Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. These platforms can transform how you connect with clients and improve your real estate reputation management. Table of contents What are the 7 best social media networking groups for real estate marketing?

Social Media 59

Social Media Tips Sales Advertising 59

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

ChurnZero

MAY 4, 2023

The quality and strength of more relationships contribute to the sense of a trusted community. Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

Tips 98

Tips Gamification Feedback Customer Success 98

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry. Keep it Evergreen.

Customer Retention 52

Customer Retention How To Guidelines Tips 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. And the first step is to decide which platforms you’ll focus on.

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation.

Tips 109

Tips Management Social Media Feedback 109

GetFeedback

APRIL 18, 2019

How to design your website for the best CX. For example, your landing page, navigation bar as well as product pages and blog posts should come off as friendly and inviting. Similarly, words such as you, we , collaboration , and community should find their way into your vocabulary. Use a personalized tone. Rely on social proof.

Customer Experience 274

Customer Experience How To Omni-Channel Customer Centricity 274

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Why online business reputation matters Online business reputation matters because it’s a major deciding factor for customers in the digital age. Explore more on this in our detailed blog about real estate reputation management.

Brands 110

Brands Management Social Media Analytics 110

BirdEye

MAY 5, 2023

We’ve curated a list of 16 must-try free business advertising sites for you to leverage tactics like word-of-mouth campaigns, online directory listings, and email newsletters, all without spending a dime. Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact.

Advertising 98

Advertising Automotive Retail Sales 98

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. Continue scrolling to discover more.

Social Media 72

Social Media Trends Analytics Connections 72

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. 28 best content creation tools for your business Content creation tools assist in content research, planning, scheduling, writing, editing, promotion, media creation, and more. Table of contents What are content creation tools?

Tools 59

Tools Social Media Multi-Channel Video 59

BirdEye

NOVEMBER 30, 2023

You can laser-focus your efforts on reaching potential clients actively searching for legal services online. However, it does require some expertise in online platforms and constant optimization. Most law firms find that an integrated approach works best. The key is finding the right mix for your specific firm.

Marketing 111

Marketing Social Media How To Advertising 111

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Negative Online Reviews or Ratings Your online review reputation goes a long way in shaping consumer opinion about your business. As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Which insurance review sites are best for your type of coverage?

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 59

Social Media Multi-Channel Trends Tips 59

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Image-sharing social media platforms 3. Community blogging 15.

Social Media 98

Social Media Brands Video Entertainment 98

BirdEye

DECEMBER 8, 2023

This blog is all about that. 7 online carpet cleaning marketing ideas 6 offline carpet cleaning marketing strategies 7 commercial carpet cleaning marketing strategies How to get carpet cleaning leads for your business? Leverage social media platforms 4. Table of contents Why is carpet cleaning marketing important?

Tips 59

Tips Strategy Marketing Social Media 59

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Choose the right platform 3. Build your community 8. Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

Social Media 59

Social Media Marketing Advertising Video 59

BirdEye

SEPTEMBER 14, 2022

But what are the best marketing strategies for plumbers? Benefits of plumbing marketing 8 online plumbing marketing strategies 1. Generate more reviews to build a strong online reputation 6. This can include advertising, public relations, and online marketing strategies like SEO and social media marketing.

Strategy 98

Strategy Marketing Social Media Advertising 98

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Pinterest might be the best option for you to consider, especially if you’re keen on catching the attention of the younger millennials and boosting your online visibility.

Social Media 69

Social Media Strategy How To Infographics 69

SurveySensum

JANUARY 26, 2024

Maintain consistency in brand messaging across all platforms. Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable. Leverage SEO to enhance online visibility and regularly update content to stay relevant in search rankings. User testimonials and success stories.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. The goal is to create anticipation and excitement about your product or service within the local community. It can be used to increase your business’s online visibility, promote special offers and discounts, and generate leads for your business.

Advertising 98

Advertising Social Media ROI Strategy 98

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. Get it right, and you give the initiative the very best chances for success. Communication style, service & philosophy. Preparation checklist.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Why online business reputation matters Online business reputation matters because it’s a major deciding factor for customers in the digital age. Explore more on this in our detailed blog about real estate reputation management.

Brands 64

Brands Management Social Media Analytics 64

CX Accelerator

JULY 1, 2020

Now: I order online through a delivery service or schedule a pick-up. Now: Schedule online meetings. Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. What’s the best way for them to communicate with us? Back To CX Accelerator Blog

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. This blog post will explore the benefits of hiring a social media professional. What does a social media manager do?

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

MAY 15, 2023

In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. When businesses use social media to communicate with their prospective customers and sell directly to them, the sale becomes a product of social selling. Table of contents What is social selling?

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. This real-time customer engagement makes the platform perfect for keeping your finger on the pulse and staying connected with your audience. Got a new product?

How To 111

How To Social Media Advertising Analytics 111

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media How To Ecommerce Advertising 98

BirdEye

DECEMBER 14, 2022

In this article, we’ll cover 10 different types of social media content that can help your business grow online. Polls Frequently asked questions about types of social media content Grow your business everywhere online with Birdeye. Some examples of helpful educational content include blogs, guides, and other written content.

Social Media 98

Social Media eBook Infographics Entertainment 98

Comm100

APRIL 22, 2023

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. This comes as student enrollment plummets.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. This blog post details the top social media best practices a business needs to use social media to its full potential. What channel do they spend the most time online? But just posting content is often not enough.

Social Media 105

Social Media Guidelines Video Analytics 105

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. They can be free, paid, online, or offline.

Marketing 98

Marketing B2C Social Media Multi-Channel 98