Experience Investigators by 360Connext

DECEMBER 31, 2015

The post Our Top 15 Customer Experience Posts of 2015 appeared first on Customer Experience Consulting. In case you’re just hearing about us, or you haven’t subscribed for updates, we’ve put together a heaping handful of our best customer experience posts from the past year […].

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Andrew Maher

JUNE 7, 2015

I’ve been struggling with how, where, when to blog for the last 2 years now and then I see my saddened, hard-worked for blog site. Posted this morning my first post here in over 6 months. That blew me away. I never look at traffic on this site, or for any of my sites or […].

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Help.com

APRIL 1, 2015

This year we’ll be updating this post throughout the day as we stumble across new campaigns for April Fools 2015. The post April Fools’ Day 2015: The Brands That Had You Fooled. appeared first on Help.com Blog. From complete website transformations to promotional videos, we never know what to expect. Google Maps, Pacman.

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Chadwick Martin Bailey

DECEMBER 30, 2015

We run this blog a little differently than other corporate blogs. Before we blast into 2016, we wanted to reflect on our blog this past year by taking a second look at some of our favorite posts: This year, we launched a market research advice column— Dear Dr. Jay. Heidi Hitchen did just that in her blog post this year.

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Storyminers

JANUARY 22, 2015

I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.

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Customer Experience eBook Customer Experience Design Employee Experience 60

Think Customers

DECEMBER 16, 2014

So with this in mind, here''s the number one priority for customer experience leaders in 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. It''s also that period when New Year''s predictions articles accumulate like scraps of wrapping paper on Christmas morning.

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Topdown

JANUARY 23, 2016

In 2015, StackEngine sponsored a survey, conducted by VMblog.com and CloudCow.com on Docker container adoption, traction, challenges and usage. StackEngine summarized their key findings in a nifty infographic they shared on their blog. Full results of the survey are also available to download as well.

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UserIQ

NOVEMBER 18, 2019

Frequency 3 posts / week Since Jan 2015 Blog useriq.com/blog Twitter followers 1.3K ? […] on customer success through a customer-driven mindset. Domain Authority […].

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CX Journey

NOVEMBER 12, 2015

Joining 200 others, I spent Moments of Truth Day 2015 (part of NCSW ) here, thanks to Rant & Rave. It was really good to hear him extol the importance of storytelling in communicating your customer experiences (good, bad, and downright ugly), a previous recommendation on this blog. But it works well.

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Gamification Exercises Airlines Customer Insights 80

Eptica

JANUARY 6, 2016

Date: Wednesday, January 6, 2016 What were the key customer experience topics in 2015? However, before exploring some of these trends in future blog posts, I’d like to take the opportunity to review 2015 – specifically some of the most popular topics covered by the Eptica blog. Published on: January 06, 2016.

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Self Service Customer Experience Social Media Insurance 48

Kayako

DECEMBER 31, 2015

Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. 2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. Now onto the best of 2015! Know of a blog post that should be on this list?

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Self Service Omni-Channel Net Promoter Score Multi-Channel 72

Experience Matters

DECEMBER 18, 2014

I wrote this POST for the Customer Experience Professionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution. Attend the Insight Exchanges ( UK or US ).

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Talkdesk

FEBRUARY 11, 2015

Is your customer-centric team actively working on providing better customer service in 2015 ? Below are the top six customer service trends for 2015 according to Forrester : 1. According to Forrester, emerging customer support channels such as mobile and web self-service and video chat will gain momentum in 2015.

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Kate Nasser

NOVEMBER 23, 2015

This is a test of blog feed into Triberr. From my professional experience to your success, Kate Nasser, The People Skills Coach™ ©2015 Kate Nasser, CAS, Inc. The post Testing Blog Feed – Please Do Not Share appeared first on KateNasser.com. excuse the interruption. Thank you for your understanding. Somerville, NJ.

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Tricia Morris

NOVEMBER 13, 2015

For November and December 2015, U.S. According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. will rise between 6 and 8% this year. billion holiday haul.

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Self Service Customer Service e-support Retail 40

Beyond Philosophy

JANUARY 12, 2015

If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor. The post Philosophies to Improve Your Customer Experience in 2015 appeared first on Beyond Philosophy. Read more about the book and register for the webinar, here. You Will Now.

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Customer Experience eBook CEM Competitive Advantage 60

Think Customers

DECEMBER 27, 2015

As we near the end of 2015, it's time to look back at the year's customer experience successes and failures in the hope that companies don't disregard them and that true learning develops from these mistakes. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

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Experience Investigators by 360Connext

DECEMBER 31, 2014

2015 is locked and loaded, right? We have big plans ourselves in 2015. See you in 2015. B2B Blog Customer Engagement Customer Experience Featured customer service Education leadership linkedin loyalty membership webinars' All set with your shiny new strategies and bold new plans? ” We’ve all been there.

