Oracle

JUNE 25, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 17th video in the Smarter Demos series, we take a look at some of the latest CX tech for the financial services industry. To view the full Smarter Demos series, visit [link].

Financial 40

Financial Video Banking Innovation 40

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 488

Analytics Customer Insights Data Social Media 488

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 85

Analytics Contact Center Video Customer Satisfaction 85

BirdEye

APRIL 2, 2024

Ever looked back at your early YouTube videos and cringed? As a content creator on YouTube, it’s natural to have moments where you consider deleting some of your older videos. YouTubers: Don’t delete videos unless you have a very, very good reason. You’re not alone.

Video 111

Video Metrics Trends Data 111

Oracle

JUNE 19, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 16th video in the Smarter Demos series, we take a look at some of the latest CX tech for HR departments and employees. To view the full Smarter Demos series, visit [link].

Self Service 40

Self Service Video Omni-Channel Innovation 40

InMoment XI

JANUARY 10, 2024

Live Video Call Option: The customer support representative, recognizing the sensitivity of the issue, suggests initiating a live video call through the mobile app. During the video call, the representative guides Sarah through the steps to secure her account and provides assurance.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

BirdEye

APRIL 26, 2024

This AI assistant can write blog posts, social media content, emails, video scripts, and so on. Otter is one of the most popular AI tools for creating content from audio and video recordings. Scribe Are you looking to repurpose a product demo into tutorials, how-to guides, or social media content? for your business.

Tools 59

Tools Social Media Multi-Channel Video 59

InMoment XI

FEBRUARY 5, 2024

Participating users of this program earn points by writing reviews, or sharing pictures and videos. This program benefits both parties as the business gets added social proof with the reviews and pictures or videos while the customers get rewarded with different items, events or promotions from Google. References Luisa Zhou.

Competitive Advantage 260

Competitive Advantage Software Feedback Guidelines 260

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. Use artificial intelligence and automatically create onboarding videos to guide users.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

BirdEye

APRIL 17, 2024

In a landmark move aimed at bolstering transparency and trust, YouTube has introduced a mandatory policy requiring creators to disclose the use of AI-generated content in their videos. Watch a demo to know more about how Birdeye and its AI-driven solutions can propel businesses ahead of the curve. animated characters, special effects).

Policies 64

Policies Social Media Video Guidelines 64

Uniphore

JANUARY 4, 2022

Get a Demo. Get a Demo. Sylvain Tremblay Senior Vice President Sylvain Tremblay is Senior Vice President of Video AI Business at Uniphore. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Conversational AI Platform.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

TechSee

AUGUST 15, 2021

Visual assistance refers to a live video engagement between the OEM and dealer needing assistance. Both see the same physical environment, and the OEM agents or technician can use the power of video, Augmented Reality and Computer Vision AI to guide the dealer. What is Visual Assistance? Assisted Service.

Self Service 207

Self Service Management Video Contact Center 207

TechSee

JANUARY 9, 2023

Automated image collection or live video sessions also allowed technicians to confirm the parts and services needed before heading out on a call, optimizing the time spent on site. To see how TechSee’s technology can benefit your field service operations, book a demo with one of our Sales consultants. Visual Self-Service.

Self Service 109

Self Service Technology Engagement Telecommunications 109

BirdEye

MARCH 29, 2024

Use the shutter button to click a photo or record a video to share on your Instagram story. Or, you can upload images and videos from your gallery. Hold polls Anything that stands out from the usual photos or videos generates a higher engagement rate on Instagram stories. See Pricing FREE DEMO 23.

Social Media 109

Social Media Video Guidelines Feedback 109

BirdEye

OCTOBER 31, 2023

Video views: This amplifies the reach of your video so that more users see it and play it on their feeds. Some of the common goals available for Facebook Ads are: Awareness: This goal is for businesses looking to improve the reach of their posts, boost brand awareness, and gain video views on their content. Click “Submit”.

Social Media 111

Social Media Advertising Video ROI 111

BirdEye

MARCH 15, 2024

Watch the Free Demo Now. See Pricing FREE DEMO Things to know before you delete your YouTube channel Before you take the irreversible step of deleting your YouTube channel, it’s crucial to consider these essential points: You will permanently lose all your content, including videos, playlists, likes, comments, and subscribers.

Social Media 59

Social Media How To Video Data 59

TechSee

JUNE 1, 2023

In your experience, how is visual assistance different from video conferencing applications? Video conferencing tools don’t have the capabilities that TechSee has. To see how TechSee’s visual assistance can help your organization, contact us for a demo.

Technology 207

Technology Video Connections Interaction 207

BirdEye

NOVEMBER 30, 2023

Some tips for travel agencies to accelerate the impact of their social media presence are: Post niche-specific content regularly with photos, videos, and customer experiences. Showcasing video testimonials by customers. Watch the Free Demo Now. See Pricing FREE DEMO 6. Recommend read: Online reputation management guide 7.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

MARCH 15, 2024

Watch the Free Demo Now. See Pricing FREE DEMO How to change the background color on Instagram Story reposts Most businesses reshare their content from the timeline to Instagram Stories, which significantly improves the reach of these posts. Next, click “Add media” and choose a background for your video from your gallery.

