AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Policies 99

Policies Training Resources Groups 99

TechSee

MARCH 7, 2023

She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills. It’s really about the collaboration of different ideas and innovations coming together”.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Customer Bliss

JANUARY 28, 2021

Today’s guest post is from Donald Hicks , a Silicon Valley tech executive, industry thought leader, consumer experience architect, and operations veteran whom I had the pleasure of interviewing recently. After all, you hired or inherited a team deemed contemptible to execute your decisions and strategies.

Leadership 254

Leadership User Experience Feedback Culture 254

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

Management 83

Management Policies Resources Travel 83

Inbenta

DECEMBER 21, 2023

The White House’s Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence , released on October 30, 2023, signalled a new regulatory regime for the fast-growing field of AI. Are they thinking about AI governance as their product teams innovate?” Do they have a privacy program?

Government 52

Government Guidelines Roadmap Healthcare 52

ClearAction

MARCH 22, 2024

And nowhere is that more evident than in executing on the commitment to becoming customer-centric and making it more than just words.” ” It’s not about control or heroics or individual glory. — It’s about everyone keeping their eye on the ball: customers’ well-being.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

West Monroe

JANUARY 15, 2024

About the episode Explore the essence of digital transformation. Gain insights into the human element of digital transformation, delve into how organizations are aligning their digital visions with practical execution, and learn how companies can effectively navigate this ongoing journey.

Data 52

Data Technology Report Customer Centricity 52

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. This reflects an opportunity to drive better alignment from the top.

Sales 106

Sales Marketing Sports Customer Journeys 106

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

Customer Service 52

Customer Service Company Financial Communication 52

AWS Machine Learning

MARCH 26, 2024

One area that holds significant potential for improvement is accounts payable. On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. The second step (extraction) can be complex. An AWS Cloud9 environment.

Analytics 89

Analytics Financial Multi-Channel Resources 89

ClientSuccess

SEPTEMBER 28, 2020

In the past few years, however, SaaS organizations – including executives, decision makers, and board members – have started to realize that a strong customer success department is critical to the long-term success of an organization. The bottom line: increase account growth and decrease customer churn.

Software 105

Software Customer Success How To NPS 105

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. Value is also a common language across a diverse set of executives influencing a single business decision. The challenge is not just about spending, but ensuring it's spent wisely across the organization. The difference between then and now?

ROI 59

ROI Roadmap Resources Survey 59

BirdEye

APRIL 16, 2024

Whether you’re a blogger, an e-commerce business, or a multi-location business, this guide has something for everyone to fully utilize their Pinterest business accounts and drive meaningful engagement. The Pinterest audience comes to the platform for inspiration rather than to follow any business account. Let’s get started!

Social Media 69

Social Media Strategy How To Infographics 69

AWS Machine Learning

MARCH 1, 2024

In a previous post , we described how Knowledge Bases for Amazon Bedrock manages the end-to-end RAG workflow for you and shared details about some of the recent feature launches. Who are the Executive Officers and Directors for Amazon as of January 24, 2024? The executive officers of Amazon as of 2024 include Andrew R.

Knowledge Base 107

Knowledge Base Chatbots Policies Government 107

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker Studio Lab also supports this feature, enabling you to run notebooks that you develop in SageMaker Studio Lab in your AWS account. In this post, we walk you through the one time prerequisite to connect your Studio Lab environment to an AWS account. Create a SageMaker execution role. Select SageMaker – Execution.

Policies 75

Policies Resources Training Examples 75

Totango

JANUARY 22, 2024

Additionally, our CAB members are buzzing about AI. AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Gainsight

SEPTEMBER 14, 2023

You’ll know your customer health scorecards are an asset when you can confidently respond to the executive inquiry: “What does your customer base look like right now?” Holistically, you should be able to know which customers are at risk, so that your CSMs and executives understand how to engage to get those customers back on track.

Effort Score 52

Effort Score Metrics Trends Measurement 52

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Initial Contact : The agency contacts the debtor to inform them about the debt and their intention to collect.

Omni-Channel 52

Omni-Channel Contact Center Customer Centricity Technology 52

SurveySparrow

MARCH 5, 2024

Through Executive Dashboards! Executive Dashboards serve as visual tools, converting complex data into graphical representations. These visual representations will help business executives make effective decisions with dashboard insights. What is an Executive Dashboard? Explore our executive dashboards now!

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

AWS Machine Learning

MARCH 8, 2023

The workflow steps are as follows: Set up a SageMaker notebook and an AWS Identity and Access Management (IAM) role with appropriate permissions to allow SageMaker to access Amazon Elastic Container Registry (Amazon ECR), Secrets Manager, and other services within your AWS account. Ingest the data in a table in your Snowflake account.

Training 104

Training Data Resources Management 104

ChurnZero

MARCH 14, 2024

Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. A book shift is a strategic maneuver designed to align resources and responsibilities within a customer success team.

