SmartMessage Blog

MAY 12, 2023

Social media marketing has become a crucial aspect of business strategy in today’s digital age. Today, billions of users use social media platforms. Businesses invest heavily in social media to reach a larger audience and increase brand awareness. What is Social Media Marketing?

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Social Media Marketing Advertising B2B 40

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

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Social Media Course Training Marketing 115

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing? Regularly post high-quality images of completed projects.

Marketing 109

Marketing Social Media Advertising Tips 109

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

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Analytics Social Media Travel Banking 67

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? Social-Media-Kunden entwickeln sich ständig weiter.

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Social Media Tools Analytics ROI 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

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Social Media Tips Sales Advertising 57

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

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Social Media How To Ecommerce Advertising 98

NetBase

JULY 20, 2020

That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations. Why Image Analytics, and Why Now ? Our “What Is?” And you can.

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Analytics Social Media Analysis Brands 60

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is.

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Customer Journeys Analytics Tools Analysis 52

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

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Marketing Social Media How To Healthcare 57

GetFeedback

DECEMBER 27, 2018

Transactional emails are emails that are sent after a user completes a certain action or event, like receiving help from your support team. Studies show that email simply isn’t as sensitive to time as social media outlets can be. Embed surveys in blog posts. Now transactional emails are a bit different. So, why use email?

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Survey How To Social Media Feedback 199

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Impossible expectations. Download eBook. The New Normal. Drowning in Complexity.

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Self Service Contact Center Knowledge Base Call Center 246

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Marketing Fresh Features Ep 3, January 2024 | Khoros Social Media Management Check out these new social media software capabilities that make social publishing and engaging even easier. Sign up today ! Here’s the Atlas content you do not want to miss!

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Social Media Knowledge Base Report Trends 52

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning.

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Analytics Data Competitive Advantage Social Media 46

Lithium

DECEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. Analytics users can also view engagement data for ideas, comments, and votes.

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CRM Social Media Video Trends 52

Experience Investigators by 360Connext

OCTOBER 9, 2014

In Chicago, I was happy to be a part of the celebration, as one of the Customer Experience Professionals Association local networking events happening simultaneously around the world. Analytics are no longer just for data geeks. In fact, the Chicago CX Day event was hosted by KSM media.

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Social Media Customer Experience Professionals Consulting Employee Engagement 279

Brandwatch CX

OCTOBER 3, 2022

Finding the right type of social media influencer is key to success, but knowing where to start can be overwhelming. Best Free Social Media Influencer Tools. The free version of the tool also comes with a few handy analytics features, such as the ability to compare the followers of up to three different Twitter accounts.

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Tools Marketing Social Media Analytics 83

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning.

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Analytics Data Competitive Advantage Social Media 40

BirdEye

AUGUST 15, 2022

In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect. Social media localization 6. Make it easy for them to leave reviews by posting links on your website and social media pages. Social media localization.

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Tips Marketing Social Media Competitive Advantage 98

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Here’s the Atlas content you do not want to miss!

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Social Media Roadmap Trends Hospitality 52

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

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Social Media Marketing Advertising Trends 107

ShepHyken

NOVEMBER 30, 2018

A live chat interaction is obviously never going to mirror a voice conversation, which is obviously never going to mirror a social media thread. Using the journey map, analytics and voice of the customer data, identify the specific factors that drive satisfaction within each channel. It Had Better Be!

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Omni-Channel Self Service Policies Abandon Rate 97

NetBase

FEBRUARY 21, 2019

How far back should you go when analyzing social media? For some use cases such as real-time brand monitoring and alerting in the event of a crisis, a few months may be sufficient to alert you to a sudden change in mention volume and sentiment. This allows you to create and analyze historical topics focused on specific events.

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Analytics Industry Social Media Analysis 40

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

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Customer Retention Analytics Data Strategy 96

GetFeedback

SEPTEMBER 24, 2018

A few examples of off-site content marketing include: A guest post on an industry blog. Social media posts on your company’s account. Implement user surveys after important events are completed on your website. Use behavior-based analytics: What people say and what they do are usually different.

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Social Media Comparison Consumers Analytics 170

NetBase

JUNE 16, 2020

There’s a short list of “must have” items that every brand needs to succeed, and the right social intelligence tools certainly dominate much of it these days. Brands can make it one minute and break it the next with social media missteps. About Social Intelligence Tools. The Top Social Intelligence Tools.

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Tools Brands Social Media Analytics 60

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

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Voice of Customer Analytics Social Media How To 236

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

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Customer Service Contact Center Chief Customer Officer Call Center 251

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. Marketing Announcement: LinkedIn Followers by Industry Update The API supporting the LinkedIn Followers by Industry widget has been updated to match the industry breakdown found in native analytics. Webinars & Events Some event areas are limited to Khoros customers only.

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Analytics B2C Social Media Report 52

Wootric CX Blog

NOVEMBER 24, 2020

In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. To improve engagement, it’s important to optimize your business’s presence across multiple social channels. . A Social Media Audit. A Website Audit.

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Customer Engagement Engagement Social Media Customers 52

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. There are apps for email, taking notes, tracking calendar events, posting to social media and so much more. That’s where workflow automation tools can help.

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Social Media Customer Success Tools Connections 118

SurveySparrow

MARCH 20, 2024

In this blog, we will be discussing – How to make a poll on Google Forms? Basic Reporting and Analytics Apart from basic results like how many responded and their answers, Google Forms doesn’t have further analytics options. Real-time reporting and analytics can also be helpful in understanding collected data.

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How To Social Media Survey Analytics 52

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? The analytics will lead the way. billion mark.

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Consumers Brands Social Media Analytics 60

Talkdesk

SEPTEMBER 11, 2017

Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Austin Texas: Sheila McGee-Smith – Founder and Principal Analyst, McGee-Smith Analytics. His team supports over 200 million users across the world through email, chat and social media.

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Contact Center Social Media Consulting Analytics 47

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

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Social Media Management Guidelines Brands 113

Wootric

DECEMBER 21, 2018

Last year we blogged about how Wootric prioritizes people, product and process to build products that our customers love. While most of this feedback has been collected through surveys, a significant portion came from support chats, social media and phone surveys. Focus on Machine Learning has paid dividends for our customers.

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Analytics Survey e-support Analysis 67

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

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Social Media Metrics Measurement Multi-Channel 98