CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”. ANALYTICS COMPETITION WINNERS.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility.

Innovation 99

Innovation Customer Success Customer Journeys How To 99

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? One of the most important questions is determining which technologies having staying power and impact the CX or operations.

Retail 76

Retail Innovation Self Service Conference 76

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies.

Connections 93

Connections Conference Innovation Customer Engagement 93

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Register Now. Save £100 and register now through 31 st March to lock in the early bird rate.

Conference 136

Conference Employee Engagement Innovation Analytics 136

CSM Magazine

NOVEMBER 1, 2023

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. How has technology enabled the rise of Position-less marketing?

Marketing 59

Marketing Sports Multi-Channel CRM 59

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. How to Measure and Build the Business Case for Customer Experience.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. Best Employee Engagement This category salutes clients who have utilized technology to successfully engage and motivate their workforce.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. The ICX Summit is for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

datastax

OCTOBER 23, 2018

I know I am not the first to praise DataStax customers for their innovations. Innovate or die” has never been more real. In DSE, ICE found an enterprise-grade data layer that was not only extremely easy to deploy and manage but also provided key enterprise capabilities such as real-time search and analytics.

Innovation 66

Innovation Healthcare Financial Analytics 66

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

CSM Magazine

JANUARY 18, 2024

An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. She is now an acclaimed author, entrepreneur, and global speaker specialising in the societal and business impacts of emerging technologies.

Case Study 52

Case Study Groups Conference CRM 52

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

NetBase

DECEMBER 25, 2018

Research and Technology Organisations (RTOs) in Europe attended a two-day conference in Brussels recently to discuss technical problems “and develop new products and services for industry, government and others.” This may all sound a bit like the Wild West, Gold Rush days – applied to technology. Growth Areas.

Innovation 40

Innovation Analysis Government Analytics 40

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data Banking ROI Financial 40

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019.

Conference 28

Conference Marketing Case Study Analytics 28

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. These analytics are always going to be crucial starting points for any type of growth, pandemic or not. Efficient analytics can help you change up your form.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Thematic

MAY 7, 2019

Thematic participated in the OnRamp Insurance Conference in snowy Minneapolis last month. The event brought together some of nations premier insurers, investors and startups to discuss innovation occurring in fin-tech and insure-tech. The post Four Ways Insurers can Leverage AI Powered Text Analytics appeared first on Thematic.

Insurance 48

Insurance Analytics CRM Call Center 48

datastax

MARCH 20, 2019

Find out at DataStax Accelerate , the world’s premier Apache Cassandra conference, which will take place May 21–23, 2019 in Washington, D.C. The Promising Innovation Award highlights customers that are planning innovative projects that fundamentally transform the way their companies leverage data in a mission-critical way.

Company 88

Company Conference eBook Banking 88

inmoment

JUNE 28, 2019

What do you think of when you hear “radical innovation?” When you look past the buzzwords, you’ll find an idea that is at the heart of technology—the idea that humans can create something that breaks the mold and changes the way we complete tasks in everyday life. . Combining Strategic Services with Sophisticated Technology.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

Alida

OCTOBER 2, 2017

Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology. By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up.

Self Service 100

Self Service Strategy Hospitality Social Media 100

Qualtrics

FEBRUARY 25, 2019

With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019. Gartner Data and Analytics Summit. X4 On Tour.

Conference 20

Conference Marketing Analytics Travel 20

Natalie Petouhof

APRIL 4, 2016

Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation. Volvo is using using technology to design safer cars. HoloLens is helping Volvo push the envelope on innovation for customers with technology that doesn’t intrude, but extends your reality.

Conference 40

Conference Automotive Sports Healthcare 40

NICE inContact

MAY 12, 2017

As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal?

Contact Center 120

Contact Center Connections Conference Case Study 120

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Description : Learn from the most innovative brands in the world. Discover the latest CX technology. Kustomer Conference.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Actively participate in relevant conferences, workshops, and seminars. And this happens when you showcase your brilliance with an innovative online portfolio.

Marketing 109

Marketing Social Media Advertising Tips 109

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Amanda White (@iamAMLW) September 20, 2016.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Clarivate Analytics. Clarivate Analytics. HCL Technologies. “The Thinker Award for Best Innovation in Marketing” Finalists. Laerdal Medical.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Lithium

MAY 4, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference!

Conference 52

Conference Analytics Social Media Roadmap 52