Customer Success 52

Customer Success eBook Communication Analysis 52

Gainsight

APRIL 15, 2024

While they may appear similar at first glance, their scope, objectives, and execution strategies differ significantly, each tailored to address specific needs. The Timeline If you’re looking to get into the specifics, here’s our breakdown of how you should plan, execute, and iterate.

Customer Journeys 52

Customer Journeys Analysis Metrics Feedback 52

CSM Magazine

JANUARY 26, 2024

Problem Resolution Customer support helps players resolve different problems, including account inquiries, technical problems, and payment problems. Assistance and Information Players often need information about promotions, game rules, or responsible gaming resources. Customer service offers accurate and speedy assistance.

Groups 52

Groups Customer Service Fashion Communication 52

AWS Machine Learning

JULY 29, 2022

Each onboarded user in Studio has their own dedicated set of resources, such as compute instances, a home directory on an Amazon Elastic File System (Amazon EFS) volume, and a dedicated AWS Identity and Access Management (IAM) execution role. It’s aligned with the AWS recommended practice of using temporary credentials to access AWS accounts.

Management 73

Management Policies Resources Groups 73

ClientSuccess

OCTOBER 25, 2022

In addition to managing the day-to-day health and support of customer accounts, CSMs are tasked with building a strategic vision for customers and reviewing future challenges, wins, and opportunities. . What is a customer account review? Customer account reviews can happen on a quarterly, bi-annual, or even annual basis.

How To 74

How To eBook Tips Resources 74

ClientSuccess

FEBRUARY 8, 2023

The Account Executive (AE) that closed the initial – new logo – sale continues to collaborate with the CSM throughout the relationship and owns any expansion opportunities and the renewal. I’ve seen several titles associated with this role – Account Manager (AM), Renewals Specialist, Customer Account Executive, Client Executive, etc.

Customer Success 71

Customer Success Sales eBook Resources 71

Circular Edge

JULY 29, 2022

Learn about the 5 triggers that indicate QuickBooks is failing your business and how moving to a single, integrated cloud-based system is a better solution. QuickBooks is the best fit for many businesses on day one, but is it the right choice to enable rapidly growing businesses to sustain and accelerate growth? Download this white paper.

Company 52

Company Apparel Ecommerce Telecommunications 52

Brandwatch CX

JULY 6, 2022

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. Some may wish to track the tweets about their brand or competition, some will want to engage with leads or clients, and others may wish to track the success of their campaigns, among tons of other options.

Analytics 139

Analytics Tools Analysis Travel 139

ClientSuccess

OCTOBER 5, 2020

When a new customer first comes onboard with an organization, the CSM will map out the customer lifecycle journey that highlights areas of growth potential within an account. Customer ROI goes beyond the monetary value of an account. Increasing ROI with better customer relationship management.

Customer Relationship Management 80

Customer Relationship Management ROI Customer relationships Management 80

AWS Machine Learning

OCTOBER 30, 2023

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. You’re redirected to the IAM console.

Policies 124

Policies Groups Resources Connections 124

Waypoint Group

MAY 24, 2022

Our first in this series about Marketing’s need to rise to the “subscription economy challenge” focused on creating shareholder value through a focus on NRR. Which would you rather show on your resume: (a) “Executed demand gen campaigns to increase sales-ready leads by 23%” OR. (b) Which accounts are likely to churn?

Resources 52

Resources Sales Course Customer Success 52

Gainsight

DECEMBER 16, 2021

I don’t care about that Einstein quote. Thankfully, this blog post is not about wading into that hornet’s nest of an argument! Model #2: Separate existing business Sales Rep (“Account Manager” or sometimes colorfully described as a “farmer”) owns renewals and up-sell/cross-sell and partners with CSM for adoption and value.

Chief Customer Officer 72

Chief Customer Officer Customer Success Sales Conference 72

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. A good cadence for an impactful EBR depends highly on the account ratio per CSM. Also, don’t walk into an EBR not knowing how the customer feels about your partnership. .

ROI 52

ROI Comparison Leadership Survey 52

Circular Edge

FEBRUARY 28, 2024

Successfully executing a large-scale ERP implementation under agile methodology, a notable accomplishment for Middle East customers accustomed to waterfall planning. A team of over 10 people dedicated 14,000 hours, achieving the largest-ever project executed by CE in the region. Several system improvements, 3rd party interfaces, 9.1

Banking 40

Banking Report System Industry 40

Totango

APRIL 6, 2023

VBRs provide account-specific data with real-time metrics that increase customer engagement and retention. About 70 to 80% of Totango’s customers rely on the Outlook email client as their primary email system, and this integration is a plug-in available directly from Totango.

Innovation 85

Innovation Video CRM Customer Success 85

ClientSuccess

MARCH 2, 2021

This is especially true for Account Executives and Customer Success Managers – two roles that work extremely close with customers (and each other) and tend to be rolled into one when thinking about customer account management . eBook: Customer Success as a Culture: Sales Leaders Edition.

Customer Success 62

Customer Success Management eBook Metrics 62