ShepHyken

SEPTEMBER 15, 2017

The 2017 Warc Toolkit, produced in association with Deloitte Digital, reports that 58% of CMOs around the world predict within the next five years, AI will need to be a necessary part of marketing strategies in order for a brand to succeed. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

Customer Engagement 196

Customer Engagement Engagement Marketing Fashion 196

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . In 2017, credit union employees contributed 302,035 volunteer hours to their communities. Adopt social media as a wider omnichannel strategy.

Chatbots 231

Chatbots Social Media Banking Omni-Channel 231

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Setting up this process for your social media customer support is not trivial, obviously.

Chatbots 76

Chatbots Social Media Healthcare Study 76

Comm100

MAY 31, 2023

Since 2017, postsecondary enrollment in the US has fallen by 9%. This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. Read on Blog The post 5 Marketing Strategies to Increase Enrollment (without blowing the budget) appeared first on Comm100.

Strategy 180

Strategy Marketing Financial Advertising 180

Vonage

SEPTEMBER 8, 2017

Social media has changed the rules of customer service. Social media has changed all of this – not only are customers in control of how and when they get in touch, but they can complain publicly, giving them power and influence as well as control. Social media becoming a distraction. Negative feedback.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. The post Not To Be Missed: The Best Of 2017 appeared first on.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. These are just a handful of the channels that keep your social team busy. This article is going to discuss 3 ways the addition of a private, online customer community can help boost your brand, provide some focus for your social team, and make life easier for your customers.

Social Media 40

Social Media Strategy Conference B2C 40

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. While customer engagement keeps its place as a top priority, in 2017, companies will broaden their focus to include employee engagement, particularly for Millennials.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

ShepHyken

JUNE 29, 2018

Social Media Engagement. It is no secret that social media continues to increase in popularity by the day for customer support. In a 2017 report by Conversocial , it was stated that customer service interaction made via Twitter have increased by 250% in the last two years.

Social Media 82

Social Media Customer Service System Touchpoint 82

Talkdesk

MAY 17, 2016

But, in case you were dragged away by wolves and couldn’t make it, we’ll be live blogging today and posting Opentalk content from now until Opentalk 2017. The post you’re on now is devoted to all things social media. The post LIVE: The Best of Opentalk Social Media appeared first on Talkdesk.

Social Media 40

Social Media Video Customer Experience Customers 40

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. Also, thanks to my social media followers for sharing my work with your followers. I did my part this year to spread interest in analytics to more people.

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Eptica

DECEMBER 20, 2017

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

Trends 48

Trends Competitive Advantage Chatbots Social Media 48

ShepHyken

JUNE 8, 2018

Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. Without skipping a beat, we posted about it on social media. See social media as proactive support. Embrace the new.

Social Media 75

Social Media Video Case Study Customers 75

ShepHyken

MARCH 9, 2018

Gartner also reported that by 2020, 72% of customer interactions will involve an emerging technology such as machine-learning applications, chatbots or mobile messaging, up from 11% in 2017. This type of technology is still very juvenile and even the top tech giants such as Facebook were receiving high failure rates during 2017.

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Also, the smart customers are becoming more inclined towards the online mediums of interactions like live chat, social media or even email. Shep Hyken.

Government 89

Government Technology Trends Social Media 89

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. Also, thanks to my social media followers for sharing my work with your followers. I did my part this year to spread interest in analytics to more people.

Analytics 40

Analytics Data Competitive Advantage Social Media 40

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

Contact Center 136

Contact Center Gamification Management Social Media 136

Thematic

MAY 29, 2023

As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. The Story Behind the Refresh Thematic was originally founded by Dr. Alyona Medelyan and Nathan Holmberg in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand.

Feedback 62

Feedback Brands Social Media Analytics 62

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Nothing personal.

Social Media 66

Social Media Ecommerce Guidelines Customer Service 66

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The post Guest Blog: Don’t Waste My Precious Time appeared first on Shep Hyken. Shep Hyken.

Self Service 80

Self Service Omni-Channel Social Media Retail 80

Enalyzer

DECEMBER 19, 2017

To go out with a bang, we’ve brought you a roundup of features we released in 2017 that you may have missed. Not only can you create customized messages to thank your respondents for taking the time to complete your survey but you can also redirect them to any URL, this could be your website, blog or another survey. You know what else?

