InMoment XI

DECEMBER 1, 2022

Our goal is to empower you with the data, technology, and human expertise necessary to identify the moments that matter, understand what’s working (and what might need improvement), take informed action to solve business problems, and ultimately provide a truly differentiated experience for your business. Forrester Text Analytics Wave.

Self Service 493

Self Service Analytics ROI Automotive 493

Calabrio

FEBRUARY 26, 2021

As a result, Calabrio designed and deployed the tools needed to help businesses increase client satisfaction, build customer loyalty and enhance the customer experience through groundbreaking and easy-to-use technologies. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 130

Analytics Innovation Contact Center Analysis 130

Clarivate

APRIL 25, 2024

Patent mapping for SDGs Innovation is a critical lever for sustainability. Patents can help organizations measure this innovation and provide a trackable KPI to map progress against UN SDGs. At Clarivate, our Patent Analytics and Intelligence Consulting teams can help. Insights derived from IP can help in a number of ways.

Innovation 59

Innovation Policies Case Study Study 59

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. In recent years, Ukraine has developed a reputation as an international information technology (IT) hub. Scientific innovation in Ukraine, by the numbers. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Audio Transcription: Audio data is typically transcribed into text using speech-to-text technology.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. The adoption of TeamSupport’s technology offers numerous benefits for manufacturing companies.

Technology 52

Technology Company Self Service Knowledge Base 52

MiaRec

MARCH 30, 2024

He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. What’s next for MiaRec in terms of GenAI innovation? In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry.

Analytics 85

Analytics Contact Center Video Customer Satisfaction 85

InMoment XI

APRIL 24, 2024

At its core, a healthcare contact center is a centralized hub equipped with trained personnel and technology to manage inbound and outbound communications related to healthcare services. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. This isn’t just in industries like tech or finserv—this tech is breaching every market.

Hospitality 260

Hospitality Call Center Retail NPS 260

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. Leverage customer data and analytics to understand their preferences, purchase history, and behaviour.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. As the pace of innovation continues to accelerate and competition intensifies, we introduce the Top 100 Global Innovators 2024. Within the report we pinpoint the organizations leading the innovation ecosystem.

Innovation 52

Innovation Report Analysis Analytics 52

QuestionPro Audience

MARCH 16, 2018

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t. You need predictive analytics tools to do that stuff.”.

Entertainment 247

Entertainment Industry Data Advertising 247

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 135

Innovation Travel Financial Exercises 135

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

InMoment XI

NOVEMBER 20, 2023

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX?

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. We believe it is important to continually enhance products alongside introducing new innovative solutions that benefit our clients and the goals they are trying to achieve to improve their customers’ experiences.”

Innovation 260

Innovation Feedback Analysis Resources 260

Clarivate

APRIL 3, 2024

Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. The role of data and analytics The panelists all agreed that intellectual property data and analytics are becoming increasingly central to the IP profession. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

InMoment XI

AUGUST 23, 2023

It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies. If you do not undergo continuous customer experience management to help your business keep up with customer and industry competitors, you may develop a static CX program.

Customer Experience 260

Customer Experience Omni-Channel Employee Engagement Innovation 260

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. Bringing an analytics mindset to the role. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. Only then can a company stay on the razor-edge of innovation.

Insurance 100

Insurance Industry Innovation Analytics 100

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. He is an evangelist who loves to help customers leverage new technologies and build repeatable industry solutions to solve their problems.

Analytics 107

Analytics Training Government System 107

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

CSM Magazine

JUNE 8, 2023

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.

Technology 52

Technology Customer Service Call Center Chatbots 52

Clarivate

FEBRUARY 14, 2024

To understand the environment in which these devices are functioning and provide a high-touch, personalized experience, marketers require a combination of robust external, competitive data sets in addition to their organization’s internal customer data and expert analytics. Which factors are driving adoption of new technologies?

Analytics 52

Analytics Data Healthcare Analysis 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

TechSee

APRIL 3, 2018

Customer churn in the age of information is a fact of life for every business in every industry. It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

TechSee

OCTOBER 2, 2018

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects. Here are some sample use cases: Predictive analytics and maintenance. Remote troubleshooting.

Technology 176

Technology Self Service Innovation Trends 176

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility.

Innovation 99

Innovation Customer Success Customer Journeys How To 99

BlueOcean

NOVEMBER 13, 2023

Keep your finger on the pulse of the industry. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. What new trends and technologies are on their mind? And voice of the customer (VoC) analytics is one valuable piece of the CX puzzle.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Gainsight

MAY 24, 2022

Not just with the big, life-changing technologies people want. Product analytics and behavioral data reveal more than just our habits. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. Nothing is more difficult than figuring out what people want.

Innovation 105

Innovation Roadmap Analytics Meeting 105

CSM Magazine

MAY 23, 2023

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. “Joel is a force to have on board.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

CSM Magazine

JANUARY 17, 2024

However, this year we will see some real change in the industry. Experimentation Takes Centre Stage The contact centre industry will become a hotbed of experimentation. With the advancements in data analytics and AI, organisations are better equipped to harness this data goldmine.

Industry 52

Industry Data Trends Exceptional Customer Service 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 52

Conference Analytics Connections Tips 52

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. Combining our strengths will create the best of both worlds for our customers.

Omni-Channel 49

Omni-Channel Analytics Industry Innovation 49

Ascribe

APRIL 10, 2024

In this episode, special guest Lara Rice, Managing Director of Ascribe, joins Chrissy and Gustav to discuss the evolution of coding within the market research industry, and at Ascribe how years of manual coding experience coupled with valuable feedback from customers on their needs have been fueling constant innovation.

Innovation 40

Innovation Industry Feedback Data 40