ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. CRM , Customer experience. August 25, 2021. 26 August 2021. 25 August 2021. Using video communication technology to reach SDG 9. 24 August 2021. 23 August 2021. How can you measure customer satisfaction? Automotive , Construction , Energy , Insurance , Retail , SMB , Transport.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

ViiBE Blog

AUGUST 9, 2021

ViiBE Blog. August 9, 2021. Using knowledge management tools like ViiBE with your CRM will help customer service interactions go as smoothly and efficiently as possible. . Call centers need a good CRM as well as interoperable tools that facilitate easy customer interactions. 26 August 2021. 25 August 2021.

Call Center 52

Call Center Self Service First Call Resolution Contact Center 52

Comm100

AUGUST 31, 2021

Thankfully, with Comm100’s 2021 Live Chat Benchmark Report, analyzing 66 million live chats that passed through the Comm100 Platform in 2020, we can see: The key live chat benchmarks. In this blog, we’ll be looking at the benchmark data for four of the most important live chat stats, alongside the best practices to hit these benchmarks.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

Forcivity Salesforce

DECEMBER 2, 2021

[Saratoga Springs, NY – Manchester, NH] Forcivity , a leader in business and technology consulting centralized in service, has announced that it has achieved Crest (formerly known as Gold) partner status within the prestigious and competitive Salesforce Partner Program. Forcivity and Jolt Consulting Group merged in March 2021.

Guidelines 98

Guidelines Consulting Customer Satisfaction CRM 98

Kustomer

DECEMBER 29, 2020

While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020. It’s therefore important to consider new, digital-first service options for 2021 and beyond.

Self Service 105

Self Service CRM Consumers Chatbots 105

ViiBE Blog

JULY 15, 2021

ViiBE Blog. July 15, 2021. 26 August 2021. 25 August 2021. Using video communication technology to reach SDG 9. 24 August 2021. 23 August 2021. What is a great call center answer? Call Center , Customer experience. Insurance , Retail , SMB. Kelly Dell. Share this article. Share on facebook.

Call Center 52

Call Center Self Service e-support Insurance 52

Optimove

JANUARY 6, 2022

After all, to do retention properly, and at scales almost as large as a highway billboard, marketers had to wait for the right technology to arrive. (it In a CommerceNext survey of CMOs from mid-2021, “Retention/Loyalty Marketing” was named the area where marketing leaders are looking to increase their investment the most.

Loyalty Programs 98

Loyalty Programs Ecommerce Advertising Loyalty 98

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? What is really valuable about this form of customer support, is that it can be integrated with the company’s CRM system. Henri de Braquilanges 6 September 2021 Call Center How to create empathy in remote customer service?

B2B 52

B2B Chatbots How To e-support 52

Optimove

AUGUST 12, 2021

We are deeply proud to announce that Optimove has been recognized as a Leader in “The Forrester Wave : Cross-Channel Campaign Management (Independent Platforms), Q3 2021” (CCCM). This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. Understanding The Wave Report.

Management 98

Management CRM Telecommunications Report 98

ViiBE Blog

JULY 8, 2021

ViiBE Blog. Customer experience , Technology. July 8, 2021. 26 August 2021. 25 August 2021. Using video communication technology to reach SDG 9. 24 August 2021. 23 August 2021. What are the different kinds of top cybersecurity companies? Natalia Barszcz. Share this article. Share on facebook.

Company 52

Company Government Self Service Transportation 52

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Therefore, CRM specialists have to be empowered with tools that would provide rapid solutions and increase customer satisfaction. No download, installations, or plugins are required thanks to WebRTC technology. What is co-browsing?

e-support 52

e-support CRM ROI First Call Resolution 52

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. In 2021, customer feedback provider InMoment acquired Wootric, an app for conducting NPS surveys inside web apps.

NPS 103

NPS Software Net Promoter Score Multi-Channel 103

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. August 17, 2021. 26 August 2021. 25 August 2021. Using video communication technology to reach SDG 9. 24 August 2021. 23 August 2021. What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Forcivity Salesforce

JANUARY 18, 2022

Customer experience strategy in 2021 was no different. For most, 2021 was another year of ups and downs. Considering the increase in technology usage, and the decrease in in-store or in-office customer service experience, omnichannel experiences became more relevant than ever. The more things change, the more they stay the same.

Omni-Channel 59

Omni-Channel Trends Customer Experience Social Media 59

Oracle

NOVEMBER 9, 2020

We ‘re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Selling becomes fundamentally easier when your marketing and sales technologies are integrated, instead of functioning as stand-alone instances.

Competitive Advantage 76

Competitive Advantage Innovation Multi-Channel Banking 76

Optimove

AUGUST 4, 2021

(and this is where we say that, actually, scaling segmentation isn’t such a headache, if you got the right technology, ahem ahem). To learn more about how it impacts your business’ bottom line, click here to see how Optimove clients can reach 33% in CRM revenue contribution. appeared first on Optimove.

