Storyminers

SEPTEMBER 8, 2020

What a speaker’s kit should contain and how to organize one. A Speaker’s Kit is a multi-page summary for meeting planners and event owners that gives them a quick overview of what an individual can do for them (and their event). At a minimum, a speaker kit should contain: Name. Contact Info. Bio + Backstory.

Leadership 182

Leadership Video Meeting How To 182

AWS Machine Learning

FEBRUARY 20, 2024

Typical localization workflows require manual speaker diarization, wherein an audio stream is segmented based on the identity of the speaker. This process is called speaker diarization. Additionally, it introduces speaker diarization, not present in the original Whisper model.

Technology 97

Technology Video Entertainment System 97

Storyminers

JULY 7, 2020

Describe the day-in-the-life of a professional speaker. A professional speaker doesn’t just speak, they run a business. Most days, you do a little bit of all those things in some of the unexpected which always seems to appear. What your secret to your success as a professional speaker? Take care of your clients.

Retail 223

Retail Resources Banking Trends 223

TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. He is a popular speaker in the space, having given about 1000 keynote speeches in more than 40 countries! Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

APRIL 16, 2024

He should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did his job well.’” As I reflected on Laura and her amazing attitude, I considered some of the other employees I’ve seen doing similar jobs in airports, hotels, and other types of businesses. Don’t be ordinary.

Hotels 142

Hotels Customer Service Training Customer Service Training 142

Retently

MARCH 11, 2024

The scales can help gauge the overall success of the event, attendee satisfaction with specific sessions or speakers, and the effectiveness of the event organization. Did it provide attendees with all the necessary information? How knowledgeable did you find the speakers at the event?”

Survey 119

Survey Analysis Feedback Effort Score 119

Storyminers

JULY 2, 2020

. ———————————————————————— We sat down with some professional speakers and asked them about the challenges and keys to success in their profession. Often, they run every part of their business.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

Customer Bliss

APRIL 23, 2021

Throughout my 35 years as a customer experience expert and speaker, I’ve seen that it’s vital to learn from others in the community. Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. Bell tells us why truth is vital to trust.

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

Blake Morgan

FEBRUARY 22, 2023

Do you need a speaker for your next event, conference, or meeting? Look no further than a customer experience keynote speaker like Blake Morgan to share a motivating and engaging message about how and why to make customers central to every business decision. Here are three reasons to hire a customer experience keynote speaker.

Customer Experience 105

Customer Experience Customer Centricity Case Study Contact Center 105

CSM Magazine

FEBRUARY 12, 2024

Utilize this theme across all promotional materials to create a cohesive narrative. Engage with High-Quality Content and Speakers Content is the heart of your corporate event. Enlist speakers who are leaders in their field to add credibility and draw crowds. In the digital age, a strong online presence is vital.

Industry 95

Industry Tips Entertainment Transportation 95

AWS Machine Learning

APRIL 18, 2024

And after the call is over, you usually want to capture a summary for your records, or to send to the participants, with a list of all the action items, owners, and due dates. All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). For all other parameters, use the default values.

Knowledge Base 95

Knowledge Base Meeting Resources Analytics 95

Beyond Philosophy

DECEMBER 22, 2023

” and that’s all it takes for AI to swiftly provide the desired information. Second, AI will promptly authenticate the speaker and retrieve the requested information, cross-referencing it against various data points and platforms in under a second. In this scenario, Mead highlights two crucial aspects. Check it out here.

Consulting 88

Consulting Financial Survey Customer Experience 88

BirdEye

SEPTEMBER 1, 2023

During their fireside chat, Bellare and Ghatikar will discuss how AI is shaping businesses of all sizes and answer questions like: How does Google think about or customize experiences for local businesses using AI? He is a Hall of Fame keynote speaker, tequila educator, and business powerhouse. Secure your seat for Birdeye View here.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

Storyminers

JULY 20, 2020

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. Mike Wittenstein – Virtual Speaker, Coach, Consultant, and Founder of Storyminers. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 179

Customer Experience Consulting Customers Brands 179

ShepHyken

MARCH 12, 2024

Find ways to instill the personality into all of these interactions. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. These interactions include advertising, websites, people-to-people, and more.

Advertising 148

Advertising Customer Service Training Interaction Customer Experience 148

ShepHyken

MARCH 11, 2024

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Brands must create memorable and emotionally resonant experiences for their customers.

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

ShepHyken

SEPTEMBER 26, 2018

All things being equal, if your company is easier to do business with, and the customer knows it, you can win. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. The point is this. For information, contact 314-692-2200 or www.hyken.com.

How To 623

How To Automotive Competitive Advantage Customer Service Training 623

ShepHyken

DECEMBER 12, 2023

Every interaction the customer has with us, from learning about our company, our marketing messages, the sales experience and then anything after the sale, is all part of the customer experience. I’m often asked to be the keynote speaker at sales meetings.

Sales 90

Sales Customer Experience Tips Customer Service Training 90

ShepHyken

FEBRUARY 13, 2024

All customers should be treated equally, with respect and dignity. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s about how businesses make us feel.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

ShepHyken

JULY 21, 2021

The short version of this story is that I was the closing keynote speaker. I accepted the challenge and as we got closer to the time, I realized that the speakers ahead of me were going long. After all, I still had about a minute left. The client said, “You have to end on time, no matter what time you start.”

