TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Clarivate

JUNE 29, 2022

Technology and globalization are making the world feel both smaller and more complicated. New brands in 2022 have been created during a time of unprecedented complexity and change and our latest report, Top 100 New Brands 2022 , tells their story. New innovative brands and technology. About the author.

Brands 98

Brands Automotive Trends Innovation 98

West Monroe

OCTOBER 19, 2023

To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.”

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

JUNE 6, 2023

As long as technology continues its creep into every facet of our daily lives, customer expectations for organizations’ products, services, and experiences will continue to evolve. That’s why innovation is so critical. But the innovation landscape is changing fast—and not in linear fashion. The Dow Jones U.S.

Innovation 52

Innovation e-support Banking Retail 52

Gainsight

SEPTEMBER 22, 2022

That is exactly what is happening with Gainsight’s Pulse 2022. Over the years, we’ve been inspired by the unique strategies customer success professionals have presented to Pulse attendees and the way they’ve expanded CS beyond SaaS and into other industries. . One of those industries is the healthcare industry.

Healthcare 52

Healthcare Customer Success Strategy Government 52

Merkle

FEBRUARY 1, 2022

PSFK Founder & President Piers Fawkes was joined by Val Vacante, Strategy and Product Innovation Director at Merkle, for a session during Retail Innovation Week 2022 in January to spotlight how Merkle approaches technology innovation for retailers.

Retail 52

Retail Innovation Technology Strategy 52

eGain Blogs

NOVEMBER 7, 2022

About KMWorld 2022. eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. 09 November 2022 | 09:45 am—10:00 am ET. Stay tuned. Important links.

Conference 52

Conference Self Service Contact Center Government 52

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization.

Retail 78

Retail Engagement Strategy Customer Experience 78

Clarivate

JUNE 9, 2022

Continuing the celebration of World IP Day 2022, Aman Gata-Aura, Strategy Manager at Clarivate , shares her thoughts on how sustainability and quality education are key for supporting young people and the future of intellectual property. According to the World Intellectual Property Organization (WIPO), there are around 1.8

Innovation 98

Innovation Automotive Resources Tools 98

Clarivate

AUGUST 2, 2023

Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. These are also the companies and institutions on the cusp of entering the Top 100 Global Innovators list from Clarivate. We also see diversification.

Innovation 52

Innovation Report Automotive Trends 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Data Groups 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Groups Strategy 52

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Who will be this year’s keynote speakers?

Entertainment 105

Entertainment Conference Innovation Fashion 105

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). and we added more questions for deeper insights into the specifics of CS team structure, budgets, technologies, and priorities. Customer Success has always benefited from innovation and new ways of thinking.

Study 98

Study Leadership Customer Success Industry 98

CustomerSuccessBox

APRIL 18, 2022

That is due to the changes instilled by the technological revolutions in the industry. So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Think 2022, IBM.

Conference 52

Conference Case Study Innovation Industry 52

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Think Customers

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. In 2022 great EX is a priority. Put employee needs on top.

Contact Center 52

Contact Center Strategy Self Service Training 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Adi Janowitz, Chief Customer Officer, Hibob.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

West Monroe

APRIL 19, 2022

Instead, when evaluating decarbonization strategies, utilities and regulators must adopt a balanced, blended approach that leverages new innovations and technological advances—and evolves over time. And as costs of clean energy technologies decline, job growth in the sector continues to grow. Throughout the U.S.,

Innovation 52

Innovation Strategy Transportation Policies 52

Clarivate

JULY 5, 2022

We cover it here, the third blog in our series about the IP Forum 2022. What better way then, to kick off our recent IP Forum 2022, “Exploring New Frontiers in IP”, by shining a spotlight on the role of the IP professional today. IP professionals in 2022. We’ve written about these sessions as part of our IP Forum 2022 series.

Innovation 52

Innovation Technology Groups Connections 52

CustomerSuccessBox

APRIL 12, 2022

The needs of customers are continuously evolving and with that, you as a business should also reshape your strategy to keep up with the trend and maintain the growth of your business. Here we have jotted down the essential strategies to be included in your Customer success checklist for the year 2022. Taking care of KPIs.

Customer Success 52

Customer Success Customer Journeys Net Promoter Score Effort Score 52

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Types of Customer Support Software What Are the Key Technology Components of Customer Service? Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98

Clarivate

JUNE 29, 2022

In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. This, in turn, means that managing and protecting these intangible assets – this knowledge, have become a part of an organization’s strategy. You can watch this session on demand, here.

Innovation 52

Innovation Leadership Strategy Culture 52

West Monroe

DECEMBER 26, 2022

Listen to "Growth at the Intersection of Technology and Humanity" on Spreaker. My journey led me to recognize the critical gap patterns in growth-driven technology startups, prompting me to become an entrepreneur of a startup accelerator five years ago. 12:36 - How do you coach businesses on digital strategy? Group Copy.

Technology 52

Technology Financial Strategy Consulting 52

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. To learn more about the partnership between Material and Acquia, please visit [link]. Learn more at www.materialplus.io.

Technology 52

Technology Marketing ROI Customer Centricity 52

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. Here are 5 key strategies for to improve trust in government through digital communication: 1. You can read the full story here.

Government 203

Government Communication Self Service Chatbots 203

Clarivate

MAY 12, 2022

Attendee favorites included: Building a Better Society Through Brands focused on sustainability ; Innovation and the Future of IP focused on new technologies impacting brands; and The Business of Brands focused on commercialization and the role of brands in business. INTA workshops and panels.

Meeting 52

Meeting Leadership Analysis Innovation 52

West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. The ongoing adoption and implementation of digital technologies should aid the transformation of production and reshape businesses, creating greater efficiency and better relationships between producers, suppliers, and customers. Building digital capabilities can be difficult.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

Think Customers

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. Retail success in 2022. The state of ecommerce.

Ecommerce 52

Ecommerce Retail Self Service Omni-Channel 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. The decision to build, buy, or partner to compete with fintechs and large digital technology companies. The largest banks already claim to be close.

Banking 52

Banking Financial Trends Multi-Channel 52

AWS Machine Learning

DECEMBER 1, 2022

Artificial intelligence (AI) is one of the most transformational technologies of our generation and provides huge opportunities to be a force for good and drive economic growth. AI is also helping industries innovate and overcome more commonplace challenges. About the Author.

Innovation 70

Innovation Consumers Policies Conference 70

Forrester's Customer Insights

OCTOBER 26, 2021

Forrester predicts that in 2022, technology executives will have to solve issues of technical debt, talent shortages, and digital sameness. Learn more in Forrester's 2022 Predictions for technology executives.

Innovation 48

Innovation Technology Strategy Customers 48

Experience Investigators by 360Connext

FEBRUARY 1, 2022

This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. How many have you talked about?

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. If you are looking to understand trends in Customer Communication Management from a cloud-hosted, AnyPrem, or Customer Experience Platform (CXP) perspective, you can access Aspire’s 2022 CCM-CXM Leaderboard. Marissa Feigen.

Customer Journeys 52

Customer Journeys Report Data Omni-Channel 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Clarivate

SEPTEMBER 7, 2023

This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation. This condenses and compares the research and innovation capabilities of the G20 economies* which are renowned for their significant investments in education, research and technology.

Government 116

Government Trends Comparison Innovation 116