Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. ROI Calculator.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

DECEMBER 14, 2022

Whether you’re a bootstrapped team looking to manage growing customer demands or a large organization that wants to streamline your customer service process, this list has something for you. It breaks down complex processes and converts them into manageable goals. There are multiple ways to integrate CXA in your business. The solution?

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Comm100

DECEMBER 8, 2020

It takes careful management of a lot of moving parts. Other benefits of using a chatbot are: Increased sales by improving customer support and satisfaction levels They help you save on costs for customer support representatives ( up to 30% ) They save you the time you’d normally invest in managing customer support. Enter automation.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

InMoment XI

APRIL 23, 2024

In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach. Using reputation management tools, you can bring together all your data in one place, combining your data. A feedback type that’s grown in the last few years is social media.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations.

Customer Service 82

Customer Service eBook Leadership Resources 82

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. Role of Customer Success Manager in a SaaS Company. For Entrepreneurs by David Skok is a blog for entrepreneurs that publishes some of the best content on customer success.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

ShepHyken

AUGUST 9, 2019

Second, even after you have made a sale, regularly speak to your clients. One of my clients is a manufacturer of laptops and one of his clients had a bad experience. My client gave his client a replacement, and on my suggestion, he gifted him a fully paid holiday. To find out more visit www.happionaire.com.

Hotels 116

Hotels Customer Satisfaction Social Media Customers 116

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Client Service What is the average length of your client relationships? and outline your approach to new hire training.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Alliance by IFS

JANUARY 31, 2022

Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals.

Customer Success 65

Customer Success Customers System Report 65

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . For many people in this world, the idea of handling customer service is daunting.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

ShepHyken

NOVEMBER 22, 2019

This way, the rep is able to communicate accurately without putting off the client and making them feel like their needs won’t be addressed. Technology today gives customer service teams a lot of options to help them assist and manage customer needs better. They consistently deliver and exceed customer expectations.

Exceptional Customer Service 139

Exceptional Customer Service Multi-Channel Communication Customer Care 139

transcosmos Information Systems

FEBRUARY 20, 2017

From topics like working with an outsourced customer support to the latest trends and sought-after practices in the industry, here are 13 more customer service blogs you need to bookmark now! The Groove HQ blog is a goldmine for customer service reads that are useful and engaging. The Center for Client Retention. Jackie Huba.

Customer Service 98

Customer Service Self Service e-support Infographics 98

NobelBiz

MARCH 24, 2022

ACD is the primary characteristic that separates a telephone system from a switchboard, which lacks this functionality and call center software, which requires a dynamic and efficient automated call distribution system to manage a large volume of calls with limited resources. Better customer complaint and claim handling.

Contact Center 52

Contact Center Call Center Poor Customer Service System 52

Alliance by IFS

FEBRUARY 14, 2022

The post IFS Customer Success team blog: Antonio Serrano García appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano.

Customer Success 65

Customer Success Customers System Report 65

ShepHyken

OCTOBER 26, 2018

For years, I have used my experiences at or AAA Five Diamond hotels like The Breakers Hotel, The Broadmoor , The Ritz Carlton , The Four Seasons Palm Beach , The Phoenician , Blackberry Farm , and a recent experience at Platinum Club of America Boca West Country Club as examples when I am working with clients. The third star fell.

Hotels 110

Hotels Hospitality Guest Experience Leadership 110

Comm100

FEBRUARY 15, 2022

An on-demand economy also offers personalized products and services wherever possible to succeed in sales and utilizes advanced systems to coordinate vendors and clients. You can also use your social media profiles (and any managers who run the profiles) to act as customer service gateways “in the field”.

Self Service 130

Self Service Consumers Customer Service Social Media 130

ClientSuccess

SEPTEMBER 30, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Customer Success 47

Customer Success Management Strategy Customers 47

ShepHyken

DECEMBER 7, 2018

Over the past four years, we’ve grown our business significantly, and we’re seeing our clients — from Harley-Davidson to the Ronald McDonald House — experience measurable wins by engaging their customers through texting. The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken.

Tools 114

Tools Customer Service Hospitality Healthcare 114

ShepHyken

SEPTEMBER 8, 2017

If you want to make your customers happier or impress potential clients, know the basics, or even everything, so you can answer their questions quick. And if you don’t know the answer, it’s completely fine to ask for help from your CEO or manager. When you don’t know the answer, ask for help.

