BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. No matter how much information companies provide before the sale, most customers will still need help. The customer is king” is an old saying, yet it has never been more relevant than it is now. “The Now for the good news!

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. Ultimately, it raises customer satisfaction with your brand. You must plan, think creatively, and understand your customers to build your strategy.

Customer Engagement 208

Customer Engagement Engagement Strategy Omni-Channel 208

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

DECEMBER 26, 2023

Every business owner wants to expand and invest in newer markets. But most struggle with the decision as they have no proof that customers will support it. But this can change if your business actively measures brand salience and takes steps to improve it. Table of contents What is brand salience?

Brands 105

Brands Social Media Competitive Advantage Analysis 105

Kayako

JANUARY 17, 2018

When we talk about customer experience, many of us think about support. We think about the touchpoints between customer and business when the customer needs help buying or using a product. These interactions make up part of the customer experience, but not all of it. Rally employees around the customer experience.

Customer Experience 448

Customer Experience Net Promoter Score NPS Touchpoint 448

Lumoa

SEPTEMBER 30, 2022

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Banking 236

Banking Customer Experience Self Service Financial 236

SurveySparrow

APRIL 24, 2024

Imagine you’re the owner of a grocery business which has recently moved into the online space. While things are going well overall, you just got some negative reviews, and these have hurt your ratings on Google Maps. Then you’ve got good reason to consider online reputation management. Sounds familiar?

Management 52

Management Social Media Feedback Brands 52

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Financial 191

Financial Trends Self Service Customer Experience 191

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

ECXO

FEBRUARY 26, 2024

I’m about to introduce some compelling principles of behavioral science that can be used to shape customers’ decisions. Even better, what if you could use this knowledge to guide people toward making choices that benefit both them and your business? BUT WHY YOU SHOULD BE THINKING ABOUT IT?

Sales 115

Sales Customers Social Media Examples 115

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation.

Management 111

Management Social Media Multi-Channel Feedback 111

Thematic

FEBRUARY 19, 2024

Imagine you’ve launched a new online delivery service. Businesses lose approximately $1.6 trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. It's crucial to connect with your users. Initial orders are high.

Customer Experience 62

Customer Experience Net Promoter Score Effort Score NPS 62

Thematic

FEBRUARY 19, 2024

Imagine you’ve launched a new online delivery service. Businesses lose approximately $1.6 trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. It's crucial to connect with your users. Initial orders are high.

Customer Experience 62

Customer Experience Net Promoter Score Effort Score NPS 62

SurveySparrow

MARCH 24, 2024

Simply put, the right combination of sales tools can skyrocket your productivity levels. Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. They range from CRMs and lead generation to analytics and AI helpers.

Tools 52

Tools Sales CRM Social Media 52

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. Reputation management: Why is it important for financial services?

Financial 105

Financial Tips Management Social Media 105

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023.

Sales 111

Sales Chatbots Trends Report 111

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 64

Marketing Social Media Advertising Chatbots 64

Call Experts

JUNE 16, 2022

You may be asking yourself, “Why do I need after-hours answering service support for my business?” After-hours support can help you provide a better customer experience and increase your customer base. What Is After-Hours Answering Service Support?

Call Center 98

Call Center Contact Center Sales Customer Service 98

BirdEye

SEPTEMBER 8, 2023

Almost every business transaction starts with an online search today. The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor. An attended negative review or an unclaimed profile can drastically impact your online reputation.

Management 111

Management Social Media Multi-Channel Tools 111

BirdEye

MARCH 27, 2024

Maintaining an active digital strategy requires businesses to create and publish content across seven to eight different channels, ranging from emails to various social media platforms. However, not every business has the resources or capability to generate original content that engages audiences on all these fronts.

Strategy 59

Strategy Social Media Trends Infographics 59

BirdEye

NOVEMBER 10, 2023

Most roofing companies survive on seasonal leads, sporadic inquiries from listings , or occasional customer recommendations. Roofing business marketing is key to a steady stream of leads throughout the year. We’ve explored the top 20 roofing marketing strategies you can deploy to get new customers and scale your business.

Marketing 59

Marketing Strategy Social Media Advertising 59

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic job in this area. Everyone can share a horror story about poor customer service. What Are Answering Services?

Telecommunications 98

Telecommunications Poor Customer Service Customer relationships Loyalty 98

Magellan Solutions

MARCH 5, 2023

The Philippines has been a favorite for business process outsourcing for many years. Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. What Is a Shared Service Center?

Government 98

Government Call Center Resources Contact Center 98

CSM Magazine

DECEMBER 19, 2023

Did you know that all the big businesses you see today began as small ventures? It takes time and effort to grow your business. And looking at the competition in the market, you might also need to invest in digital marketing. If you are a small business owner, there’s scope for growth.

Strategy 52

Strategy Social Media Advertising Analytics 52

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. How do you keep your best employees engaged, motivated, and empowered? Why Workforce Engagement Matters to Business? Attract new talent?

Engagement 73

Engagement Contact Center How To Employee Engagement 73

BirdEye

APRIL 18, 2023

Did you know that 50% of businesses fail within the first five years? This means for business owners, advertising locally is essential to keep the doors open and reach the target audience in the local market. The goal is to create anticipation and excitement about your product or service within the local community.

Advertising 98

Advertising Social Media ROI Strategy 98

Playvox

JULY 14, 2023

Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of economic times, it’s a smart business practice. Here’s the blueprint for achieving greater agent productivity in your call center.

Contact Center 74

Contact Center Measurement Call Center How To 74

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. What is customer churn?

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

TechSee

APRIL 13, 2021

Is customer service a cost center or a profit center? Read on to learn four reasons why this is the case – and how to make the shift within your company. The traditional outlook on customer service. Customer service can be compared to the pit crew for NASCAR.

Self Service 124

Self Service Customer Service Comparison Sales 124

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? This guide will explore the whats, hows, and whys of workforce optimization.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. A refer-a-friend program encourages your customers to refer their friends or family.

Sales 98

Sales Social Media Gamification Brands 98