AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 101

Healthcare Government Innovation Training 101

BirdEye

FEBRUARY 29, 2024

Real estate agents are more than gatekeepers of property transactions; they are the navigators of life’s most pivotal moments. Beyond just closing deals, they are critical in steering clients through significant life changes, a responsibility that demands trust and credibility.

Examples 59

Examples Trends Financial Communication 59

SurveySparrow

JULY 26, 2023

In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. Want to match customer expectations with your business strategies?

Voice of Customer 52

Voice of Customer Social Media Customer Journeys Competitive Advantage 52

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. “Our community helps us get to the whys” – Visionary winner @ElizabethArden. “Our community helps us get to the whys” – Visionary winner @ElizabethArden.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Let’s be honest, a great deal of success in life, job, or business depends on how vast is our network. 2020 was a tough year for everyone.

Social Media 98

Social Media Tips Conference Leadership 98

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros Communities. Tribal Knowledge Base and blog workflow. Moderation and spam management.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

BirdEye

NOVEMBER 7, 2023

It is effective communication. Car sales emails are a crucial part of that effective communication strategy. This blog guides you through the steps needed to close more deals for your car business. Do you know what’s the one thing that is crucial in getting more sales? To see tangible results, you have to be more creative.

Sales 103

Sales Automotive Tips Advertising 103

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. Depending on the day, it could be I play more of the coach, of the GM, or of the player in the front line, but I do all three.

Customer Success 106

Customer Success Competitive Advantage Customers Software 106

BirdEye

JULY 11, 2023

This blog post covers the basics of Instagram captions with examples to get you started on your Instagram marketing journey. They provide context, tell your story, share insights, or spark curiosity about your brand. People use Instagram to connect with brands, find products they like, join communities, and share their personal life.

Social Media 40

Social Media Video Examples Brands 40

Gainsight

OCTOBER 22, 2018

I started my professional career as a product manager. Over the years, I moved up from Product Manager to “Manager of Product Management” (still a bizarre title to me!) When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

BirdEye

OCTOBER 26, 2023

Online reviews are a goldmine of insights. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. She started using it for online reputation management in multifamily housing.

Brands 114

Brands Multi-Channel Consulting Report 114

Avaya

NOVEMBER 1, 2018

Now my colleague is in product management, and she said she’d rather hear complaints any day. I’m a customer for life!” I’m a customer for life!” We’ve had a lot of great feedback this year, much of it from the analyst community and industry groups, but this recognition is a little different. Will they buy again?

Feedback 45

Feedback Effort Score Roadmap Groups 45

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. It encompasses factors like work-life balance, recognition, opportunities for growth, and effective communication. It’s not just a saying, it’s a strategic imperative.

Culture 52

Culture Customer Satisfaction Loyalty Innovation 52

Storyminers

JULY 29, 2016

The insights and strategies we received from these 24 experts were enlightening. The following article was first released on June 8th at Clutch.com. In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. Check out the list below. Annette Franz. It seems like such a no-brainer.

B2C 124

B2C Customer Retention Strategy Brands 124

Optimove

JANUARY 27, 2022

Secondly, these words – by business leaders, marketing decision-makers, and all sorts of CRM Marketing professionals, WRITING ABOUT business, marketing, and CRM Marketing in particular – give the most insider insight possible into what the CRM Marketing community really values. But, while more than 70 submissions (!) That moved us.

CRM 52

CRM Marketing Omni-Channel Multi-Channel 52

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more.

Customer Success 0

Customer Success B2C NPS e-support 0

NetBase

OCTOBER 1, 2019

Social listening solutions offer businesses so much customer experience insight, and it’s important to know how to capture every last bit of it – and to know what to do with it when you have it! It offers real-time, transparent insight that stands up to clients’ most pressing intelligence gathering needs. Let’s explore a few!

Tools 40

Tools Social Media How To Analysis 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros Communities. Tribal Knowledge Base and blog workflow. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros Communities. Tribal Knowledge Base and blog workflow. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Wootric CX Blog

MARCH 15, 2020

Financial markets are sliding, a pandemic is spreading around the world, schools are closing, businesses are moving to remote work if they can, and every company is scrambling to respond to quickly changing circumstances. We’re all in survival mode, but survival is about prioritizing what is most important. It’s not toilet paper.

Company 125

Company e-support How To Chief Customer Officer 125

ClearAction

SEPTEMBER 3, 2018

Customer care metrics are a barometer of performance across a variety of customer interactions such as chat, text messages, email, social media and communities. Are Your Customer Care Metrics Customer-Centric? Lynn Hunsaker. Traditionally, these metrics have been cost-center oriented , intended to drive efficiency and productivity.

Customer Care 54

Customer Care Customer Centricity Metrics Social Media 54

Amity

JUNE 16, 2016

We sat down with Ellie Wilkinson , the Senior Customer Success Team Manager at Moz, to discuss how Customer Success has evolved over the last two years. As the Customer Success Team Manager, I manage a team of nine onboarding specialists, two account managers, and one churn strategist.

Customer Success 80

Customer Success Self Service Customers Training 80

Comm100

DECEMBER 1, 2017

A “frictionless customer experience” (or FCX) is about one essential thing: removing transactional obstacles (aka friction) to make life easier for the customer. 2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year.

Contact Center 106

Contact Center Report Customer Journeys Customer Centricity 106

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Bob is also an author: see his site [link] feinerbook.com.

Management 41

Management Automotive Leadership Effort Score 41

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”.

Social Media 45

Social Media Conference NPS Customer Success 45

ClientSuccess

MARCH 20, 2018

There advice is so fresh and relevant, I thought it would be helpful to share their advice or quotes to the Customer Success Community. Global Head of Product Success, Customer Service Management. Manager – Customer Success. I want to give a shout out to Mindtouch. Advice from the Best Customer Success Leaders. Dave Blake.

Customer Success 40

Customer Success Competitive Advantage eBook Customers 40

Optimove

JANUARY 27, 2022

Secondly, these words – by business leaders, marketing decision-makers, and all sorts of CRM Marketing professionals, WRITING ABOUT business, marketing, and CRM Marketing in particular – give the most insider insight possible into what the CRM Marketing community really values. But, while more than 70 submissions (!) That moved us.

CRM 40

CRM Marketing Omni-Channel Multi-Channel 40

transcosmos Information Systems

JUNE 8, 2017

Technology is getting smarter day by day, and digital users couldn’t be happier. Back then, the idea was to explore chatbots as a system of communication with humans using natural language and computational algorithms. Indeed, chatbots are most useful in real-life applications. Bots in Business. Deliver customer support.

Chatbots 67

Chatbots e-support Fashion Hotels 67

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” The response was so good that it begged to be a blog post. That means you never hear from 70-80% of customers.

Survey 345

Survey Social Media Contact Center Call Recording 345

West Monroe

OCTOBER 12, 2018

Surveying and curating insights from 407 business leaders on sixteen different elements of digital maturity, this report highlights key characteristics of digitally mature organizations seeking to increase revenue, growth, and profits in today’s dynamic markets. At the heart of digital is change.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. He has also led teams in client success, technology implementations, professional services, and change management.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. The days of just loading up a list and cold-calling people are gone. Many of the unique webinar’s talking points are expanded here in this article.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more.

Customer Success 60

Customer Success B2C NPS e-support 60

SurveySensum

MAY 20, 2020

In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Your success in life isn’t based on your ability to simply change.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Banking 52