Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? We’re here to help. Do I know how users are behaving?

Roadmap 52

Roadmap Analytics Metrics Feedback 52

Happy or Not

JUNE 5, 2024

As you navigate through collected feedback, the ability to set a performance target in HappyOrNot Analytics emerges as a guiding force visible in the Summary widget. This feature doesn’t merely measure your current triumphs but lay the groundwork for future conquests. How to choose the right target?

Analytics 36

Analytics Roadmap How To Groups 36

GetFeedback

FEBRUARY 17, 2020

Measuring NPS can show you who your most loyal customers are—and who’s about to walk out the door. But most importantly, when you measure NPS correctly, you get magical insight into what your customers want from you. But just measuring your NPS isn’t enough to get that growth rate boost. You need to take action on the results.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Stay focused on stickiness. Make space for quick wins to drive advocacy.

Roadmap 52

Roadmap Analytics Innovation Resources 52

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . After all, it’s impossible to improve if you’re not measuring your enhancements. You will also need this data to measure changes over time. .

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

SurveySparrow

DECEMBER 9, 2023

Well, there are numerous ways to measure and interpret it. Read More: Iot Data Collection and Visualization: How to Use it to Understand Big Data Types of Dashboards: Strategic, Operational, Analytical When it comes to dashboards, it’s not a one-size-fits-all scenario. But, among them, dashboards have emerged as a crucial tool.

Analytics 52

Analytics Trends Metrics Tools 52

BlueOcean

MARCH 14, 2024

Or, in other words, build a robust Statement of Work (SOW). In this article, we explore exactly what it takes to build an effective SOW. The Basics: Who, what, where, when. All the mundane but necessary details.

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

BlueOcean

MARCH 14, 2024

Or, in other words, build a robust Statement of Work (SOW). In this article, we explore exactly what it takes to build an effective SOW. The Basics: Who, what, where, when. All the mundane but necessary details.

Contact Center 156

Contact Center Resources Hospitality Customer Care 156

Kerry Bodine

DECEMBER 30, 2020

Consider this your high-level roadmap for developing journey maps and using them to drive action. Number 6: Why You Need To Measure Journeys—Not Just Touchpoints. Journey analytics is one step in the right direction. What is journey analytics ? So, we folded those 10 steps into the five you’ll find in this post.

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. NPS stands for Net Promoter Score , and this is how companies measure the strength of their word of mouth marketing.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Totango

MARCH 13, 2020

Understanding how to use customer success analytics to your advantage is key to seeing your enterprise’s roadmap for the future. Utilizing customer success analytics intelligently begins with identifying what to track and how to track it. Using Customer Success Analytics to Take Action. This promotes efficiency.

Analytics 82

Analytics Customer Success How To Customer Journeys 82

Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Benchmark: Product Roadmapping With Product Experience Data. Product Analytics. Getting to Know the “Real” User With Behavioral Analytics. Product Experience . It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Experience Investigators by 360Connext

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. This can include customer feedback, financial data, behavioral analytics, operational metrics, and industry benchmarks.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Lumoa

JANUARY 19, 2023

How can we measure the interaction? What’s something measurable that can tell how well we are doing? It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. For example: website optimization, content marketing, and digital analytics.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Qualtrics

APRIL 25, 2019

Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities. 5) Mitigate bias – The most effective D&I initiatives are predominantly grounded in objective data and analytics. Book a demo.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

Aveus

MAY 18, 2021

By shifting the emphasis from individual measures to patient/member experience, engagement and satisfaction measures, CMS made the rating more dependent on experience measures where the healthcare industry has long struggled to improve. Advanced analytics can sharpen this view and help identify the most impactful interventions.

Consumers 130

Consumers Healthcare Metrics Case Study 130

ChurnZero

MAY 30, 2024

If you see multiple comments about a specific topic not being covered, consider prioritizing it in your content roadmap. Ask better questions to get better feedback. 4: Measuring your content’s effectiveness. If you see multiple comments about your quizzes being too easy, it’s time to look at your quiz questions.

How To 107

How To Video Course Feedback 107

ECXO

MARCH 21, 2023

Design leads us to data and experience personalisation Personalised approach (Data Analytics): Customers expect a personalised experience that meets their specific needs. Just in B2B, the challenges are greater to achieve great experiences, but data analytics definitely helps. Think of it like a project plan.

B2B 98

B2B Customer Experience Roadmap Culture 98

Magellan Solutions

FEBRUARY 26, 2024

Topics span integration tactics, measures of success, and preparing call centers for an AI-enabled future. It provides more comprehensive call analytics. Intelligent Analytics Dashboards AI for call centers provides in-depth analytics on call times, first resolution, and more.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Solvvy

OCTOBER 25, 2022

You can take various approaches to measure customer satisfaction levels. CSI can help you allocate funds toward improving product quality, enhancing user experience, training your teams, or other measures that will provide the most significant return of greater customer satisfaction. . Measure Overall Customer Satisfaction.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Wootric

AUGUST 10, 2018

Laura Klein, Principal at Users Know and author of UX for Lean Startups and Build Better Products spoke to us about her process of analyzing qualitative data when prioritizing next features: “I have a system for analyzing qualitative data throughout the lifetime of the product, even after we have behavioral analytics! Learn more.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Mentions aren’t everything – they’re certainly not enough on their own – BUT… Mentions are a measure of brand awareness. All are part of any state-of-the-art Social Analytics tools suite.

Social Media 49

Social Media Analytics Metrics Airlines 49

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

CSM Magazine

MAY 26, 2023

It helps in organizing business data, making it easily accessible, and ensuring that necessary analytics can be performed promptly. This roadmap should outline specific steps, targeted initiatives, and any risks or dependencies that may arise. Additionally, automation technologies can help reduce human error and ensure data accuracy.

Data 52

Data Management Roadmap Government 52

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. The measuring doesn’t end there. What is it exactly?

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. Yet, the CX industry largely has treated them the same as everyone else, using AI driven analytics and service recovery algorithms.

Trends 90

Trends Self Service B2B Roadmap 90

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. There will probably be a lot of measurement this fall to set up the 2018 plan. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Gainsight

AUGUST 4, 2022

In order to determine what success looks like, how to measure it, and how to scale through digital tactics like automation, it’s a good idea to bring in a CS Ops function from the get-go. . Leverage artificial intelligence and advanced analytics . This is critical. Drive adoption and expansion with product-led growth .

Customer Success 105

Customer Success Management Marketing Analytics 105

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Product Analytics. Looking to Measure Performance? How To Measure Product Adoption Using Product Analytics. Product Experience .

Resources 52

Resources Handbook eBook Government 52

Call Experts

OCTOBER 5, 2023

Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Guavus

FEBRUARY 17, 2022

For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. Read more on Mobile Voice Analytics: Ops-IQ Mobile Voice Analytics. Intro video of Ops-IQ Mobile Voice Analytics.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

SurveySensum

AUGUST 3, 2023

Opt for robust analytics and reporting features. Prioritize security and privacy measures. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Look for customization options to tailor surveys to your needs.

B2B 52

B2B Software Feedback NPS 52

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap.

Data 52

Data Roadmap CRM Technology 52