Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Every each of them answered the following questions: How do you see the future of customer experience? How to overcome those challenges?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Lumoa

MARCH 8, 2023

Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. This can be achieved by living up to customer promises and delivering a unique brand experience. Internal teams struggle to deliver relevant feedback to the right groups. Here are the key takeaways from the webinar.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

TechSee

AUGUST 14, 2023

Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Lumoa

MAY 5, 2022

A company that delivers on the customer promise and delights customers with positive moments. Customer Experience (CX) is far more than traditional customer service and marketing. A holistic understanding of customer experiences can help close the gap, strengthen the brand and open up new opportunities for profitable growth.

Strategy 277

Strategy Customer Experience How To Analysis 277

ShepHyken

APRIL 5, 2019

These automated solutions could answer questions quickly and automate repetitive tasks in the cloud contact center. Additionally, in a world where customers no longer want to wait for support, chatbots provide the option to engage with businesses 24/7. It’s time to discover the real value of the bot.

Chatbots 116

Chatbots Customer Experience Contact Center Ecommerce 116

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

ShepHyken

SEPTEMBER 28, 2018

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. One of the most effective business strategies for maintaining an edge on competition is focusing on employees and their level of engagement.

Employee Engagement 107

Employee Engagement Engagement Software Technology 107

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform. This enhances your user engagement and ensures your customers are always informed.

Communication 83

Communication Customer Success Customer Journeys Conference 83

Magellan Solutions

AUGUST 17, 2023

Content creators work to produce top-notch videos that engage their consumers. Effective video creation and editing skills are essential for attracting viewers and delivering impactful content. Content creators look for advanced and practical solutions to streamline their editing workflows.

Video 98

Video Tools Social Media e-support 98

Totango

NOVEMBER 27, 2023

Deliver in-app guidance and content aimed at prioritizing user adoption. Those insights empower CS teams to proactively deliver maximum value to customers, reduce churn risks, uncover accounts with high and low engagement, and maximize growth through expansion revenue. Customer health. Usage statistics and patterns.

Report 91

Report Trends Customer Success Self Service 91

NobelBiz

MARCH 12, 2024

CXM has completely revolutionized how brands engage with their customers. It ensures consistency in content, purpose, and branding across online, in-store, phone, and other engagement channels. Consistency Across Channels/Omnichannel Support : Customers engage with businesses through various touchpoints.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models.

Data 107

Data Management Effort Score Training 107

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. examine the differences between generative and analytical AI, focusing on the importance of good data and its role in delivering exceptional CX.

Industry 114

Industry Customer Experience Analytics Training 114

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. Delivering more customized, personalized CS outcomes.

Innovation 96

Innovation Customer Success Customer Journeys How To 96

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

ShepHyken

JUNE 28, 2019

As Bain & Company recently noted , AI-powered predictive technologies that can better match customer queries with employee skills will be able to “reduce costs, increase sales and saves, raise the level of customer advocacy, create more satisfying jobs, and keep talented agents engaged with the tasks where they are most proficient.”

Contact Center 111

Contact Center Self Service Banking Airlines 111

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. While this customer segment may not be your biggest spenders, there certainly are lots of them and it can be tough to engage with everyone on the list.

Innovation 85

Innovation Video CRM Customer Success 85

AWS Machine Learning

SEPTEMBER 28, 2023

With the right strategy, these intelligent solutions can transform how knowledge is captured, organized, and used across an organization. To help tackle this challenge, Accenture collaborated with AWS to build an innovative generative AI solution called Knowledge Assist.

Knowledge Base 94

Knowledge Base Chatbots Self Service System 94

One Millimeter Mindset

JULY 27, 2022

For purposes of this blog post (and with her permission) I will refer to her as “Cynthia.”. Then again, Cynthia was not fully engaged in attending that meeting for the sake of her clients. If she was not fully committed to the solutions she proposed to clients, then why ask her clients to trust those solutions and trust her?

Leadership 84

Leadership Meeting Innovation Consulting 84

ShepHyken

DECEMBER 13, 2019

A world in which service provision is expected without interruption at any point and the customer experience is expected to be delivered seamlessly and intuitively. Are you looking for a point-solution or an enterprise-wide platform, will you embark on your journey via an invitation to tender (ITT)? Preparation checklist.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. There’s work to be done in 2023 to provide employees with the proper communications and collaboration tools to work from anywhere.

