Optimove

JANUARY 6, 2022

Advertising and branding not only come first in the funnel but also historically. It’s also sexier, and it’s easy to see why: if you greenlight an advertising campaign, the people next to you on the train can rustle through a newspaper or glance out the window and bump into your work. This math does not break, by the way.

Loyalty Programs 40

Loyalty Programs Ecommerce Advertising Loyalty 40

CSM Magazine

OCTOBER 21, 2020

While it pays off to concentrate on keeping your existing customers and boost brand loyalty, gaining new ones is the key to growing your eCommerce business. But how do you find fresh customers for your e-store? Increase Your Visibility in SERPs. What marketing strategies do you need to employ?

Ecommerce 52

Ecommerce Social Media Policies e-support 52

BirdEye

APRIL 19, 2023

Eventually, you’re going to want to see how you can scale. Low entry barriers As enticing as it might be to build your dream restaurant or auto shop, you’ll want to be realistic about what you can do initially. You can start with small business ideas from home and build up as you gain more customers and revenue.

Social Media 97

Social Media Consulting Ecommerce Financial 97

Optimove

AUGUST 11, 2022

If we can afford it, maybe. That is certainly not the case with many brands’ new clients’ acquisition fixation. It’s becoming increasingly expensive to get a client on board, and what do many brands do once they do? Attempt to acquire them again using remarketing.

Brands 52

Brands Fashion CRM Ecommerce 52

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Table of contents What is customer feedback analysis? Why is it important to analyze customer feedback?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Oracle

APRIL 8, 2021

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. Loyalty programs are more popular than ever. ” LEGO is loyalty-obsessed. Disney goes deep on customer insight.

Loyalty Programs 52

Loyalty Programs Loyalty Customer relationships Customer Experience 52

Vonage

AUGUST 11, 2015

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you!

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Ultimately, this analysis helps build strong customer-brand relationships.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

ProProfs Chat

DECEMBER 12, 2019

Are you unable to cater to the customers’ needs and their grievances? Here, you will be engaged in a detailed discussion on how to run a help desk and the various ways to improve help desk performance. Primarily, a help desk refers to the assistance and advice provided by a company/organization to its customers.

Self Service 95

Self Service Customer Service Representative Wait Times Multi-Channel 95

Circular Edge

MAY 11, 2022

Blog Credit: Abby Jenkins, December 15, 2020 (Stock Keeping Unit (SKU) Explained | NetSuite). Here, we’ll discuss more details about what a SKU is, why a SKU system is important and how you can put it to work for your business. While the two can be related, they are not the same thing. A SKU can be important for many reasons.

Retail 52

Retail System Ecommerce Guidelines 52

ProProfs Chat

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. Amazing isn’t it! . Types of Live Chat Software.

Software 82

Software Tools Communication Trends 82

LiveChat

APRIL 30, 2018

Why don’t you use SMS as means to inform your customers about new products, time-limited offers or discounts? They’ve already started casting spells on your customers with every text message, offering them their cool gadgets and services. They want to turn your loyal customers to the dark side. And what do your customers do?

Ecommerce 31

Ecommerce Social Media Sales Loyalty 31

LiveChat

MARCH 6, 2018

Providing an amazing customer service and support is one of the essential pointers, which can help brands corner the market. Easier said than done, there are many online businesses that are working round the clock to provide the best customer experience. However, not all of them make the cut.

Customer Centricity 28

Customer Centricity Ecommerce Tips Chatbots 28

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Stella Connect

MAY 4, 2017

These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. If you want to come away feeling inspired, energized, and enthusiastic about the possibilities for your brand, you’ll no doubt enjoy all five keynote presentations.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. Have you ever heard of the “Rule of Seven?”

Marketing 111

Marketing How To Multi-Channel Tips 111

Grade.us

SEPTEMBER 11, 2018

SMS templates are a unique way to request online reviews. You want customers to talk to you. But still, you want to try to use modern forms of communication allowing your customers to share their feedback, write a positive review and promote your business. Want responsive customers? So what can we use sms messages for?

Hospitality 46

Hospitality Industry Feedback Entertainment 46

Currency Alliance

DECEMBER 20, 2022

This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

BirdEye

NOVEMBER 29, 2023

The digital era has revolutionized how customers discover and purchase furniture. From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing.

Trends 59

Trends Tips Tools Marketing 59

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

SurveySparrow

MARCH 29, 2023

In today’s age, eCommerce has become a pivotal part of our lives. With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. This is where mapping the ecommerce customer journey becomes important. Well, a few buttons.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

Comm100

JUNE 4, 2020

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility and speed meet today’s customer expectations and digital-first preferences. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking.

Video 147

Video Ecommerce Customer Satisfaction Sales 147

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Why social media reputation is essential for brands?

Social Media 116

Social Media Management Guidelines Brands 116

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. A holistic e-commerce strategy is capable of giving you more than you can imagine. A simple answer is by focusing your efforts on customer retention.

Sales 111

Sales Customer Engagement e-support Engagement 111

BirdEye

APRIL 6, 2023

Starting a business is a great way to fulfill your passions and make a living. It’s also an effective way to gain a more flexible lifestyle and greater independence you won’t find working for someone else. The idea you choose should solve a customer problem or improve an existing product or service offering. Photography 4.

Insurance 98

Insurance Social Media Transportation Consulting 98

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Reverse logistics is a type of supply chain management that moves goods from customers back to the sellers or manufacturers. The objectives of reverse logistics are to recoup value and ensure repeat customers.

Strategy 52

Strategy Transportation Policies Ecommerce 52

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

BirdEye

DECEMBER 8, 2023

Consumers can now afford professional cleaning services in light of the improved demand for carpet cleaning services due to rising per capita disposable income. With the increase in demand, there has been a corresponding surge in the supply of businesses offering carpet cleaning services. This blog is all about that.

Tips 59

Tips Strategy Marketing Social Media 59

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. There was a mix of good and bad, for loyalty in 2019. The widespread devaluation of loyalty currencies during the past few years brings this into sharp focus.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. And to add a personal touch to your local store, you can consider adding Sales tags as well as floor decals. What is Customer Retention?

Sales 52

Sales Customer Engagement e-support Engagement 52

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. Accelerating customer-centricity.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. You can learn a lot from someone’s failures and successes. And, how’s it done?

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

LiveChat

MARCH 8, 2019

OpenCart is an open-source ecommerce platform that allows you to customize and manage your store thanks to dozens of available extensions. Among them, you can also find live chat – a solution that allows you to support your online customers whenever they need your help. Improvising customer service.

Ecommerce 34

Ecommerce Infographics Sales Feedback 34

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Most business professionals have heard the term “ERP,” but they may not know exactly what enterprise resource planning systems can do for their teams. Now, this software can be configured and priced to meet the needs of all-size businesses.

Resources 52

Resources System Software Financial 52

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. Amazon has attributed upto 35% of its revenue to cross-sell, both through its “Frequently Bought Together” and “Customers Who Bought This Item Also Bought” features. Generates Additional Revenue More Efficiently Than Selling to New Customers.

Analytics 71

Analytics Customer Journeys Hotels Touchpoint 71