CX Accelerator

JANUARY 14, 2024

We have big time news for CX Accelerator! Learn more about our board and join using the link below. link] We strongly believe that there is something special about Customer Experience work and the people who do it. A HUGE piece in this puzzle is the creation of our Board of Directors. We'd be honored to have you!

Customer Experience 182

Customer Experience Company Customers 182

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them.

Trends 82

Trends Metrics Training Interaction 82

Experience Investigators by 360Connext

DECEMBER 20, 2023

Let’s talk about goals! We’re curious about other things, too, like how do YOU know you’re doing a good job? We’re curious about other things, too, like how do YOU know you’re doing a good job? But the good news is our quick little survey is just 3 questions! We’ve seen a lot of them this year. Small ones.

Survey 143

Survey Resources Measurement Customer Experience 143

Forrester's Customer Insights

MAY 4, 2020

In my new report, “The State Of Application Security, 2020,” some of the trends are. kind of discouraging. Applications remain the most popular attack vector, open source continues to infect everything, and too many industries are not investing in the application security controls they need.

Trends 35

Trends Report Industry Management 35

Myra Golden

AUGUST 16, 2016

My family arranged a meeting with my dad’s surgeon where the entire family could ask questions about the surgery. I noticed how calm we were as we took in the bad news the doctor was delivering. There’s a lot customer service professionals can learn from doctors when it comes to delivering bad news. Attitude of the News-Giver.

Customer Service Representative 40

Customer Service Representative Customer Service Tips Video 40

Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! Check out Product news page to stay up to date with Lumoa! Loving all of these new features?

Trends 208

Trends Data Feedback Customers 208

InMoment XI

DECEMBER 3, 2021

Whether it’s how quickly news travels via social media or how to have conversations with marginalised communities, the sheer myriad of variables for brands to consider can seem overwhelming. This holistic approach to conversation will help your inclusion efforts as much as being gracious about mistakes.

Brands 493

Brands Social Media Travel Groups 493

C3Centricity

JANUARY 16, 2024

Everyone is talking about the importance of customer centricity. At least if they are thinking about the traditional CX model. As we start a new year, I am celebrating the official launch of the New CX Model Quantum Customer Centricity™ (QC²) … Beyond CX. The World Has Changed. Let me explain. They’re wrong!

Customer Centricity 226

Customer Centricity Customer Experience Customer Journeys Touchpoint 226

InMoment XI

SEPTEMBER 22, 2022

However, while these problems frequently pop up in survey design, the good news for brands that encounter them is that survey length and invitation design are fairly addressable challenges. You can then apply those insights to your survey design and see a bump in response rates. Good luck!

Survey 493

Survey How To Social Media Trends 493

Brandwatch CX

MAY 15, 2020

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Consumers 86

Consumers 86

AWS Machine Learning

MARCH 28, 2024

For example, the training data used for BloombergGPT is 51% domain-specific documents, including financial news, filings, and other financial materials. To develop financial LLMs, you can use two important data sources: News CommonCrawl and SEC filings. News CommonCrawl is a dataset released by CommonCrawl in 2016.

Financial 98

Financial Training Metrics Analysis 98

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. Read more about creating a survey , and then enabling a popup campaign , in our knowledge base. Hey everyone! Thanks for reading!

Knowledge Base 208

Knowledge Base Touchpoint Survey Feedback 208

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! This release is about what we translate those feedbacks into ???? New Case Study with one of our customers – Parques Reunidos! The post Product News – July 2022 appeared first on Lumoa. Thanks for reading!

Case Study 208

Case Study Hotels Knowledge Base Study 208

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

Competitive Advantage 208

Competitive Advantage Data Survey Feedback 208

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Let’s say a mobile app receives positive sentiment regarding its user-friendly interface but negative comments about slow loading times. AI can flag these issues , clearly defining where the focus should be.

Analysis 208

Analysis Social Media Trends Feedback 208

ShepHyken

FEBRUARY 6, 2024

We were talking about how to turn Moments of Misery™ into Moments of Magic ™. Everyone was on the plane, and the flight was about to leave the gate when one of the passengers spotted a scorpion that quickly disappeared. I don’t know about you, but I might be a little concerned about getting bitten by a scorpion.

Communication 88

Communication Airlines Customer Service Training Leadership 88

ShepHyken

OCTOBER 3, 2023

Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man arrested for pointing an AK-47 at an employee at a pizza shop in Knoxville, Tennessee. The short version of the story is this. It is this: The customer is NOT always right. …

Customer Service Training 150

Customer Service Training Training Customers Customer Service 150

Clarivate

MARCH 20, 2024

research shared at the second Research Professional News Live summit. Jessica Corner, Executive Chair of Research England, cautioned about potential contractions in research funding due to financial pressures exacerbated by declining international student enrolments. Discover pivotal insights shaping the landscape of U.K.

Government 64

Government Financial Policies Social Media 64

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. That’s all folks! Thanks for reading!

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Bill Quiseng

NOVEMBER 6, 2021

The good news is that your satisfied customers didn’t complain. But the bad news is that your customers also didn’t rave about you to others. And the very bad news is that some customers don’t come back as they seek alternatives that they think will be as good as you but might be less expensive. They have to be happy.

