Consumer Demands are Changing Faster than Ever. Is your Contact Center Keeping Up?
NICE inContact
AUGUST 16, 2019
Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. The CX Transformation Benchmark year-over-year results among US consumers show a shift toward digital channels for service. These are trends you can’t afford to miss.
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