Think Customers

DECEMBER 8, 2014

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Experience Customer Strategy Emerging Trends Employee Engagement Marketing businessdisruption digitaldisruption disruptingbusinessin2015 technologydisruption' 1to1Media.com/weblog.

Innovation 81

Innovation Employee Engagement Trends Customer Engagement 81

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.

Employee Engagement 60

Employee Engagement Engagement Customer Experience Effort Score 60

Beyond Philosophy

MARCH 16, 2015

If you enjoyed this post, you might be interested in the following blogs: Why Publicity Stunts Aren’t Always Great for Customer Experience. Colin is an international author of four bestselling books and an engaging keynote speaker. The post 7 Signs of Decline for the CX Movement in 2015 appeared first on Beyond Philosophy.

CEM 60

CEM CRM Conference Employee Engagement 60

Daniel Group

AUGUST 21, 2020

Time to integrate your CX, CI, and Employee Engagement Programs. How are your CI (Continuous Improvement), Customer Experience (CX), and Employee Engagement (EE) programs stacking up? One of the takeaways of this story is that employee engagement makes all the difference. WELCOME TO SUCCESS STRATEGIES.

Employee Engagement 52

Employee Engagement Engagement Culture Customer Experience 52

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. SXSW 2015 was no exception. Trends are always a big part of SXSW , but each year it comes down to people.

Technology 110

Technology Customer Experience Social Media Trends 110

Wired and Dangerous

AUGUST 20, 2018

The majority (67%) of employees were “not engaged,” while another 18% were “actively disengaged.” ” The 2017 data are largely on par with the 2015 data and reflect little improvement in employee engagement over the past year. Are your employees engaged?

Customer Journeys 70

Customer Journeys Employee Engagement Training Report 70

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . We read blogs, follow influencers, attend networking events, yes. This was my sixth visit to SXSW. It is not dead.

Interaction 110

Interaction Conference Innovation Fashion 110

Beyond Philosophy

DECEMBER 4, 2014

If you enjoyed this post, you might be interested in the following blogs: Why Most Customer Experience Programs Fail. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Putting the Power of Your People to Work for Customer Centricity.

Customer Focused 153

Customer Focused Customer Journeys Customer Centricity Employee Engagement 153

Experience Investigators by 360Connext

DECEMBER 11, 2014

How Developed is Your Customer-Centric Strategy for 2015? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 272

Customer Experience Customer Journeys Leadership Airlines 272

Think Customers

JANUARY 21, 2015

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Strategy Emerging Trends Employee Engagement employeeengagement employeeexperience employeeproductivity employeesatisfaction' However, all hope may not be lost quite yet. 1to1Media.com/weblog.

Employee Engagement 40

Employee Engagement Trends Strategy Engagement 40

Experience Investigators by 360Connext

JANUARY 23, 2015

Social Customer Care: Best Practices for Major Engagement. 30, January 2015. Are you ready to engage with customers on social media? Blog Communications Customer Engagement Customer Experience customer service Featured free webinar linkedin marketing social customer care Social Media webinar'

Customer Care 110

Customer Care Social Media Marketing Conference 110

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking' So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS. Think about where you want to go.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Michelli Experience

AUGUST 31, 2016

For the purpose of this blog let’s just focus on two elements of the Domino’s pizza delivery innovation. The first started in 2015 when Domino’s began testing driverless delivery vehicles (something Domino’s calls DRU – Domino’s Robotic Unit ). All of this disruption is designed to create an enriched customer experience!

Technology 189

Technology Travel Innovation Study 189

Beyond Philosophy

NOVEMBER 10, 2014

If you enjoyed this post, you might be interested in the following blogs: Paying to Line Jump Customer Service is Wrong. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naive to Natural Certification beginning February 2, 2015. 4 Ways to Gain Customers’ Trust in Data Security.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Beyond Philosophy

NOVEMBER 6, 2014

If you enjoyed this post, you might be interested in the following blogs: What We Can Learn from Google’s Empowered Culture. Hiring Customer-Ready Employees. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

NICE inContact

JANUARY 29, 2019

Globally, they moved into that position in 2015. Good communication improves employee engagement, which improves retention. The post 10 Steps to Reduce Call Center Attrition appeared first on NICE inContact Blog. It should move the needle on retention.

Call Center 164

Call Center Contact Center Culture Feedback 164

CX Journey

JUNE 23, 2015

It appeared on their blog on January 22, 2015. Fact: The employee experience drives the customer experience. Not only do the disengaged impact the customer experience, but they also impact the experience of their fellow employees. First and foremost, no one can make an employee engaged.

Engagement 80

Engagement Employee Engagement Airlines Employee Experience 80

Experience Investigators by 360Connext

APRIL 23, 2015

Jon Galloway (@jongalloway) April 12, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Social Media 110

Social Media Travel Rewards Programs Innovation 110

Experience Investigators by 360Connext

JUNE 15, 2015

YWCA Chicago (@YWCAChicago) June 10, 2015. A photo posted by Jeannie Walters (@jeanniewalters) on Jun 10, 2015 at 11:26am PDT. Women, he believes, consider the customer more. Jack Ma @AlibabaGroup “women are key to #success “! BABASmallBiz @AskAmex #HeForShe pic.twitter.com/i47KgTEIwy. Stay lean if you can.

Leadership 110

Leadership Innovation Social Media Consulting 110

Think Customers

JUNE 24, 2015

But, for Mountain American Credit Union (MACU), Bronze winner in the Innovation in Customer Insight category of the 2015 Gartner and 1to1 Media Customer Experience Excellence Awards, collecting both solicited and unsolicited feedback has become central to advancing customer and employee engagement. 1to1Media.com/weblog.

