InMoment XI

SEPTEMBER 28, 2021

Every company executive will agree that having loyal customers is a key to business success. But what are executives really doing to encourage customer loyalty? Most businesses will point to their customer care training or customer relationship management (CRM) system and count on these tools to build loyalty.

Loyalty 519

Loyalty Tips Feedback Advertising 519

Calabrio

FEBRUARY 26, 2021

Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – and many companies finally recognized that new strategies were needed to their customers’ needs at the forefront. Winning Products to Enable Customer Success.

Analytics 130

Analytics Innovation Contact Center Analysis 130

SurveySparrow

JULY 14, 2023

One where recruiters must carefully move through various pathways – job boards, social media, networking events – to find the right person. However, recruiting teams that use a recruitment CRM can save time, money, and bring the best talent through that door. Workflow building: Build custom workflows to improve efficiency.

CRM 52

CRM Social Media Analytics Multi-Channel 52

C3Centricity

JANUARY 30, 2024

Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what’s the secret to turning difficult customers into loyal advocates? You may never have considered this, but customer complaints are actually a gift! Customers expect you to put things right.

Feedback 226

Feedback Customers Customer Retention Examples 226

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. They show you how customers interact with your business. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

AWS Machine Learning

JUNE 21, 2023

As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information and knowledge articles that could exist in various systems? A single negative experience may put a dent on a customer’s perception of your brand. We’ve all been there.

Analytics 69

Analytics Contact Center CRM Entertainment 69

Method:CRM

APRIL 3, 2023

In today’s competitive environment, it’s becoming more important than ever to invest in small business customer experience. But how do you go about creating an enjoyable experience that keeps customers coming back? Through this blog post, you’ll answer the question, “How do CRM systems improve customer experience?”

CRM 52

CRM Customer Experience Self Service Customer Journeys 52

CSM Magazine

JANUARY 18, 2024

. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

Case Study 52

Case Study Groups Conference CRM 52

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports CRM Case Study Communication 52

SurveySparrow

FEBRUARY 14, 2022

She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. What Is People Analytics?

Analytics 98

Analytics Metrics Examples Survey 98

Optimove

DECEMBER 5, 2019

The challenges faced by CRM marketers are always evolving. It’s a living and breathing creature, as customer behavior and tech advancements play a cat and mouse game, leaving the marketer striving to keep up. The event: PostFunnel Summit (formerly known as Optimove Connect). Reverse-Engineer to Predict Customer Behavior.

CRM 75

CRM Case Study Loyalty Marketing 75

WorkOutLoud

JANUARY 23, 2021

Your customers benefit from the value of getting together around a topic or set of topics. Until recently, the majority of “events” occurred face to face with multiple tracks and sessions, presenters. And many times your event occured over more than one day. Automatically Included in your customer calendar.

Ecommerce 52

Ecommerce CRM Analytics Groups 52

CSM Magazine

NOVEMBER 1, 2023

The customer experience (CX) landscape constantly evolves. With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option.

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

CSM Magazine

MAY 9, 2024

Is your organisation leveraging the latest technology to deliver outstanding customer experiences? In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights.

Innovation 52

Innovation Technology Customer Service CRM 52

Optimove

SEPTEMBER 14, 2021

When it comes to CRM marketing, finding the perfect message-audience fit can make a marketer’s day. And it all gets tricky when you realize what fits one customer may not suit another. And it all gets tricky when you realize what fits one customer may not suit another. Engagement increases, retention reduced.

CRM 52

CRM Marketing Multi-Channel Communication 52

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Case Studies. White Papers. Infographics. Conversational AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Lithium

DECEMBER 5, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

CRM 52

CRM Social Media Video Trends 52

Natalie Petouhof

APRIL 4, 2016

Tweet After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. At the end of the day, if the customer experience is poor, customers will abandon shopping carts and revenue will suffer.

Omni-Channel 40

Omni-Channel CRM B2C B2B 40

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Comm100

JUNE 23, 2022

Comm100 has all the security and privacy compliances that higher education needs, including: SOC Type II – The highest degree of excellence in security, availability, processing integrity, confidentiality, and customer data privacy. The use of chatbots for customer service is growing rapidly every year. Reporting and analytics .