Customer Service 174

Customer Service Customer Service Training Customers Video 174

Bill Quiseng

NOVEMBER 23, 2023

When I retired, I was planning to be a customer CARE speaker and then everything went south. I appreciate you all. So I want to take this opportunity to express my appreciation and gratitude for the many who helped me as I recover. Some of you may know that I suffered a stroke in April 2021. I have slurred speech and a dead right side.

Customer Care 88

Customer Care Customers Customer Service 88

ShepHyken

SEPTEMBER 14, 2021

Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. ” “A happy, satisfied, and transformed customer is all you need to generate the next customer.” bestselling author, award-winning keynote speaker, and your host of? The Ultimate Marketing Engine.

Consulting 151

Consulting Customer Journeys Marketing Training 151

Michel Falcon Experience

APRIL 20, 2023

Speaker 1: Hey team, welcome to another episode of Brasa Masterclass. I will tell you, after I was thinking of your career and all the responsibilities you have, I was like, “I have it easy. I don’t sleep a lot, which I don’t recommend, but I think it’s like- Speaker 1: How many hours would you say, on average?

Management 78

Management How To Multi-Channel Meeting 78

Blake Morgan

AUGUST 4, 2023

When looking for a keynote speaker for a conference, retreat, or presentation, most companies go through a speakers bureau. Instead of finding someone on their own, speakers bureaus connect companies and individuals with a huge variety of professional speakers, from authors to athletes and thought leaders.

Customer Experience 52

Customer Experience Competitive Advantage Customer Centricity Case Study 52

ShepHyken

AUGUST 31, 2021

Shep Hyken interviews Dan Gingiss, an international keynote speaker, coach, and author of The Experience Maker. Top Takeaways: An Experience Maker is that person in an organization that wears the customer hat at all times. All marketers want the elusive goal of word-of-mouth marketing. Think about the customer in every decision.”

Social Media 140

Social Media Video Leadership Brands 140

ShepHyken

FEBRUARY 20, 2024

While all three of these customer service and CX metrics can formally be measured, most likely, you’re not the one doing the measuring. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. This is my Loyalty Question , a concept I’ve shared many times over the years.

Metrics 150

Metrics Customer Service Measurement Customer Service Training 150

Blake Morgan

JANUARY 20, 2022

With an entrepreneurial background, Adam has seen firsthand the impact of CX on companies of all sizes. A former teacher and economist, Adrian is now a consultant, author and speaker. She shares thoughts and insights on improving all aspects of the customer journey. . Adrian Swinscoe . Annette Franz . Bill Quiseng .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

DECEMBER 11, 2023

For example, offering knowledge and content for free or demonstrating appreciation for customers at all stages of their journey creates loyalty and long-term relationships. Quotes: “It all starts with leadership. ” About: Steven Van Belleghem is a customer experience thought leader and keynote speaker.

Customer Centricity 82

Customer Centricity Culture Tips Loyalty Programs 82

CSM Magazine

JANUARY 17, 2024

More than ever before, language barriers have been broken down and non-native speakers can now participate in global content: cool movies and TV shows on Netflix, educational stuff on YouTube, business talk translations on Zoom, etc. You must be able to keep up with speakers coming and going. Translating jokes. Interviews.

Video 52

Video Culture Connections Technology 52

Beyond Philosophy

DECEMBER 2, 2023

I often say, “None of us are as clever as all of us.” It isn’t magic; it can’t solve all our problems. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience. We have been here before, too.

Customer Experience 143

Customer Experience Video Consulting System 143

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. Typically, post-event surveys ask about the event’s location, speakers, presentations, catering options, and more. How would you rate the speakers?

Survey 100

Survey Feedback Conference Net Promoter Score 100

ShepHyken

DECEMBER 26, 2023

Many, if not all, will apply to you and your business. They might not even know there is a problem at all, and the fact that you were proactive builds confidence and trust. Be more transparent – Don’t hide important information in “fine print.” And for everything else, too! With that, here are 10 ideas.

Customer Service 155

Customer Service Tips Guidelines Policies 155

Kustomer

NOVEMBER 9, 2023

In this blog post, we’ll delve into the reasons behind our decision to host this groundbreaking event, introduce you to some of the remarkable speakers who will be sharing their insights, and provide you with a sneak peek into what you can expect on December 12th. Customers today expect more than ever before.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

ShepHyken

SEPTEMBER 12, 2023

Without hesitation, our server, who was dressed neatly in black slacks, a dress shirt and a tie, ran outside in the pouring rain and moved the umbrella and all the tables and chairs into a covered area of the patio. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 143

Customer Service Training Customer Service Training Customer Experience 143

ShepHyken

APRIL 22, 2024

This short article by our friends at NICE shares four simple tips – and at least one, if not all four, are important. My Comment: With all the talk about AI, it’s refreshing that a major brand like Aflac is featured in an article where the first tip is “Don’t over-digitize.” It’s time to start driving better customer experiences today.

Customer Service 78

Customer Service Self Service Tips Contact Center 78

ShepHyken

OCTOBER 16, 2023

Top Takeaways: Building a solid customer experience foundation is essential for all businesses, regardless of their industry or target audience. Andrew shares the four key steps to deliver experiences that lead to customer satisfaction, repeat business, and retention. Get your CX house in order.

Customer Experience 87

Customer Experience B2C Government B2B 87

ShepHyken

JANUARY 16, 2024

I addressed spending time on the front line in my first book, Moments of Magic when I covered the All Aboard program in which executives spent one day each quarter with a salesperson visiting customers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 140

Customer Service Customer Centricity Customer Service Training Survey 140