Groups 98

Groups CRM Ecommerce Comparison 98

Optimove

MAY 20, 2021

.” Overall, the results mean that Optimove’s offering is ideal for brands in retail, gaming, travel, financial services, and media seeking to scale their CRM marketing and maximize customer lifetime value. Next-Gen Technology Roadmap. In-Depth: Critical Capability Use Cases. In-Depth: Optimove’s Strengths.

Marketing 52

Marketing Customer Journeys Analytics Measurement 52

Optimove

JANUARY 6, 2022

After all, to do retention properly, and at scales almost as large as a highway billboard, marketers had to wait for the right technology to arrive. (it In a CommerceNext survey of CMOs from mid-2021, “Retention/Loyalty Marketing” was named the area where marketing leaders are looking to increase their investment the most.

Loyalty Programs 40

Loyalty Programs Ecommerce Advertising Loyalty 40

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. His blogs, podcasts, and speeches mark the frontline of Customer Success. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Upstream Works

FEBRUARY 10, 2021

As 2021 unfolds, the stakes have never been higher for contact center leaders to invest in the right technologies. Many contact centers still struggle with the limitations of legacy technology and premises-based systems, and the disruption from COVID-19 has intensified the urgency to modernize.

Contact Center 78

Contact Center Technology Omni-Channel Effort Score 78

ChurnZero

OCTOBER 15, 2021

“From an investor standpoint, a qualifying metric means I don’t care what the rest of your company looks like, I don’t care how excited I am about your people or your technology, I don’t care if you’re growing 5x, if your NRR is not right, you’re disqualified.” – You Mon Tsang, CEO at ChurnZero. Now, I’m asked all the time.

Customer Success 97

Customer Success Metrics Customers Trends 97

Gainsight

FEBRUARY 23, 2021

Well, we made it to 2021, everyone! You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. The blog post and webinar were more focused on why Net Dollar Retention is so important.

Metrics 64

Metrics Groups ROI Feedback 64

Gainsight

JUNE 2, 2022

As many know, Hubspot is a leading CRM platform. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. B2B CX continues to change as companies adapt to new technologies and expectations. How Has the B2B Customer Experience Evolved?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. McKinsey’s Next in Personalization 2021 Report states, ‘Personalization drives performance and better customer outcomes. So, How Can You Create Personalized Customer Interactions?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Circular Edge

APRIL 23, 2021

Capabilities Whitepaper is available which highlights of all available tools, features & technologies within the 9.2 After hearing the many customer stories involving automation, I was excited to learn more about the tools & technologies that make it all possible. CX Add-Ons : Leads, Quotes, CRM & More.

Resources 52

Resources Self Service Case Study Innovation 52

Oracle

MAY 28, 2021

2021 is a record-setting year for advertisers. The head of performance marketing and CRM at Uber shared early last year that the company turned off two-thirds of its digital ad spend, totaling over $100 million, seeing no change in user acquisition. Read more on that in Sam’s blog post. Examples of ad fraud schemes.

Advertising 52

Advertising Financial Policies Industry 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

ViiBE Blog

AUGUST 2, 2021

ViiBE Blog. What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. August 2, 2021. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization.

CRM 52

CRM Call Center e-support Social Media 52

NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. from 2021 to 2028 to reach USD 12.2 Brad Butler Dialers can also streamline the process of pulling client data out of the CRM. billion by 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

ViiBE Blog

AUGUST 11, 2021

ViiBE Blog. Call Center , CRM , Customer experience. August 11, 2021. 5 essential contact center technologies. Video calling is an essential technology in a contact center, as it is a core differentiator with traditional call centers. A CRM can track who a customer interacted with and their overall satisfaction.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? As organizations expand globally, teams work across different time zones, and the concept of a traditional office undergoes a transformation, businesses must embrace technologies that facilitate seamless collaboration regardless of physical distance.

e-support 52

e-support CRM Interaction Software 52

ShepHyken

MAY 17, 2019

But with some effort, it’s not impossible, especially with the use of digital technology. Customer Relationship Management (CRM) helps businesses to strengthen relationships with customers. Gartner predicts that , by 2021, CRM will be the largest enterprise software in spending revenue.

CRM 110

CRM Comparison Report Loyalty 110

Comm100

APRIL 9, 2021

Many clients now prefer to use this technology rather than visiting a branch, or even calling in. To help you on this journey, this blog reveals the key financial services and banking metrics from our 2021 Live Chat Benchmark Report , alongside top live chat best practices that will help you to gain your clients’ trust and loyalty.

Banking 170

Banking Financial Data Wait Times 170

Totango

JULY 23, 2021

When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. What Technology Does a CS Team Need? Who Makes Up a Customer Success Team?

Customer Success 126

Customer Success Chief Customer Officer How To Sports 126

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. This has accelerated the race to deploy best-in-class technology based on microservices.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

ViiBE Blog

AUGUST 18, 2021

ViiBE Blog. CRM , Customer experience. August 18, 2021. While there are many different ways to build a customer-centric culture, this article will focus on a few key areas like customer expectations and technology. . CRM software follows along each step of the customer journey from pre-sales to after.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52