Chatbots 211

Chatbots Self Service Video Wait Times 211

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. Segmenting Customers. Choosing Channels.

Analytics 67

Analytics Social Media Travel Banking 67

SurveySparrow

FEBRUARY 18, 2024

What is it that’s making you look for a Customer Thermometer Alternative? The team and I spent a whole day finding the best alternatives to this customer feedback platform. What is Customer Thermometer ? Customization is limitless with instant survey design options and an icon playground.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. What Is a Chatbot? 1 AI-based Chatbots.

Chatbots 229

Chatbots Omni-Channel Analysis Interaction 229

Optimove

DECEMBER 8, 2021

In many ways, the iGaming industry is at the forefront of technological adoption, especially when it comes to customer experience and marketing technology. It was a Gartner press release from 2019 which claimed that “event-triggered and realtime marketing will have the biggest impact on marketing activities in the next five years.”.

CRM 52

CRM Marketing Competitive Advantage Fashion 52

WorkOutLoud

MARCH 10, 2020

Integrated collaboration before, during, and after your event. Integrated email and social marketing of your event. Comprehensive reporting and analytics about your event and audience. Integration to major CRM and Marketing automation solutions. WorkOutLoud – Amazing Digital Customer Experiences.

Ecommerce 40

Ecommerce CRM Video Analytics 40

AWS Machine Learning

DECEMBER 12, 2023

To learn more, check out Redefining Vodafone’s customer experience with AWS and the following talk at AWS re:Invent 2022. As one of the main events of the DigiFest, AWS and Accenture conceptualized a company-wide AWS DeepRacer challenge where engineers can build and train their models to become better versed in using ML with AWS.

Telecommunications 96

Telecommunications Training Chatbots CRM 96

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ECXO

JUNE 7, 2023

Finding the perfect balance between leveraging analytics, automation, and maintaining a human touch. Frameworks for measuring and optimizing real-time customer experiences. Allow us to introduce our esteemed panelists and facilitator: Robert Neuwirth: An accomplished CRM expert and product owner at Erste Bank.

Customer Experience 80

Customer Experience Engagement Chief Customer Officer CRM 80

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot.

Tools 111

Tools Customer Success Software Self Service 111

Guavus

JULY 10, 2018

In order to keep up, cable and internet providers are constantly upgrading their networks both at the head-end and customer premise to handle new applications and services. Traditional Customer Care Ops Systems Lack a Wholistic View. Customer Care Ops teams typically monitor customer service call volumes separately.

Analytics 57

Analytics Customer Experience Net Promoter Score Wireless 57

CSM Magazine

MAY 6, 2024

Popups can be used for a variety of objectives, such as collecting email addresses, advertising special deals, announcing events, conducting surveys, or providing users with pertinent information. It includes exit-intent technology, A/B testing, analytics, and interfaces with top email marketing and CRM platforms.

Analytics 52

Analytics CRM User Experience Tools 52

Kustomer

JUNE 7, 2022

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. They built their business to connect with customers at scale.

Customer Experience 98

Customer Experience Self Service e-support CRM 98

Calabrio

DECEMBER 8, 2020

Originally deployed primarily by larger or more sophisticated contact centers, analytics quickly emerged as a “must-have” application for modern customer service teams. Yet confusion still surrounds the optimal functionalities these analytics must have. And expectations for the customer experience have changed.

Data 264

Data Contact Center Multi-Channel System 264

BirdEye

MARCH 4, 2024

While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. Drive more revenue.

Marketing 109

Marketing How To Multi-Channel Tips 109

Thematic

MAY 7, 2019

The event brought together some of nations premier insurers, investors and startups to discuss innovation occurring in fin-tech and insure-tech. During the event, Thematic met with many insurers who were ready to use AI/ML to help enhance all levels of their business. 3) Help sales management identify trends in CRM notes.

Insurance 48

Insurance Analytics CRM Call Center 48

CX Centric

JULY 27, 2023

About CX Centric Conversations CX Centric Conversations are interactive international discussions centered on business growth through Customer Experience and Customer Centricity. To keep updated about future events and projects please click here. We are a global community. This approach is based on building and achieving.

ROI 52

ROI Customer Journeys Customer Experience Case Study 52