CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service.

Sports 52

Sports Innovation Technology Customer Service 52

InMoment XI

APRIL 24, 2024

At its core, a healthcare contact center is a centralized hub equipped with trained personnel and technology to manage inbound and outbound communications related to healthcare services. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

Calabrio

FEBRUARY 26, 2021

As a result, Calabrio designed and deployed the tools needed to help businesses increase client satisfaction, build customer loyalty and enhance the customer experience through groundbreaking and easy-to-use technologies. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 130

Analytics Innovation Contact Center Analysis 130

Clarivate

APRIL 25, 2024

Patent mapping for SDGs Innovation is a critical lever for sustainability. Patents can help organizations measure this innovation and provide a trackable KPI to map progress against UN SDGs. At Clarivate, our Patent Analytics and Intelligence Consulting teams can help. Insights derived from IP can help in a number of ways.

Innovation 59

Innovation Policies Case Study Study 59

InMoment XI

DECEMBER 1, 2022

Our goal is to empower you with the data, technology, and human expertise necessary to identify the moments that matter, understand what’s working (and what might need improvement), take informed action to solve business problems, and ultimately provide a truly differentiated experience for your business. Forrester Text Analytics Wave.

Self Service 493

Self Service Analytics ROI Automotive 493

TechSee

MAY 19, 2021

As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

ShepHyken

JUNE 1, 2023

This week, we feature an article by Miika Makitalo, CEO of HappyOrNot , the company behind the Smiley Touch™ customer experience improvement solution and a leader in data analytics. He discusses how feedback and data analytics can make or break the customer experience.

Analytics 62

Analytics Data Customer Experience Innovation 62

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 135

Innovation Travel Financial Exercises 135

Comm100

DECEMBER 12, 2023

Organizations must maintain data privacy and ensure the AI’s responses remain appropriate and aligned with their brand, among other challenges. This lets your agents update records from right inside the agent console to ensure data accuracy and consistency. It’s worth noting that these AI advancements do pose challenges too.

Trends 204

Trends Innovation Customer Service Omni-Channel 204

InMoment XI

NOVEMBER 20, 2023

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX?

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

Technology 52

Technology Company Self Service Knowledge Base 52

Clarivate

FEBRUARY 14, 2024

In an increasingly digital world, the amount of data generated around the use of medical devices provides opportunities for medtech companies to gain valuable insights about patients and their physicians. However, without context, those data are not sufficient to recognize what is actually happening in the market and why.

Analytics 52

Analytics Data Healthcare Analysis 52

Experience Investigators by 360Connext

APRIL 23, 2024

CRM is about managing the data and input from customers to help deliver on a Customer Experience Strategy. Often, CRM systems are the tools used to track important customer data and feedback metrics.) Using before and after data, A/B tests, and pilot programs can clearly show return on investment.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

TechSee

FEBRUARY 2, 2022

And as with most things, all roads lead to technology. . What Is Call Center Technology? Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. Advanced call center technologies go way beyond handling incoming or outgoing calls.

Call Center 124

Call Center Self Service Technology Social Media 124

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. As the pace of innovation continues to accelerate and competition intensifies, we introduce the Top 100 Global Innovators 2024. Within the report we pinpoint the organizations leading the innovation ecosystem.

Innovation 52

Innovation Report Analysis Analytics 52

Clarivate

APRIL 3, 2024

Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. The role of data and analytics The panelists all agreed that intellectual property data and analytics are becoming increasingly central to the IP profession.

Technology 59

Technology Strategy Analytics Government 59

Win the Customer

MARCH 7, 2023

In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning.

Analytics 52

Analytics Data Customer Experience Chatbots 52

TechSee

APRIL 21, 2021

Technology plays a large role in facilitating the collaborative call center. Beyond team collaboration, the interconnection of humans with contact center AI technology can be utilized to provide practical decision support during the agent-customer interaction. AI-Based Prediction of Customer Behavior via Speech Analytics.

Call Center 136

Call Center Self Service Innovation Contact Center 136

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

Very Best Service

APRIL 22, 2023

Customer Service Innovation: The Key to Business Success In today's competitive marketplace, customer service is more important than ever before. There are many ways to innovate in customer service. Some businesses are using new technologies to improve their customer service, such as chatbots and virtual reality.

Innovation 52

Innovation Customer Service Self Service Chatbots 52

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

AWS Machine Learning

DECEMBER 19, 2023

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. Data and model management provide a central capability that governs ML artifacts throughout their lifecycle.

Analytics 107

Analytics Training Government System 107

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

Horizon CX

APRIL 30, 2024

Cultural Shift: Transformation involves fostering a culture of innovation, collaboration, and continuous improvement, challenging ingrained habits and orthodoxies. Agility and Adaptability: Organizations must embrace agility to navigate uncertainty and rapidly respond to market shifts, leveraging technology and data-driven insights.

Customer Centricity 130

Customer Centricity Competitive Advantage Culture Customer Experience Professionals 130

Helpt

FEBRUARY 14, 2024

Significance of Data-Driven Decision Making Do you trust your gut? We at Helpt feel your frustration and we have a solution for you: data-driven decision making (DDDM). Thos methodology illustrates a move away from intuition-based decisions towards those that rely on hard, analytic data. Today, we have big data.

Data 52

Data Analytics Social Media Analysis 52

GlowTouch

JANUARY 6, 2023

The Stevie Awards for Achievement in the Use of Data and Analytics in Customer Service Entry from GlowTouch. Digital innovations like our text analytics and customer sentiment analysis tool are a means of connecting data points with the human experience to better understand the “why” behind consumer preference and behavior.

Analytics 52

Analytics Data Customer Service Contact Center 52

Merkle

NOVEMBER 8, 2022

Organizations are constantly being informed by data, and as they continue to progress and innovate, there’s a real need to manage more massive volumes of data, especially within the marketing and advertising technology space. Data is crucial for many reasons.

Competitive Advantage 98

Competitive Advantage Data Return on Investment Advertising 98

CSM Magazine

JUNE 8, 2023

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.

Technology 52

Technology Customer Service Call Center Chatbots 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility.

Innovation 97

Innovation Customer Success Customer Journeys How To 97

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data Banking ROI Financial 40

TechSee

OCTOBER 2, 2018

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects. Here are some sample use cases: Predictive analytics and maintenance. Remote troubleshooting.

Technology 176

Technology Self Service Innovation Trends 176

Gainsight

MAY 24, 2022

Not just with the big, life-changing technologies people want. The reliable data is in the garbage, not the food diary. . But the truth about what we want and what would improve our daily lives—that can only come from data. . Product analytics and behavioral data reveal more than just our habits.

Innovation 105

Innovation Roadmap Analytics Meeting 105

West Monroe

OCTOBER 19, 2023

To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.”

ROI 52

ROI Technology Strategy Return on Investment 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59