ShepHyken

OCTOBER 5, 2022

Brian Knight , a professional speaker on team performance, posted the story on his blog. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. The post When Sales and Customer Service Collide appeared first on Shep Hyken.

Sales 123

Sales Customer Service Advertising Customer Service Training 123

ShepHyken

AUGUST 9, 2019

He is a bestselling author, speaker, entrepreneur and founder of The Happionaire Way. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: . The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken.

Hotels 116

Hotels Customer Satisfaction Social Media Customers 116

ShepHyken

FEBRUARY 18, 2024

I also like the tips and tactics the author shares to master both. by Shep Hyken (Enghouse Interactive) The future is now. My Comment: This is an article I recently wrote for Enghouse Interactive’s blog. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 95

Technology Customer Experience Hospitality Hotels 95

Eptica

MARCH 4, 2020

Date: Wednesday, March 4, 2020 Author: Guest author: Shep Hyken Keep Your Customers Amazed. Author: Guest author: Shep Hyken In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal.

Customers 79

Customers Customer Insights Consumers Customer Service 79

ShepHyken

JUNE 28, 2021

It’s obvious the author recognizes there is a difference between repeat customers (She refers to them as return visitors.) 25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. Here are 25 customer experience blogs to add to your weekly reading list. Follow on Twitter: @Hyken. and loyalty.

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

ShepHyken

MARCH 10, 2024

BONUS Top Five Customer Experience Blogs by Steve Towers (CX Obsession) In the digital jungle, we’re all on a safari to spot the rarest of beasts: focus! Amidst the wild thicket of information, we’ve tracked down the ‘Big Five’ of blogs, as voted by our tribe of savvy members. Connect with Shep on LinkedIn.

Self Service 76

Self Service Customer Service Airlines Touchpoint 76

ShepHyken

SEPTEMBER 13, 2019

For any new issue faced, be sure to first test it in your own environment and then remember to author a knowledge base article so in future others are able to find answers to the problem without having to get in touch with someone. . For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 108

Customer Experience Self Service Knowledge Base Communication 108

ShepHyken

JANUARY 18, 2021

A few of them I could debate, but I also see the author’s point. The author points out the mistake many companies make. Second, to use the author’s words, “Customer service is an ethos, not a department.” I enjoyed the author’s perspective on the benefits and drawbacks of both.

Self Service 124

Self Service Customer Service Customer Journeys B2B 124

Vonage

JUNE 23, 2017

Read more from Shep Hyken. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken. The post The customer experience is your best marketing appeared first on Blog | NewVoiceMedia. For information contact or www.hyken.com.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

ShepHyken

MAY 19, 2017

– Shep Hyken. Jay Baer , board of Advisors for ServiceGuru and one of the top social media consultants in the country and author of Hug your Haters, said it best that customer service is the new marketing. As Shep always says, “you don’t do business with buildings or names, you do business with people.”

Social Media 73

Social Media Customer Service Consulting Customer Experience 73

ShepHyken

FEBRUARY 23, 2018

She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. She is the international author of two books, Daily Enlightenments and The Art of Good Habits , holder of two patents, founder of Conscious Living Online Community , and an award-winning blogger.

Customer Satisfaction 92

Customer Satisfaction Exceptional Customer Service Employee Experience Employee Engagement 92

ShepHyken

SEPTEMBER 22, 2017

The location he writes about is a great example of how to provide an Amazing customer experience! – Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Wireless 81

Wireless Government Entertainment Airlines 81

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Company 94

Company CRM e-support Resources 94

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. Shep Hyken . For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Entertainment 112

Entertainment Conference Sales Leadership 112

ShepHyken

DECEMBER 14, 2020

The author, Vala Afshar, says, “… crisis is a catalyst for change, and customer service management is signaling intentions to ramp up their AI adoption as part of broader digital transformation initiatives.” The author writes, “You can stand out from the competition by being above average.” ” Ouch!

Customer Service 136

Customer Service e-support Ecommerce Trends 136

ShepHyken

NOVEMBER 30, 2018

This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Citing this proprietary research, Brian authors CMP’s series of special reports. It Had Better Be!

Omni-Channel 94

Omni-Channel Self Service Policies Abandon Rate 94

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. He is the author of How We Did It. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service Training 77

Customer Service Training Training Customer Service How To 77

ShepHyken

MARCH 16, 2018

This week we feature an article by Marlene Caroseli who shares some great activities and questions to help customer service representatives improve their service and make the customers experience better. – Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service Representative 76

Customer Service Representative Customer Centricity Exercises Customers 76

ShepHyken

NOVEMBER 2, 2017

One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Author Bio: Gemma Baker is the Marketing Executive for UK chat box for website provider , Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.

