Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 210

Trends Innovation Customer Service Omni-Channel 210

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. Clear, consistent, authentic communication. Impact: Employees with an emotional connection to their work are more productive.

Communication 83

Communication Leadership Airlines Social Media 83

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Strategy 295

Strategy Customer Experience How To Loyalty Programs 295

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 126

Communication Strategy Metrics Customer Retention 126

Vonage

FEBRUARY 20, 2017

. … And Salesforce’s State of the Connected Customer report hit the nail on the head. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. We went on Facebook and BAM!

Connections 133

Connections Social Media Loyalty Culture 133

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. Our prediction? Top 5 UC Predictions for 2023.

Communication 71

Communication Contact Center Return on Investment System 71

Comm100

NOVEMBER 8, 2018

Top Types of Customer Communication Channels. Adding a new customer communication channel can seem like great business sense, either to embrace a new section of customers, or deflect from other channels. Companies should be using live chat to provide a frictionless customer experience. Knowledge base. Social media.

Communication 128

Communication Social Media Knowledge Base Chatbots 128

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. Contact Centers 2020 : This session was part of a special conference-within-a-conference called Communications & Collaboration 2020. And I ought to know. So, what were the contact center themes this year?

Contact Center 120

Contact Center Connections Conference Case Study 120

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. It was a one-of-a-kind digital user conference that welcomed 50 thought-leaders from leading companies, including Microsoft and Google, and customer experience strategist and author Jay Baer.

Communication 57

Communication Chatbots Conference Customers 57

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding.

Culture 86

Culture Company Communication Employee Engagement 86

Ecrion

JUNE 18, 2019

companies experience communication issues. Don’t let communication issues cause your business growth to falter. Instead, you can discover exactly what is communication in business and how to use it to your company’s advantage. That way, you can develop a clear picture of your company.

Communication 65

Communication Brands Company Competitive Advantage 65

Eptica

MARCH 20, 2020

Date: Friday, March 20, 2020 Author: Pauline Ashenden - Marketing Manager The importance of video connectivity in today’s crisis. How can businesses support them effectively using technology, especially video connectivity? How can businesses support them effectively using technology, especially video connectivity?

Video 72

Video Connections Self Service Culture 72

Comm100

NOVEMBER 15, 2022

Many consumers still prefer to call companies for support, particularly when the issue is complex or urgent. Firstly, the majority of consumers now want to connect with brands digitally. Consumers want the choice to connect on a range of channels, and for the support on these channels to be fast, 24/7, and connected.

Omni-Channel 216

Omni-Channel Chatbots Social Media Software 216

ShepHyken

OCTOBER 4, 2019

It is all about how businesses interact with their customers to form a meaningful connection. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. And, that’s a powerful boost to your company’s revenue.

Brands 122

Brands Engagement How To ROI 122

CX Journey

DECEMBER 20, 2017

Once you’re there, it’s essential to develop a voice for how your business communicates that’s unique and memorable. 73% of customers prefer to solve a problem with a real person, but there’s another side to that coin: 32% of customers think the phone is the most frustrating way to connect with a business.

Communication 137

Communication Brands Social Media Touchpoint 137

inSided

NOVEMBER 26, 2019

Good communication is vital if you want to improve your company’s bottom line and grow your business. When you communicate well with customers, your chances of success in business increase exponentially. Check out this guest blog from Omnisend on the best strategies for successful B2B customer communication.

B2B 75

B2B Communication Tips Customers 75

Customer Bliss

APRIL 11, 2018

After studying hundreds of forward-thinking organizations and leaders, I’ve observed six actions that build companies that show up as “make-mom-proud” companies: meaning that they grow, by taking actions in their business congruent to those valuable life lessons we all learned as kids. Actions for Hiring and Development Set the Tone.

Company 209

Company Hotels Insurance Banking 209

CX Accelerator

APRIL 1, 2022

It just so happened to be from a customer to whom I had issued a service credit just a day earlier in hopes of restoring his confidence in our company. Transparency from a company builds and maintains customer trust and can often help to weather the inevitable storms that will arise. The Fear of Oversharing. Resist that urge.

Tips 266

Tips Contact Center Communication Connections 266

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Excellent customer service is the intangible that sets you and your company apart from others. Show respect – Don’t multitask while communicating.

