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The Definition of Predictive Analytics in 2019

CloudCherry

Fortunately, while predicting the future in its entirety is close to impossible, predictive analytics can help businesses like you make smarter, data-driven decisions about where they’re going without any magic powers. This is where predictive analytics, driven by machine learning, can help. Customer Sentiment.

Analytics 221
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The Top 6 CX Articles of 2019

GetFeedback

We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Our list of the top CX articles of 2019 covers all these topics and more. . Our list of the top CX articles of 2019 covers all these topics and more. . March 26, 2019 | David Nour | Inc. Article No. In the Inc.

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The 2019 Social Analytics and Artificial Intelligence Report

NetBase

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Smart social analytics helps brands harness useful data that’s worth acting upon. Social Analytics Powered by Next Generation AI. What Next Gen AI is, as well as its role in social analytics.

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Forrester Report on the State of Customer Analytics 2018

CloudCherry

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

Analytics 256
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The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

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2019 Marketing Predictive Customer Experience

CloudCherry

Predictive Analytics is such a buzzword isn’t it? There are various advantages to using predictive analytics to enhance the customer experience. Predictive analytics is definitely the future of Marketing, the real question is are you preparing yourself to capture the data you’ll need to do it? These techniques offer?decision

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Which are the trends in analytics for 2019?

InnerTrends

The world of analytics took a turn for the best last year, and 2019 looks even more promising. Till then, have a great 2019 and keep in touch! For more articles on analytics, please check out my newsletter. The post Which are the trends in analytics for 2019? Stay tuned! You can subscribe here.

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Top 5 Things to Look For in a Workforce Optimization Solution

Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys

You will also learn: Must-have tools, analytics and functionality that benefit contact centers and/or HR departments. March 27th, 2019 12:30PM PST, 3:30PM EST, 7:30PM GMT Register now for this webinar to learn the top five things to look for in a workforce optimization solution.