Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Typically, this data lives in multiple systems and is only looked at by the teams that collect it ( and unfortunately, sometimes not even them!).

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

Lumoa

DECEMBER 15, 2022

However, how VoC data is collected, analyzed, and acted upon has changed. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. Getting Started.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

InMoment XI

APRIL 24, 2024

At its core, a healthcare contact center is a centralized hub equipped with trained personnel and technology to manage inbound and outbound communications related to healthcare services. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InMoment XI

MAY 28, 2020

Text analytics, also known as text mining, is a technology that turns that unstructured information into structured information so that it can be properly analyzed by business intelligence systems. From there, the data can be used to guide business changes and increase customer satisfaction.

Analytics 260

Analytics Customer Satisfaction System Technology 260

Thematic

FEBRUARY 12, 2020

Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of one of pioneers of the Internet… Have you ever heard of Netscape? The CEO of Netscape, Jim Barksdale, once said: “If we have data, let’s look at data. What is unified data?

Analytics 144

Analytics Data NPS Analysis 144

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

Technology 52

Technology Company Self Service Knowledge Base 52

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! In fact it seems to drown out their reasoning of what to do with all the data and they remain frozen in indecision.

Technology 194

Technology Analysis Data Consumers 194

Clarivate

FEBRUARY 14, 2024

In an increasingly digital world, the amount of data generated around the use of medical devices provides opportunities for medtech companies to gain valuable insights about patients and their physicians. However, without context, those data are not sufficient to recognize what is actually happening in the market and why.

Analytics 52

Analytics Data Healthcare Analysis 52

Blueshift

DECEMBER 15, 2021

We have an exciting announcement to make: Blueshift has partnered with OSG Analytics — a customer-centric global technology and analytics provider — to enable brands to combine cutting-edge customer journey analytics and industry-leading customer journey orchestration, powered by unified omnichannel customer data.

Analytics 96

Analytics Data Omni-Channel Customer Centricity 96

ShepHyken

JUNE 1, 2023

This week, we feature an article by Miika Makitalo, CEO of HappyOrNot , the company behind the Smiley Touch™ customer experience improvement solution and a leader in data analytics. He discusses how feedback and data analytics can make or break the customer experience.

Analytics 62

Analytics Data Customer Experience Innovation 62

TechSee

MAY 19, 2021

As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

TechSee

FEBRUARY 2, 2022

And as with most things, all roads lead to technology. . What Is Call Center Technology? Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. Advanced call center technologies go way beyond handling incoming or outgoing calls.

Call Center 124

Call Center Self Service Technology Social Media 124

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics? The speed of response, frequency of queries, and keywords used can provide crucial data.

Interaction 98

Interaction Analytics Call Center Contact Center 98

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 156

Contact Center Technology Self Service Analytics 156

Uniphore

JANUARY 21, 2022

Advanced technology is making change possible. Healthcare compliance and customer service have traditionally been human-led enterprises, staffed by subject experts with access to a vast wealth of manual tools and data. AI-powered analytics optimize patient and member services. But does it have to be?

Healthcare 147

Healthcare Analytics Self Service Consumers 147

Win the Customer

MARCH 7, 2023

In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning.

Analytics 52

Analytics Data Customer Experience Chatbots 52

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Essentially they collect data over a given time, process it and then feed it back, collected, at another time. It is fair to say that it has been possible for some time.

Analytics 124

Analytics Marketing Fashion Advertising 124

Thematic

MAY 22, 2023

Predictive Operational Data Analytics combined with the high-value signals that come from NLP provide amazing insights on all three. So what is Predictive Operational Data Analytics about? The data is available for 100% of customers, on a continuous basis. Here is one way to think about text analytics.

Analytics 62

Analytics Data Contact Center Analysis 62

Fox Metrics

FEBRUARY 7, 2023

Platforms like Fox Metrics offer comprehensive restaurant data and analytics , bringing a future for any venue. What Are The Restaurant Data and Analytics Predictions? But with restaurant data and analytics predictions , you can see what’s in store for your restaurant and the industry.

Analytics 52

Analytics Data Loyalty Programs Metrics 52

CSM Magazine

APRIL 18, 2024

Envision the current terrain of nonprofit activities, where data underpins every facet of donor engagement. Integrating such a system reshapes interactions with supporters, turning data points into personalized experiences that can amplify your mission’s impact. Weaving data-driven practices into these interactions is key.

Data 52

Data CRM Analytics Communication 52

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

Clarivate

APRIL 3, 2024

Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. The role of data and analytics The panelists all agreed that intellectual property data and analytics are becoming increasingly central to the IP profession.

Technology 59

Technology Strategy Analytics Government 59

Forrester's Customer Insights

SEPTEMBER 8, 2023

I often get client inquiries about latency requirements to support real-time analytics and operational workloads. At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads. This data may […]

Analytics 54

Analytics Data Technology Strategy 54

Comm100

APRIL 10, 2024

We will also consider how AI algorithms are used to process customer data patterns to predict their service requirements – dealing with issues before they even arise. The benefits of AI in customer service also range beyond predicting the needs of the customer, with algorithms able to process data to provide valuable insights.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

Fox Metrics

MAY 11, 2021

Until recently, data has mostly been kept by IT departments and analysts who interpret the data for organizational use. Business units like the executives, marketing, production, advertising, and others have to go through the IT department to access these data. Now, data is no longer restricted to just a few people.

Analytics 52

Analytics Tools Data Self Service 52

Fox Metrics

MAY 11, 2021

Until recently, data has mostly been kept by IT departments and analysts who interpret the data for organizational use. Business units like the executives, marketing, production, advertising, and others have to go through the IT department to access these data. Now, data is no longer restricted to just a few people.

Analytics 52

Analytics Tools Data Self Service 52

Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3.

Analytics 93

Analytics Data Social Media Analysis 93

AWS Machine Learning

SEPTEMBER 9, 2022

However, as a new product in a new space for Amazon, Amp needed more relevant data to inform their decision-making process. Part 1 shows how data was collected and processed using the data and analytics platform, and Part 2 shows how the data was used to create show recommendations using Amazon SageMaker , a fully managed ML service.

Analytics 69

Analytics Data Customer Engagement Engagement 69

NobelBiz

FEBRUARY 22, 2023

Visiting a website, talking to customer service, chatting on social networks… When a consumer performs these actions, the company usually collects multiple data points. The data collected, measured, and analyzed for contact centers is an absolute gold mine. Table of Contents show What is Customer data analytics?

Contact Center 52

Contact Center Analytics Data Call Center 52

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

Happy or Not

NOVEMBER 8, 2023

Data is what makes today’s business world run. Without data, decisions and improvement would be random, leaving success a matter of luck. One key data point to consider when looking to improve the business processes is customer satisfaction and the level of customer service.

Analytics 36

Analytics Data Customer Satisfaction Retail 36

Calabrio

SEPTEMBER 21, 2016

Why are so many organizations letting their customer voice just sit there, boxed up on the shelf, instead of putting this data to work to drive proactive change? In addition to the low level of data capture, almost half of all organizations (40%) have no contact center analytics capabilities. Your customers are talking.

Contact Center 100

Contact Center Analytics Technology Customer Voice 100

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. And this data can only come from effectively capturing and acting on insights measured through product analytics.

Customer Centricity 52

Customer Centricity Analytics Roadmap Customer Success 52

ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes.

Data 98

Data Customer Experience Omni-Channel Banking 98