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Entertainment Leadership Social Media B2B 247

Beyond Philosophy

MARCH 16, 2015

If you enjoyed this post, you might be interested in the following blogs: Why Publicity Stunts Aren’t Always Great for Customer Experience. The post 7 Signs of Decline for the CX Movement in 2015 appeared first on Beyond Philosophy. Please click here to learn more. How Emotions Generate $$$$. Are you Inside-0ut or Outside-In?

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CEM CRM Conference Employee Engagement 60

Tricia Morris

SEPTEMBER 15, 2015

A newly-released 2015 U.K. On September 29, 2015, join us for the first view of the results from our Global State of Multichannel Customer Service Report which compares and contrasts customer service expectations and preferences from the U.K., The post INFOGRAPHIC: 2015 U.K. the United States, Brazil and Japan.

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Infographics Customer Service Customer Centricity CRM 40

Tricia Morris

JULY 31, 2015

A newly-released 2015 U.S. The post INFOGRAPHIC: 2015 State of Multichannel Customer Service appeared first on Parature. In addition, customer service channel preferences, expectations and uses are changing. The infographic below highlights some of the key statistics every customer-centric brand and organization will be interested in.

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Infographics Customer Service Customer Centricity CRM 40

Think Customers

JANUARY 3, 2016

As we embark on a new year, we can't forget the dominant trends of 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1 Media covered numerous trends that influenced the customer experience. Let's revisit our top 10 articles based on the number of page views.

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Customer Interactions

OCTOBER 27, 2015

​Omar Akhtar guest blogs on Brian Solis’s blog about unifying your sales, marketing and service departments around the customer experience.

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Survey Sales Marketing Customer Experience 28

Tricia Morris

OCTOBER 1, 2015

The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. The post 2015 Global Customer Service Report: Customer Expectations and Location, Location, Location appeared first on Parature.

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PeopleMetrics

JANUARY 12, 2015

In 2015, we’re improving the look and feel of our Voice of the Customer platform. In this blog post, we’ll cover two key areas: the Dashboard and Real-Time Reports. The upcoming update is based on user feedback, and it’s a major step forward in our ongoing development to improve our user experience (UX).

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NICE inContact

OCTOBER 31, 2019

“Flow is when a person is engaged in a doable task, is able to focus, has a clear goal, receives immediate feedback, moves without worrying, has a sense of control, has suspended the sense of self, and has temporarily lost a sense of time” ( Psychology Today, 2015 ). It might sound abstract, but it’s possible.

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Contact Center Management Call Center Sports 136

Think Customers

SEPTEMBER 20, 2015

Here's my list of the most noteworthy customer experiences from the summer of 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

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Customer Experience Customers Customer Engagement Loyalty 40

Horizon CX

APRIL 6, 2021

I first wrote and published this blog topic back in July of 2015. Below is the revival of my original blog post from 2015. As the voice of the customer, we should choose words and speak in a way that includes and welcomes all identities and experiences and continue to learn and grow toward achieving that goal.

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ShepHyken

AUGUST 12, 2016

This week on our Friends on Friday guest blog post my colleague, Adam Toporek, writes about how important improvisation is in frontline customer service. He is the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick ® blog.

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ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. As of 2015, messaging apps have overtaken social media platforms in monthly active users – and they are only picking up pace.

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Think Customers

DECEMBER 8, 2014

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Disruption in business involves having the ability to sense changes occurring in technology, customer behaviors, and product demands and being able to evolve quickly and implement plans outside the norm for long-term survival.

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Innovation Employee Engagement Trends Customer Engagement 81

Kerry Bodine

JANUARY 11, 2017

Stay tuned to my Twitter feed or our blog for future announcements. You might have seen The 2015 CX Outlook , which is still an excellent and timely read.) We’ll be launching this new eBook next week, so again, keep an eye on my Twitter feed or our blog for the announcement. More workshops! Give us a jingle.

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Customer Journeys eBook Resources Consulting 0

Vonage

FEBRUARY 23, 2017

According to The 2015 Global State of Multichannel Customer Service Report , expectations around customer service are increasing. The 2015 Global State of Multichannel Customer Service Report indicates that customers are more comfortable than ever making purchases without the help of a sales rep. Share your thoughts below.

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Omni-Channel Consumers Self Service Social Media 218

Natalie Petouhof

SEPTEMBER 15, 2015

Tweet As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience” Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one.

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Experience Matters

JANUARY 2, 2015

This new video is the perfect way to start off my blog in 2015. Some years it’s difficult to decide on the content for my first post. But this year it was very easy. ” Written words are great, but I wanted people to fully understand the essence of CX, so I created this video, What is Customer Experience ?

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Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2

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Social Media Video Advertising Marketing 98

Think Customers

OCTOBER 21, 2014

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog. customerengagementstrategies customerloyaltyefforts salesforce'

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