Social Media 62

Social Media Survey Report Software 62

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. How to overcome those challenges?

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

NICE inContact

OCTOBER 28, 2016

Below, we outline the top 5 customer experience trends and how we are addressing them as we move into 2017. Chat, SMS, and Social Media are Maturing. Almost 10% of CSRs are now using Social Media for customer service. Voice is Still Critical to Customer Service.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

Alida

DECEMBER 15, 2016

In this blog post, we look at five ways to use customer feedback to inform cohesive, strategic and integrated content marketing strategies. For example, if you discover that within your dedicated readers group, there is a growing number of young professionals, your content marketing strategy for 2017 should include new ways to target them.

Feedback 213

Feedback Strategy Marketing Social Media 213

Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. Voice of the Customer Confirmit Blog. If that inspires you (and how can it not?),

Case Study 40

Case Study Social Media Analytics Study 40

ShepHyken

FEBRUARY 6, 2017

Jay Baer’s Top 3 Tips for Acing Customer Service in the Age of Social Media by Matt Hunkler. Forbes) If you follow the best practices in digital marketing or customer service, then there’s a good chance you’ve come across a blog named Convince & Convert and have heard of Jay Baer. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Social Media Loyalty Tips 48

Clarabridge

MAY 4, 2017

Later in the day, Adam Lamb, Guest Experience Manager of The Restaurant Group, led a session about the creative and unexpected ways the Restaurant Group is going above and beyond to delight customers using social media. Don’t worry, we’ll be back next year for more revolutionary CX insights and best practices.

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. Responding to TranBC blog comments.

Customer Care 98

Customer Care Transportation Social Media Government 98

Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. If that inspires you (and how can it not?),

Case Study 40

Case Study Social Media Analytics Study 40

CX Journey

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. Twitter-based customer service increased 250% from 2015 to 2017. Social media Think of your social media presence as an extension of your website.

Communication 137

Communication Brands Social Media Touchpoint 137

Avaya

SEPTEMBER 30, 2016

In fact, according to a new research commissioned by the organisers of IP Expo, 37% of respondents believe that AI will be a main technology focus for businesses in 2017. The post Artificial Intelligence in 2017: the Next Step for Enterprises? appeared first on Avaya Connected Blog.

Self Service 40

Self Service Chatbots Social Media Analysis 40

Provide Support

JANUARY 6, 2020

Your customers may also use social media or an app on smartphone. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2020. The post Best Customer Service Posts and Videos from Provide Support appeared first on Live Chat, Customer Service Blog | Provide Support. Read more.

Video 52

Video Customer Service Social Media Trends 52

Bold360

JANUARY 19, 2017

Businesses are beginning to understand that customer experience is the difference between social media shares and bad publicity, between creating brand ambassadors or handing over the profits to your competition. We love her recent blog on what CX will look like in 2017. Customer service has never been more important.

Customer Experience 40

Customer Experience Self Service Consulting Social Media 40

Clarabridge

MAY 2, 2017

Later in the day, our own CX Social experts Jagrit Malhotra and Kate Zimmerman lead a lively session on the opportunity that social customer service provides for brands to understand and engage the customer. Come back to our blog tomorrow for a recap of Day 2 at C3!

Omni-Channel 40

Omni-Channel Insurance CEM Touchpoint 40

ShepHyken

JANUARY 13, 2017

This week on our Friends on Friday guest blog post my colleague, Bryan Peterson, shares signs that may indicate it’s time to outsource your customer service. Spread the word and share this post on social media. Read Shep’s latest Forbes Article: Ten Customer Service And Customer Experience Trends For 2017.

Customer Service 48

Customer Service Call Center Solutions Call Center Social Media 48

Provide Support

JULY 20, 2017

95% of customers share bad experiences with others, 54% share bad experiences with 5+ people, 45% share negative reviews on social media. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. 66% of customers are most frustrated from interacting with employees who are rude or unfriendly. (.).

Social Media 69

Social Media Customers Interaction Customer Service 69