Bob Hayes

SEPTEMBER 18, 2017

Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Data were collected from January to March 2017. Potential respondents were invited to complete a survey on customer analytics best practices via the researcher’s blog and social media profiles.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Maru/HUB

FEBRUARY 2, 2018

An interesting study conducted by Aspect in 2017 revealed that amongst the 1,000 American consumers surveyed, nearly a third would rather clean a toilet than talk to customer service. When it comes to other channels, the number drops to 35% for social media, 18% for text, 14% for email, 13% for voice, and 11% for in-person support.

Omni-Channel 80

Omni-Channel Consumers Self Service Effort Score 80

ProProfs Chat

JULY 30, 2021

This blog covers every single detail about brand perception. Quality content in the form of in-depth blogs and comprehensive e-book sets you apart in the industry as thought leaders. Some of them rely on powerful social media marketing while others opt for creating powerful content centered around industry specific topics.

Brands 111

Brands Net Promoter Score Social Media e-support 111

SurveySensum

SEPTEMBER 8, 2023

NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2 NPS gives competitive advantage: In the book, The Ultimate Question 2.0 , Fred Reichheld and his team found that companies that have adopted NPS grow twice as fast as their competitors. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Effort Score 52

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? It entices me to imagine what awaits us in 2017 for customer service.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Lumoa

OCTOBER 31, 2018

Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. In my opinion, three things that are essential for CX include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations. Customers want you to know them.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Thematic

DECEMBER 5, 2018

Interestingly, according to a study by Broadway Business , only 32% of respondents are satisfied with their company’s use of analytics to create a competitive advantage. One way many companies are finding a competitive advantage is through customer retention analytics. Reduces cost to acquire customers. Keen to know more?

Customer Retention 96

Customer Retention Analytics Data Strategy 96

ProProfs Chat

DECEMBER 12, 2019

The best way to do this is by reading customer retention statistics, and that’s what we have carefully curated in this blog. Delightful customer experience is a major competitive advantage and is predicted to become the primary brand differentiator, overtaking product and price, for B2B sales by 2020. what customers want, .

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Alida

SEPTEMBER 22, 2016

According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others. RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post]. See you at the 2017 Customer Intelligence Summit! .

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClientSuccess

DECEMBER 18, 2017

For those just joining my blog series CSM from the Trenches , welcome. Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. Company : Marketware.

Leadership 41

Leadership Competitive Advantage Customer Success Loyalty 41