Customers 174

Customers Meeting Interaction Customer Service 174

Steve DiGioia

JULY 6, 2020

Or how about the computer rooms that were kept at 55 degrees with miles of cabling under the built-up floor? Remember when the TV news was actual news and not opinion? Oh, you forgot about beepers. Everyone “had” to have the latest pair and would show-off their stylish back pockets to everyone.

Fashion 275

Fashion 275

Win the Customer

MARCH 22, 2021

So much is written about information being in “the cloud” that most people are sick of hearing about it. However, the reason that it’s talked about so much is because services that are delivered via the cloud allow businesses flexibility that was not previously available. Cloud Driven Storage Devices.

Technology 188

Technology Software Banking System 188

Beyond Philosophy

APRIL 19, 2024

“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience.

Customer Engagement 89

Customer Engagement Engagement How To Video 89

Brandwatch CX

MAY 15, 2020

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Consumers 52

Consumers 52

Strativity

JULY 18, 2014

. . July 2014 News . . Learn more about accelerating cultural transformation, here. WHAT’S NEW. . Our newest Strativity blog explores what world-class athletes can teach us about aspiring to be number one in your customers’ eyes. What Taylor Swift Doesn’t Know She Knows about Customer Experience.

CEM 40

CEM Customer Experience Conference Employee Engagement 40

Alida

APRIL 7, 2022

That’s excellent news for companies like yours, because it means there’s always more to learn about your customers—and more ways to encourage them to engage with your brand. Let’s face it: Data is the beating heart of the modern world.

Data 130

Data Meeting Customers Brands 130

Kerry Bodine

JANUARY 30, 2021

That’s why after-the-fact news that a trusted contact has been reassigned or left the organization often results in a range of customer emotions: Annoyance if it happens often or the customer now has to call or email a generic help line. Anxiety about building a new relationship from scratch.

B2B 227

B2B Company Customer Experience Healthcare 227

Blueshift

AUGUST 31, 2022

About three in 10 adults under age 30 say they are dependent on their smartphones, while 44% of 18-49 year olds go online almost constantly. . Fully 85% of American adults own at least one smartphone, according to Pew Research.

Consumers 98

Consumers Marketing Engagement Customers 98

ShepHyken

MARCH 10, 2024

I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too. If they want to continue to succeed, it’s key that they make their customers feel valued and that they truly care about them and their experience with the brand.

Self Service 76

Self Service Customer Service Airlines Touchpoint 76

Bold360

NOVEMBER 6, 2018

Comparing customer acquisition to dating isn’t a huge leap – you bring someone in with attractive offers and witty repertoire, but are you thinking about how you keep them? Back to square one: finding someone new and going through the process from the beginning. But there is good news. Now you’ve got to start all over again.

B2C 209

B2C Customer Retention ROI Customer Journeys 209

BirdEye

JUNE 14, 2022

During a recent webinar, we sat down with SEO expert Steve Wiideman to talk about five new changes to Google’s algorithm and how they can directly impact your business. New map and local interface in search. With Pointy, you’ll have more data to share about your business on your listing. New GBP attributes.

Strategy 98

Strategy Hotels Advertising Industry 98

Beyond Philosophy

MARCH 14, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Other reasons we find ourselves in this situation aren’t about being polite, particularly at work. That’s the bad news. Listen to the podcast: Have you ever heard of the Abilene Paradox?

Leadership 78

Leadership Conference Groups eBook 78

ShepHyken

JANUARY 5, 2022

We’ve been following the news reports on the severe tornadoes that impacted your area and wanted to reach out. We are keeping our eyes on the news and keeping you, your pups, and your community in our thoughts. The message from BarkBox wasn’t about making a sale. It was about showing care.

Customer Experience 173

Customer Experience How To Touchpoint Communication 173

ShepHyken

MAY 30, 2023

He found a major friction point for new patients trying to make appointments was the initial phone call, when they often experienced longer than usual hold times.   Good news for Dr. Green! About a year ago, Slutsky became the COO/CMO of the business and put his creative talent to work. But many like to listen to the music.

Wait Times 152

Wait Times Customer Service Training Customer Service Customer Experience 152

Beyond Philosophy

JUNE 12, 2021

These things are part of three news stories that can provide insight into improving your Customer Experience. We see news headlines all the time about different types of vicarious learning opportunities, both good and bad. Click here to learn more about Professor Ryan Hamilton of Emory University.

Customer Experience 104

Customer Experience Consulting Financial Customers 104

kommunicate

DECEMBER 7, 2022

Last Updated on December 7, 2022 These days we talk extensively about mental health and its lasting impact on the quality of life. The good news is, as with anything, technology is increasingly playing a critical role in delivering [.]. The truth is as many as 56% of Americans fail to receive proper mental health care.

Chatbots 97

Chatbots Technology Customers 97

Myra Golden

APRIL 6, 2023

Breaking bad news is one of the most challenging aspects of customer service. However, as a contact center representative, it’s your responsibility to deliver this news in a way that’s sensitive, empathetic, and effective. As such, these interactions can shape their perception of the brand as a whole.

Contact Center 52

Contact Center Customer Service Representative Tips Training 52