NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. This isn’t helped by the constant evolution of the industry, bring new terms – like Next Generation AI Analytics – into the equation.

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Social Media Analytics Analysis Airlines 62

Magellan Solutions

SEPTEMBER 29, 2020

For modern consumers, using social media to air complaints and to get the kind of help they need is the best option. However, knowing that they can get help through social media is what most customers choose to do. The importance of social media customer service is even more amplified in 2020.

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NetBase

NOVEMBER 28, 2018

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Here’s an overview of what we’ll cover.

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Social Media Report Analysis Analytics 54

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. It brings new, exciting terms – like Next Generation AI Analytics – into the equation all the time. How does social media monitoring work? How can I learn more?

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Social Media Brands Analytics Airlines 52

CSM Magazine

JANUARY 25, 2021

This list of excellent marketing courses will help one to start their education in this field, learn a particular skill, expand their knowledge, or get an industry-recognized certification. Social media, content, and email marketing are also covered. Marketing Analytics: Competitive Analysis and Market Segmentation by Berkeley.

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NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Of course, not every client is swayed by a cute, furry face. Top Content.

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NetBase

JUNE 10, 2019

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Rapid Decision-making with Social Analytics. Brand strategy depends on accurate insight, of course. Social Insight & Competitive Advantage.

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NetBase

JANUARY 15, 2019

If you’re constantly looking at social insights – and you should be – is it really important to perform a social media audit ? The social analytics you look at in the day to day are likely real-time insights. These are the questions a social audit answers. Want to see a social media audit up close?

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NetBase

SEPTEMBER 4, 2019

Do you know which metrics to monitor when facing a social media crisis ? The obvious answer is you, of course. Shy away from posting apologies (or what have you) on social media as that can – and will – come up again and again. And, not to panic you, but you need to know if the media is involved or likely will be.

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Social Media Metrics Management Effort Score 63

Magellan Solutions

FEBRUARY 24, 2016

With over 400 million users, LinkedIn is one of the largest platforms for professional networking and social media customer service. It also gives you the chance to provide social media customer service through your public profile if anyone makes inquiries or voices concerns about your brand. Examine your analytics.

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Social Media Customer Service Groups Analytics 72

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. This social channel has exploded in use since 2020, with over 1 billion current users and growth unmatched by any other social media today. TikTok, TikTok, TikTok, kids these days say it’s all the rage. of a second.

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Analytics Engagement Social Media Video 52

Experience Investigators by 360Connext

MAY 7, 2024

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. AI analyzes individual purchase history, browsing behavior, and social media activity to craft experiences that resonate on a one-to-one level. We know you might not feel ready. The secret is that very few leaders do.

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NetBase

NOVEMBER 30, 2018

It’s not easy deciding which of the many social analytics tools out there is best for your brand. NetBase was identified as a leader in the Forrester Social Listening Platform Wave Report, Q3’2018. This is the industry report that is the standard in the Social Media Analytics industry.

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NetBase

JANUARY 25, 2019

In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. Gillette , for example, gained nearly 25K followers over the course of the past week – along with nearly 300K engagements. And they can change at any time.

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NetBase

SEPTEMBER 21, 2018

With social analytics, there’s no reason you can’t reasonably predict campaign success – when you have the right tools and approach. They use social analytics to understand conversational topics around the theme of peace, content being shared, and the people sharing it. Not every campaign can succeed – or can they?

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NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

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NetBase

JULY 20, 2020

That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations. Why Image Analytics, and Why Now ? Our “What Is?” And you can.

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NetBase

NOVEMBER 18, 2019

Some influencers generate more buzz than others, of course. Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Environmental Buzz on Social Media Seems Easy, But. Why, to fund bee-saving efforts across the globe, of course! Let’s find out!

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Social Media Hotels Course Guidelines 40

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

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Social Media Strategy Marketing Analytics 40

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It also reminded us how easily things can go off track when you’re not using social listening to guide your efforts. And you can’t operationalize social intelligence without a robust tool powering your efforts, as McCann knows.

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CSM Magazine

DECEMBER 18, 2017

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that help you utilize social media in order to provide exceptional service to your customers. Companies have to be deliberate about creating and evolving client engagement on social channels.

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NetBase

OCTOBER 19, 2018

Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help. Let’s use NetBase Pro to explore some analytics tactics, and the ways your brand or agency can benefit from them. Social analytics is how you ensure things stay sweet.

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Social Media Analysis How To Analytics 58

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. These analytics are always going to be crucial starting points for any type of growth, pandemic or not. What does that mean?

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NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. If have haven’t performed a social media audit for the third quarter of 2018, now is the time to get to it. That’s just a start, but we talk more about how to perform a social media audit here. Look Back to Look Forward.

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Analytics Social Media Net Promoter Score Analysis 72

NetBase

NOVEMBER 18, 2019

Some influencers generate more buzz than others, of course. Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Environmental Buzz on Social Media Seems Easy, But. Why, to fund bee-saving efforts across the globe, of course! Let’s find out!

Social Media 40

Social Media Hotels Course Guidelines 40

NetBase

MARCH 6, 2019

And using Next Generation AI Analytics , you can break down attributes of the consumers interacting with your competitors. What social media offers is the reality behind the slick and shiny brand perspective. Social consumers serve up the truth behind the image – whether good or bad. Where they live, work, and play.

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NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

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Social Media ROI Measurement How To 40

NetBase

NOVEMBER 9, 2018

But clearly Woolworths was also following Social Monitoring 101 : understand your baseline so spikes in negative sentiment or keywords stand out – and set alerts so you don’t miss such changes. Of course, because we live in the Social Age, catching things early still isn’t a guarantee things won’t spiral out of control.

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ProProfs Chat

FEBRUARY 23, 2018

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. Customer analytics helps take the guesswork out of running a business. Of course, individuals are unpredictable.

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Analytics Sales Customer Experience Course 100

Thematic

OCTOBER 3, 2021

Introducing Chat Analytics Chat Analytics is now available for Thematic customers! Why Chat Analytics? Chat analytics makes it easy to identify the main reasons your customers are looking for support. Here’s how Chat Analytics works in detail 1. It’s been a couple of months since our last product announcement.

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NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. Marketing success can feel elusive some days. Let’s check it out! Who Are You?

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Social Media Analysis Marketing How To 53

Confirmit

DECEMBER 4, 2018

Confirmit helps businesses listen, analyze, and act on social media feedback from employees, consumers, and the wider market so you can get Richer insights to support Smarter decisions and take action Faster. Genius Social Analytics helps you listen to unsolicited social media feedback from consumers, markets, and.

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SurveySparrow

MARCH 24, 2024

Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. They range from CRMs and lead generation to analytics and AI helpers. However, it is impossible to accelerate anything without proper analytics.

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Tools Sales CRM Social Media 52

TechSee

OCTOBER 9, 2018

According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. Let’s be friends: Millennials are highly invested in their social networks, choosing to share their lives with friends and strangers on Facebook, Instagram and Snapchat.

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Experience Investigators by 360Connext

JANUARY 26, 2021

Or how about behavioral analytics, which helps us understand what customers do and how they behave on our digital platforms and other channels? Of course, not all customer research requires a conversation. And don’t forget social media! But those are all types of customer research.

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Social Media Contact Center Net Promoter Score Customers 254

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

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Social Media Video Sports Trends 19

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

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Analytics Banking Airlines Comparison 58