Customer Service 76

Customer Service Social Media Analysis Advertising 76

ShepHyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 101

Customer Service Contact Center Customer Retention Poor Customer Service 101

ShepHyken

SEPTEMBER 4, 2023

First, the author cites plenty of stats and findings to support the importance of customer service and CX. Second, the author challenges the status quo with his take on why many people misinterpret the meaning of CX. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

FEBRUARY 3, 2017

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. Shep Hyken. Bell is a renowned keynote speaker and the author of several best-selling books. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.

Hotels 48

Hotels Innovation Customer Retention Examples 48

Vonage

MAY 22, 2017

Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. Read more from Shep Hyken. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken. That’s expected. It’s satisfactory.

Exceptional Customer Service 120

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 120

ShepHyken

MARCH 2, 2018

This week we feature an article by Christophe Cais who writes about how the internet and Millennials have disrupted retail, suggesting that retail KPIs and incentive schemes need to be evaluated. – Shep Hyken. I recently came across an article where the author very aptly noted that “retail moves at the speed of culture.”

Retail 79

Retail Culture Sales Study 79

ShepHyken

JUNE 18, 2019

Shep Hyken interviews Mary Drumond. About : Mary Drumond is the Chief Marketing Officer at Worthix , editor of the Science Behind Decisions blog, and host of the Voices of CX podcast. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: What is a CXO?

Poor Customer Service 104

Poor Customer Service Feedback Survey Customer Expectations 104

ShepHyken

AUGUST 29, 2022

The author has featured eleven brands, including Apple, Nike, Target, and others, sharing what they do to create memories that get the customer to say, “I’ll be back!”. Customer Loyalty: A Definitive Guide by Techfunnel Author. I would expect nothing less from a blog tidied “Tech Funnel.”. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Customer Retention Loyalty Advertising 64

Eptica

FEBRUARY 19, 2019

Date: Wednesday, February 20, 2019 Author: Guest author: Shep Hyken Earn Your Customers’ Trust, And Loyalty Will Follow. Author: Guest author: Shep Hyken Do your customers trust you? One day he said to me, “Shep, I know what you like. Published on: February 20, 2019.

Loyalty 109

Loyalty Customers Knowledge Base Customer Service Training 109

ShepHyken

MAY 15, 2023

In this blog post, we’ll explore why it’s essential to connect NPS initiatives to financial success, how insights from top CX and NPS influencers can help, and identify specific links that companies can look for between NPS and financial performance. According to this author, there are! Connect with Shep on LinkedIn.

Net Promoter Score 64

Net Promoter Score Self Service Customer Service NPS 64

Vonage

JUNE 28, 2017

Shep Hyken. Shep Hyken is without doubt one of the most influential customer service experts in the world. For instance, in this video, Shep explains the exceptional (and surprising!) At NewVoiceMedia, we like his work so much that he’s one of our regular authors on this blog. Which lane are you in?

Customer Service 96

Customer Service Social Media Competitive Advantage Exercises 96

ShepHyken

APRIL 11, 2022

Seth’s Blog) It’s not a word, but perhaps it should be. The author shares, “Employee experience happens to you; Engagement is within you. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken. Anytimed by Seth Godin.

Customer Service 64

Customer Service Employee Engagement Customer Service Training Loyalty Programs 64

ShepHyken

JULY 8, 2016

This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. – Shep Hyken. Bookmark his blog for awesome stories and articles. My perspective: .

Examples 75

Examples Customer Experience Hotels Social Media 75

ShepHyken

NOVEMBER 25, 2016

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. Shep Hyken . She is a Conference and Workshop Presenter, Executive Coach and Author based in Australia.

Hotels 48

Hotels Handbook Conference Policies 48

ShepHyken

JANUARY 12, 2018

This is a great list and one you should pay attention too. – Shep Hyken. From clients and customers commenting on our blog. Limited employee authority. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. And getting talked about in this light is a great thing, right?

Customer Service 94

Customer Service Policies Customers Customer Experience 94

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. Shep Hyken. He is the author of PROUD – Achieving Customer Service Excellence.

Leadership 69

Leadership Customer Service Consulting Communication 69

ShepHyken

APRIL 18, 2022

The answer is to measure success in the right places, and the author offers up four in particular. My Comment: This is an interesting article from the retail world where the author claims that in the midst of 7.5% Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 69

Customer Service Customer Centricity Retail Customers 69

ShepHyken

NOVEMBER 1, 2021

Seth’s Blog) Customer service is expensive. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken. The post 5 Top Customer Service Articles of the Week 11-1-2021 appeared first on Shep Hyken.

Customer Service 76

Customer Service Retail B2B B2C 76