Meeting 40

Meeting Engagement Employee Engagement Innovation 40

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Robert Schmid (@roberteschmid) January 7, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Marketing 110

Marketing Conference Innovation Transportation 110

Michel Falcon Experience

DECEMBER 4, 2019

She is engaged, has her own condo, travels, is fashionable and has an hour and a half to work out a day. After reading this in 2015 I was inspired to do this for employees. I now have an employee muse that describes the type of employees I want to work with. .

Management 78

Management Leadership Culture Fashion 78

Experience Investigators by 360Connext

JANUARY 26, 2015

While many of the readers of this blog (that’s you!) Social Customer Care: Best Practices for Major Engagement. 30, January 2015. Are you ready to engage with customers on social media? Blog Customer Engagement Featured Opinion Customer Experience customer service leadership linkedin' It is regulated.

Industry 110

Industry Customer Experience Social Media Leadership 110

Beyond Philosophy

OCTOBER 28, 2014

If you enjoyed this post, you might be interested in the following blogs: Paying to Line Jump Customer Service is Wrong. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. 4 Ways to Gain Customers’ Trust in Data Security.

Net Promoter Score 120

Net Promoter Score Customer Experience How To CEM 120

Customers That Stick

JANUARY 15, 2015

We look forward to meeting more interesting professionals like them in 2015! Meet Jeannie Walters! – She has been helping companies improve retention, employee engagement, digital experience and social customer care for more than 15 years. Blog faces-customer-experience faces of customer experience'

Meeting 60

Meeting Customer Experience Employee Engagement Contact Center 60

Daniel Group

AUGUST 19, 2020

Approximately 1,500 employees serve its more than 10,000 customers through a 40+ store network. . The company made consistent improvement over the years, but gains were small in the 2015 period (see chart below).?Managers For further reading on empowering employees, read 6 Ways to Encourage Autonomy With Your Employees. ).

Net Promoter Score 59

Net Promoter Score Customer Experience Effort Score NPS 59

Experience Investigators by 360Connext

JULY 24, 2015

Sprout Social (@SproutSocial) July 22, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Net Promoter Score 110

Net Promoter Score Effort Score Metrics Comparison 110

Beyond Philosophy

MARCH 2, 2018

I would have Amazon management consider how employees feel about wearing a wristband that reported back data on their performance. Managing that answer to a positive emotion that contributes to employee engagement and a productive work environment should be Amazon —and any other employers’— prime concern. 15 August 2015.

Government 101

Government Employee Experience Employee Engagement Social Media 101

Experience Investigators by 360Connext

JULY 9, 2015

I wrote back and thanked them for the blog inspiration! A photo posted by Pink Bows & Twinkle Toes (@pinkbowstwinkletoes) on Jul 8, 2015 at 8:51am PDT. We know you’re trying to make it painful to cancel. I was also told I’d be charged for the latest box unless I sent it back. On my dime. I gave up.

Social Media 110

Social Media Consulting Customers Policies 110

Beyond Philosophy

JUNE 12, 2015

Glenn Laverty, CEO of RICOH Canada, had this to say about how he used employee engagement to help facilitate that rise: “We beat that drum almost incessantly in the organization simply because we wanted everybody to understand the impact that they have in the Customer Experience. Reserve your spot today!

Net Promoter Score 60

Net Promoter Score Customer Experience Trends NPS 60

Beyond Philosophy

AUGUST 16, 2017

If a lot of this 80% fall into Employee Saboteurs, that’s not going to do anything great for your Customer Experience. The majority of your employees, however, likely fall into the middle three categories. If you liked this article, you might also enjoy these: Beware of ‘The Complainers!’.

Consulting 140

Consulting Employee Engagement Engagement Communication 140

CX Journey

NOVEMBER 3, 2015

appeared on their blog on May 21, 2015. When we empower employees, does that impact their productivity? Employee empowerment is one of those phrases that often causes people to groan. Is it just another piece of employee lingo or a catch phrase? No, absolutely not.

Employee Experience 80

Employee Experience Employee Engagement Training Loyalty 80

CX Journey

SEPTEMBER 1, 2015

It appeared on their blog on March 19, 2015. Treat employees better than customers." In business, the debate is: who comes first, the customer or the employee? The answer is more obvious than it might seem: it must be the employee, even if it's just slightly more first than customers. Isn't that sacrilegious?

Customer Journeys 80

Customer Journeys Employee Experience Employee Engagement Exercises 80

Customer Bliss

MARCH 30, 2017

Customer engagement: This was about personalizing the experience and not delivering a one-size-fits-all CX to consumers in a time of increasing personalization. Employee engagement: Essentially, a greater involvement by employees in the processes of defining and reimagining different customer touch points.

Customer Experience 100

Customer Experience Banking Net Promoter Score Call Center 100

Strativity

OCTOBER 31, 2014

Visit our new landing pages that offer inspiring and informative content about customer experience, employee engagement, cultural transformation and more! . Coming February 2015 . Date: February 3-4, 2015. No employee likes change, which is the very obstacle to any change management program. February 3-4, 2015.

Customer Journeys 52

Customer Journeys Conference Customer Centricity Employee Engagement 52

Beyond Philosophy

AUGUST 9, 2017

And if the employee that handles the interaction is more engaging and personable, then, what’s there to get your knickers in a twist about? According to the 2015 FDIC National Survey of Unbanked and Underbanked Households , 7% of households in the U.S. Per the CBS New story, at least in the U.S.,

Banking 0

Banking Retail Insurance Loyalty 0

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Let’s move forward with this week’s blog post! Guest blog posts : Have a frontline CSM best practice you’d like to share? Company : 15Five. Join the CSM from the Trenches Community.

eBook 44

eBook Customer Success Leadership Communication 44