, but we highly encourage you to get your submission in before then. Why Should You Submit a Paper? Here’s why: It’s great for your career.

Conference 72

Conference Fashion Tips Course 72

NetBase

APRIL 25, 2019

It depends on where you are in your social analytics journey, and what you need to audit. But the tools below – updated for 2019 – will surely get you started. But the tools below – updated for 2019 – will surely get you started. Why perform a social audit? How are you doing with customer care?

Social Media 83

Social Media Tools Multi-Channel Analytics 83

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? And why does your business in particular need them? And why does your business in particular need them? how-tos, guides, and FAQs).

Self Service 52

Self Service CRM Knowledge Base Software 52

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? And why does your business in particular need them? And why does your business in particular need them? how-tos, guides, and FAQs).

Self Service 52

Self Service CRM Knowledge Base Software 52

SurveySparrow

APRIL 4, 2023

“I don’t understand why our students aren’t responding well to the curriculum.” If you’re a teacher or the head of an educational institution, you must be familiar with such conversations. As such, student satisfaction survey questions reveal exactly what your student needs, and how they think changes could be brought for good.

Survey 52

Survey Course Effort Score Study 52

Amity

JANUARY 9, 2019

This article was originally published on WnTD's blog. With Elizabeth's permission, we are republishing and sharing it with our community. One of the most exciting aspects of developing customer success strategies is looking at how Customer Success is (or should be) integrated with other areas of the organization.

Customer Success 81

Customer Success Customer Journeys Leadership Metrics 81

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? How has it helped you?

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

NetBase

JUNE 16, 2020

So, we compiled a list of the social intelligence tools that will help you navigate today’s tricky social media landscape. The tools you select should be chosen specifically to further your brand’s interest in three key areas: Staying in the know. Brands can make it one minute and break it the next with social media missteps.

Tools 60

Tools Brands Social Media Analytics 60

Storyminers

JULY 6, 2020

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. Adam Toporek. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. Adam Toporek. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Grade.us

JANUARY 12, 2021

The Yelp business listing is a powerful yet controversial entity in the local search and review management space. Ask any business owner how they feel about Yelp. This doesn’t have to be the case for you. As you’ll soon see, Yelp can be one of your business’ most powerful allies. Delivered 2.2

Advertising 35

Advertising How To Social Media Connections 35

SurveySparrow

APRIL 28, 2023

By understanding how and why people make purchasing decisions, you can tailor your marketing strategies and improve your chances of success. The first research on the topic was conducted by John Dewey in the early 1900s, who examined how advertising affects consumer behavior.

Consumers 52

Consumers Advertising Social Media Culture 52

SurveySparrow

AUGUST 13, 2021

That’s why in this blog, we will focus on agile tools for project planning and management. That’s why we will list out the 12 best agile tools for project management along with their features and pricing. Community Feedback voting. ? There’s no shortage of agile tools for every purpose out there.

Tools 52

Tools Management Report Software 52

Gainsight

APRIL 16, 2019

However, that may not be an option, and this post focuses on how to be hired into a new company. Just to add to the confusion, you will sometimes see “Manager, Customer Success,” which is a people manager. As you move up a level, there are VPs of Customer Success. Be careful what you wish for. Title confusion.

Customer Success 40

Customer Success How To Leadership Customers 40

Wootric CX Blog

AUGUST 4, 2020

Because when you go after CLV with intention, making it one of your “North Star” metrics, you’ll find that the cost-to-acquire actually shrinks. Those end users who are sticking with you are also buying more from you (cross-sells and upsells) and they’re telling their friends and colleagues how great you are (referrals).

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

Grade.us

FEBRUARY 25, 2020

This is it, the year you’re finally ready to pull the trigger on starting a local SEO business. People need your services, and if you’re a local SEO expert, then you can make a really good living launching either an agency or a solo consultancy. This step-by-step guide will show you the way. Table of Contents.

How To 47

How To Consulting Marketing Industry 47

ClientSuccess

MAY 31, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. How has it helped you? I love that; as our clients are successful, we’re successful. Question 2.

Customer Success 40

Customer Success eBook Software Customers 40

Help Scout

OCTOBER 30, 2018

If building an amazing team is critical to a company’s success, why is the bar so low for recruiting and hiring? So why are so many recruiting practices so terrible? Also, wow, this business has been funded, you say? Also, wow, this business has been funded, you say? Where do I sign up?! Spoiler: It is not.).

How To 40

How To Culture Leadership Tips 40