Customer Service Training 156

Customer Service Training Training Brands Customer Service 156

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. This omnichannel approach gives companies a chance to have a one-to-one conversation with customers on their chosen platform. Let’s explore what forms that technology can take.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

NobelBiz

MARCH 24, 2022

Some call queues additionally support dynamic agent connections. During call peaks and high-volume phone calls, extra agents can connect their phones to queues to help other agents and ensure smooth service for callers. Some call queues additionally support dynamic agent connections.

Contact Center 52

Contact Center Call Center Poor Customer Service System 52

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections e-support Social Media Roadmap 64

Experience Investigators by 360Connext

NOVEMBER 19, 2014

I sure wish the rest of my company would, too!” “Is this company serious? Those who work inside the company rarely take the time to truly understand what customers go through to fix a real problem. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Service 257

Customer Service Company Customer Relationship Management Hospitality 257

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. In this blog, we’ll dive into the features of a modern CRM that you may be missing out on and ways to measure the success of your chatbot.

Chatbots 98

Chatbots CRM Connections Multi-Channel 98

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . It depends on your company, but it does not have to be complicated.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

Comm100

SEPTEMBER 26, 2023

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. Omnichannel customer engagement platforms connect every digital channel into one platform and unified inbox.

Examples 186

Examples Chatbots Omni-Channel Customers 186

Ecrion

APRIL 15, 2020

Yet how are you going to accomplish this task without setting up the right channels of communication? However, that brings up the question of what channels of communication are on hand. Therefore, you’ll need to have a thorough understanding of the most common channels of communication. Synchronous Communication Channels.

Communication 74

Communication Social Media Knowledge Base Chatbots 74

SmartMessage Blog

JUNE 6, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 52

Communication Marketing How To Multi-Channel 52

Optimove

MARCH 31, 2020

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. This shift in communication is especially necessary in an industry that has been so dramatically affected by the crisis. That’s a smart second step.

Travel 52

Travel Tourism Communication Company 52

Ecrion

MARCH 24, 2021

Why Customer Communicating Is Important | Why Eliminate Weak Communication |. 13 Ways to Improve Customer Communication in Business. Constantly improving your customer communication skills plays a major role in meeting those customer expectations. Why Is Communicating with Customers Important?

Communication 52

Communication How To Social Media Customers 52

Call Experts

DECEMBER 17, 2020

Communication is a pillar of success in business. If you cannot communicate effectively, you will lose essential customers and never acquire new customers who can change your business. Protect your brand and prioritize communication with your customers and team. . Good customer service builds reliable connections.

Communication 52

Communication Contact Center Call Center Poor Customer Service 52

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I hope these blogging tips will help you, too. How do you get ideas for your blog content? Search outside of the box.

Tips 110

Tips Social Media Leadership Exercises 110

ShepHyken

SEPTEMBER 28, 2018

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. In highly competitive industries, companies large and small have a pressing need to stand out among their peers. Collaboration and Communication Tools. Career Pathing Resources.

Employee Engagement 108

Employee Engagement Engagement Software Technology 108

Forcivity Salesforce

AUGUST 10, 2021

Now more than ever, companies are shifting to an all-digital, work-from-anywhere world. The demand for real time communication (RTC) has come to the forefront for most businesses. The COVID-19 pandemic proved the importance and countless benefits of real-time communication.

Communication 52

Communication How To Video Conference 52

Stella Connect

SEPTEMBER 20, 2021

Engagement comes from within the individual, and yet the company has a role in it, as well. Those conditions include: Clearly communicating the mission, vision, purpose, and values of the organization. Communicating openly and being transparent about company goals and performance and how agents’ contributions matter.

Connections 64

Connections Engagement Contact Center Culture 64

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! Few companies state their brand as: “We’re good” It’s about being great, exceptional, the cream of the crop. Shep Hyken .

Hotels 121

Hotels Social Media Travel Brands 121

Optimove

SEPTEMBER 7, 2023

If we continuously optimize marketing, what values do we need as a company to optimize ourselves? In fact, unsolicited, most of our employees said they loved working at Optimove because these two values are organic to our company. We are open, honest, and forthright in how we communicate. Culture-Focused Values: 1. Transparency.

Company 52

Company Culture Measurement Marketing 52