Infographics 158

Infographics Airlines Advertising Resources 158

ShepHyken

APRIL 5, 2019

By responding to customer messages instantly, chatbots can eliminate the frustration that clients feel when they’re left on hold with a contact center IVR system. With the support of the latest chatbot technology, brands will be able to offer a more optimised and enhanced customer experience for any client.

Chatbots 114

Chatbots Customer Experience Contact Center Ecommerce 114

ECXO

APRIL 18, 2024

The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for the ECXO. After many years as a manager in customer-facing roles, in 2014 he turned his professional life upside down. Hosted by: Sylvia Lohr , Principal Product Marketing Manager at Microsoft.

Insurance 111

Insurance Consulting Travel B2B 111

Grade.us

JUNE 9, 2020

Most agencies have had significant fluctuations with their client rosters over the last few months. Even if you’ve been in the review management business for years, the pandemic has most likely flipped things upside now and you may have found yourself going back to the prospect hunt. Defining the ideal reputation management client.

Management 27

Management How To Tools Industry 27

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 111

Marketing Social Media Advertising Tips 111

Comm100

JUNE 25, 2020

Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. Nahla Davies is a software developer and tech writer. You can find her on LinkedIn.

Customer Service 130

Customer Service Social Media Policies Consumers 130

ClientSuccess

MAY 16, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions.

Management 41

Management Customer Success eBook Culture 41

ShepHyken

FEBRUARY 1, 2019

As a business owner, operations manager or stakeholder, it is common to invest time, effort and money into building a customer-centric human workforce to help execute a business strategy. As a reference, Shep defines the Six D’s of Creating a Customer-Centric Culture in his Customer Service Blog: Define it. Guess what? Disseminate it.

Customer Centricity 88

Customer Centricity CRM Software Culture 88

ShepHyken

SEPTEMBER 20, 2019

Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Managing tickets as a unified support team.

B2B 106

B2B CRM Software B2C 106

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. It’s not enough to be “nice” to your clients, you need to have the bravery to be prescriptive. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ShepHyken

OCTOBER 12, 2018

I thought about how my clients view my hours through the lens of Amazon’s store hours. So, I asked the branch manager if there was a legal or security reason for waiting to open the front door. The post Guest Blog: What Time Does Amazon Close? But, his gesture made me think about our 24/7, make-it-easy world.

Banking 92

Banking Hospitality Government Retail 92

ShepHyken

OCTOBER 25, 2019

This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. It doesn’t matter if it’s a first-time caller or a long term client. Who you hire, then how you lead them.

Call Center 76

Call Center Leadership Contact Center e-support 76

Grade.us

FEBRUARY 27, 2018

Other clients used these templates to turn a 1 star review into a 5 star review. The post 3 Strategies For Prospecting Online Review Management Clients appeared first on Blog | Grade.us Your Guide to Online Review Management and Marketing. It’s awesome that your customers were so open with you. Interested?

Strategy 43

Strategy Management Tools Sales 43

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

NOVEMBER 30, 2023

Lawyers are experts at advocating for their clients, but when it comes to advocating for their firms, many find themselves in unfamiliar territory. But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions.

Marketing 111

Marketing Social Media How To Advertising 111

BirdEye

MARCH 1, 2024

But just as importantly, leveraging E-E-A-T is crucial for effectively managing clients’ websites. In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in.

Guidelines 59

Guidelines Social Media Case Study Effort Score 59

Steve DiGioia

FEBRUARY 7, 2022

They can be guidelines that describe quality, performance, safety, terminology, testing, or management systems, to name a few. ” I’ve worked with so many managers who turned a “blind-eye” to “little things” like name tags. appeared first on Steve DiGioia Customer Service Blog. Yeah, sure.

Guidelines 345

Guidelines Leadership Financial Course 345

Grade.us

JANUARY 16, 2019

Your client’s support team doesn’t necessarily care about how reviews help or hurt a business unless they’ve personally been praised or criticized in a review. By helping your clients educate their staff on why they should ask for reviews, how to ask for reviews, and when to ask for reviews, everyone wins. Your clients need your help.

Handbook 36

Handbook Training Management ROI 36

ShepHyken

MARCH 8, 2019

If you understand how to properly manage customer expectations, you will eliminate that angry phone call that nobody wants to get from an unhappy client. The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. Otherwise, I’ll assume you don’t care if I come back or not.

Consulting 108

Consulting Customers Customer Service Course 108