Social Media 64

Social Media How To Video Multi-Channel 64

Comm100

MARCH 14, 2022

Watch the video below for the full story. Comm100 supports video chat, allowing for the potential of lip reading or signing over video, and provides audio for the visually impaired. To see how Comm100 Live Chat can improve services to citizens in your organization, contact Comm100 today to book a personalized demo.

Government 203

Government Wait Times Video Guidelines 203

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

Customer Centricity 59

Customer Centricity Video Feedback Customers 59

Comm100

JUNE 4, 2020

Because when you offer audio and video chat within your live chat offering, its popularity rises even further. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Video 147

Video Ecommerce Customer Satisfaction Sales 147

SurveySensum

AUGUST 28, 2023

Introduce Interactive Demos: Providing free and interactive demos before sign-up helps users understand the value proposition of your SaaS offering. A good, informative, and interactive demo video can help a lot in reducing customer effort during this critical phase – especially for first-time users.

Strategy 52

Strategy Company Effort Score Chatbots 52

Comm100

JUNE 23, 2022

Audio & Video Chat – Audio & Video Chat allows colleges and universities to remove barriers to a personalized chat experience while delivering remote support. During the COVID-19 pandemic, Dawson College used Audio & Video Chat to host an open house virtually that reached 950 students. Integrated chatbot .

Chatbots 196

Chatbots Self Service Video Wait Times 196

SurveySensum

SEPTEMBER 25, 2023

In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? Customer feedback is a valuable resource for video marketing.

ROI 52

ROI Video Feedback Marketing 52

TechSee

MARCH 10, 2021

Recently, the focus on remote assistance has been increasing, driven mainly by the rising expectations of customers, the growing complexity of cases, and the emergence of new technologies such as IoT diagnostics, video, AR and computer vision AI. Visual experiences – video, augmented reality, virtual reality, etc.

Self Service 109

Self Service Customer Service Video Engagement 109

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. To see Totango’s Composable Customer Success platform in action, request a demo today.

Innovation 85

Innovation Video CRM Customer Success 85

TechSee

APRIL 9, 2024

By integrating video and augmented reality (AR) into customer service processes, both parties can see eye-to-eye, literally. To see these results in action and discover what visual engagement can do for your organization, book a demo today.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

BirdEye

JANUARY 12, 2024

Watch the Free Demo Now. See Pricing FREE DEMO Effective strategies for hyperlocal social media marketing 1. Leverage local events and trends Share stories, images, and videos that reflect local lifestyles, landmarks, and interests. Watch a demo today to learn more.

Social Media 109

Social Media Marketing Advertising Trends 109

Feedbackly

JANUARY 11, 2024

Check out the video below, where Jaakko Männistö, CEO and founder of Feedbackly, tells more about how Feedbackly 3.0 demo surveys here. helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself?

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

Comm100

JANUARY 25, 2022

Another important feature that live chat provides is audio and video chat. Sales representatives can also provide visual demonstrations of products, and for customers deaf or hard of hearing, video chat can be an excellent accessibility tool. The post How to Improve the Live Chat Experience in 2022 appeared first on Comm100.

How To 231

How To Chatbots Omni-Channel Social Media 231

Comm100

FEBRUARY 15, 2022

In addition to the real-time communication that live chat can provide these individuals, Comm100’s Audio & Video Chat allows additional layers of accessibility to meet customers on their terms every time. That could include lip reading or signing over video, or audio for the visually impaired.

Government 130

Government Meeting Customer Service Guidelines 130

BirdEye

DECEMBER 26, 2023

Specifically, the RingCentral MVP service stands for “messaging, video, and phone.” Leverage AI technology in call analysis, transcription, and video meeting insights. They offer popular VoIP phone features like business messaging, team messaging, unlimited calling, HD video calling, conference calls, and faxing.

Call Recording 111

Call Recording Video System Communication 111

Centercode

JANUARY 26, 2023

If you’ve watched our intro video for Centercode Connect, or had a demo, you know how much Connect can do. It’s designed to handle every detail of your beta test, from recruitment to feedback reporting. When you’re first learning about Connect, it can be a lot to keep track of.

Software 52

Software Video Connections Report 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share.

Contact Center 52

Contact Center Training Video Tools 52

AWS Machine Learning

APRIL 11, 2024

Additional resources Watch a video recap of the AWS presence at NVIDIA GTC 2024. The program offers valuable resources along with best practices for all AWS partners to build, market, and sell generative AI solutions jointly with AWS.

Innovation 96

Innovation Resources Entertainment Sports 96

BirdEye

NOVEMBER 21, 2023

Captivate audiences through innovative video marketing Incorporating video content, such as project walkthroughs, design process time-lapses, or client testimonials, captivates the audience and provides a dynamic view. How can interior designing businesses implement this video marketing strategy? Watch the Free Demo Now.

Marketing 111

Marketing Social Media Advertising Tips 111