CustomerGauge

APRIL 5, 2017

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. See how this new model evolved over time to become the current industry-standard for Net Promoter Score and the NPS® […].

Net Promoter Score 60

Net Promoter Score NPS Industry 60

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 200

Customer Retention Tips Loyalty Customers 200

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 200

Customer Retention Tips Loyalty Customers 200

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 200

Customer Retention Tips Loyalty Customers 200

Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Competing on Analytics.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

mopinion

OCTOBER 23, 2017

The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion. Consumers are not only (increasingly) picking up their mobile phones to shop online, but they’re also looking for a more interactive experience with the brand, accompanied by a smooth purchasing process.

Retail 76

Retail Feedback How To Customer Journeys 76

IntouchInsight

APRIL 12, 2018

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences.

How To 120

How To Trends Connections Consumers 120

InMoment XI

DECEMBER 3, 2021

“ In this white paper, you will learn: What inclusivity means for experience professionals How seven steps will help you develop an inclusive and accessible strategy What the principles of inclusive experience design are and how they benefit your organization.

Brands 493

Brands Social Media Travel Groups 493

Confirmit

JULY 7, 2017

This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. Voice of the Customer White Papers. It provides the top reasons for gathering feedback, and details 5 ways to share customer feedback to maximize value.

Contact Center 40

Contact Center Course Metrics Customer relationships 40

InMoment XI

JANUARY 6, 2022

Click here to read our full-length white paper on the world of CX incentives programs, in which expert David Ensing considers these initiatives from every angle and presents a carefully researched perspective you can leverage.

Rewards Programs 493

Rewards Programs eBook Report Feedback 493

NICE inContact

NOVEMBER 2, 2021

To learn more, download our complimentary white paper, The Ultimate CX Agent Guide: Hiring, training, onboarding, and measuring agents in a digital-first world. But you can do even more to meet your CX goals by focusing on every aspect of the agent employment life cycle, beginning with the hiring process.

Customer Experience 209

Customer Experience Contact Center Customers Measurement 209

InMoment XI

APRIL 7, 2022

This strategy makes a simple kind of sense on paper; if you’re listening to as many people as possible, you’re bound to hear something pertinent to your CX and organizational goals, right? The answer to that question is more complicated than conventional wisdom would have you believe. A Better Approach.

Customer Experience 529

Customer Experience Data Connections Customers 529

InMoment XI

SEPTEMBER 30, 2021

To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

Survey 493

Survey Tips Course Strategy 493

InMoment XI

AUGUST 30, 2022

To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Timing your surveys right, and designing them effectively will help you get all the information you need to keep your customers happy and satisfied with your products.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score Survey Effort Score 493

Inbenta

APRIL 10, 2024

In this white paper, you’ll learn the most effective use cases of AI to improve banking relationships at scale while maintaining compliance. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

Self Service 52

Self Service Banking Case Study NPS 52

InMoment XI

OCTOBER 11, 2021

And if you’re interested in a more in depth guide to crafting the ultimate anonymous EX program, take a look at our white paper Just How Anonymous Is Your Employee Experience Program?

Employee Experience 493

Employee Experience Feedback ROI Culture 493

NICE inContact

FEBRUARY 24, 2021

In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected. The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions.

Meeting 167

Meeting Consumers Healthcare Contact Center 167

InMoment XI

MAY 29, 2019

This article was first published as a Maritz Research White Paper. You can view the original paper here.

Social Media 200

Social Media Survey Feedback Customers 200

InMoment XI

OCTOBER 12, 2022

Click here to read our full-length white paper on why your brand needs both VoC and market research. So be bold in your strategy and use both VoC and market research. Your customers will feel heard, your C-suite will be impressed, and the experiences you provide will be meaningfully transformed.

Voice of Customer 295

Voice of Customer Marketing Social Media Feedback 295

InMoment XI

APRIL 26, 2022

Paper Surveys. Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys.

Survey 260

Survey Customer Experience Fashion Groups 260

InMoment XI

AUGUST 3, 2023

To learn more about how unstructured data analytics is key to understanding the Voice of the Customer, read this white paper !

Analytics 488

Analytics Customer Insights Data Social Media 488

Confirmit

MARCH 6, 2017

A well-designed and executed Voice of the Customer program is at the heart of any customer experience endeavor. But a VoC program does not simply appear, fully-formed at the heart of any organization, no matter how well planned it is.

Leadership 40

Leadership Financial Customer Experience Customers 40

InMoment XI

FEBRUARY 8, 2022

Get a headstart adding to your checklist today by reading the full white paper where we give an in-depth look at what will make your program stick. So this isn’t the end. There are probably countless boxes you can think of right now that need to be filled.

Government 324

Government Customer Experience Customers Meeting 324

InMoment XI

SEPTEMBER 29, 2022

For more information about how retail banks can leverage customer data effectively, checkout this white paper on how to stand out in your industry!

Banking 493

Banking Retail Data Omni-Channel 493

InMoment XI

FEBRUARY 10, 2022

If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples! Many AI for compliance tools fail to provide useful solutions because they don’t understand this complex relationship.

Financial 260

Financial Technology Examples Analytics 260

Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” You can access it here. Listen to the full panel discussion using the on-demand webinar link here. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

Centriam Customer Experience Lab

AUGUST 23, 2018

Centriam’s Data Science team recently authored a new white paper on the massive opportunities for modern machine learning algorithms to improve customer experience.

Customer Experience 150

Customer Experience Analytics Survey Report 150

InMoment XI

JUNE 15, 2022

Find out in this white paper by expert Dave Ensing! Their assumption is that customers are overwhelmed with surveys and therefore will only answer short ones. Is there empirical evidence to back up this perception? The Art and Science of Email Survey Invitations.

Survey 260

Survey Consulting Feedback Course 260

NICE inContact

JULY 26, 2019

Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. What practical steps can your organization make to utilize the powerful capabilities of AI?

Contact Center 137

Contact Center Chatbots Call Center Analytics 137

Clarivate

DECEMBER 18, 2023

In this white paper, three IP legal experts examine how IP law firms and in-house legal teams can drive successful outcomes by investing in transformation now—and avoid playing defense later. The white paper can be found here:  Investing in innovative IP legal strategies during challenging times.

Resources 59

Resources Case Study Innovation Report 59