Communication 70

Communication Contact Center Return on Investment System 70

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Software 118

Software Customer Engagement Customer Success Engagement 118

AWS Machine Learning

APRIL 18, 2023

This blog post summarizes how the Amazon Machine Learning Solution Lab (MLSL) partnered with RallyPoint to drive a 35% improvement in personalized career recommendations and a 66x increase in coverage, amongst other improvements for RallyPoint members from the current rule-based implementation. It should be an easy process.

Metrics 71

Metrics Healthcare Groups Automotive 71

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 86

Healthcare Government Innovation Training 86

CSM Magazine

MARCH 4, 2022

While the existing IET community had been in place since 2012, poor site structure meant that content was hidden in silos, while the wider user experience clashed with key objectives like knowledge sharing, collaboration and engagement. As a result, content was only visible to a fraction of its membership. ” About 4 Roads.

Self Service 98

Self Service Technology Chatbots User Experience 98

Totango

APRIL 13, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. This leads to improved collaboration between CS teams and clients, better responsiveness to change and enhanced client outcomes that are aligned with their goals.

Customer Journeys 91

Customer Journeys Course Customer Success Tools 91

SaleMove

MARCH 5, 2021

As the initial chaos of the pandemic gives way to a new reality, how can credit unions and banks meet the needs of customers while still delivering a superior customer experience? . The post Expand Member Reach with Virtual Branches appeared first on Glia Blog | Digital Customer Service Explained.

Banking 89

Banking Case Study Financial Video 89

One Millimeter Mindset

MAY 4, 2022

Take a breath, step back, and ask yourself the three questions encompassed in the title of today’s blog post. I catalyze cross-functional, collaborative, profitable, and sustainable solutions across value silos. Then engage me to present a One Millimeter Mindset program! Delivered virtually or in-person.

Consulting 90

Consulting Innovation Leadership Customer Focused 90

One Millimeter Mindset

JANUARY 11, 2023

When standing, do you dance and prance and lean backwards to deliver? Then again, do people remember you as an engaged and engaging conversationalist? Plus, they can forcibly – even heatedly – challenge each other to assure that the solutions they create are fail-safe. All programs delivered virtually or in-person.

Consulting 73

Consulting Innovation Leadership Interaction 73

Totango

MAY 19, 2020

You can do this in five ways: Re-tune Your Digital Engagement Strategy Be Proactive and Deliver Value Collaborate with the Rest of Your Organization Do More with Less Create a Community for Sharing Best Practices. Re-tune Your Digital Engagement Strategy. Be Proactive and Deliver Value.

Software 77

Software Customer Success Strategy Trends 77

VDS

SEPTEMBER 25, 2023

One solution to keep those teams resilient and adaptable is Genesys Cloud, a powerful customer experience platform designed to future-proof customer service operations. Genesys Cloud provides an all-in-one solution for organizations to manage their customer interactions across various channels in a seamless and efficient manner.

Customer Service 52

Customer Service Customer Service Strategies Trends Contact Center 52

One Millimeter Mindset

JANUARY 5, 2022

Each New Year brings with it a plethora of blog posts and articles. Recalibrate for delivering in shorter sprints. Look for more innovative and timely solutions, together. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Innovation 85

Innovation Leadership Consulting Resources 85

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 103

Engagement How To Telecommunications Customer Centricity 103

Call Experts

APRIL 8, 2024

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Agents aim to maximize NPS scores by delivering exceptional service. Lower AHT indicates quicker issue resolution.

Call Center 52

Call Center Net Promoter Score NPS Average Handle Time 52

Integrity Solutions

SEPTEMBER 1, 2020

With people working remotely and dealing with professional and personal stresses alike, leaders are recognizing the value of collaborative learning. With people working remotely and dealing with professional and personal stresses alike, leaders are recognizing the value of collaborative learning. by Steve Schmidt.

Training 120

Training e-support Sales Engagement 120

SurveySparrow

JUNE 20, 2023

In this blog post, we’re going to explore some incredible alternatives to Survey Anyplace that will take your survey experience to the next level. Whether you’re focused on employee engagement, seeking an intuitive form builder, or in need of advanced research capabilities, we’ve got you covered.

Survey 52

Survey Analysis Analytics CRM 52