ChurnZero

NOVEMBER 29, 2022

Because of this natural inclination to help and our team’s undefined boundaries, CSMs took on the role of subject matter experts for their peers. I believe most CSMs have it ingrained in their DNA to say “yes” and lend a hand even when it may not make the most sense.

Customer Success 98

Customer Success Leadership Case Study Sales 98

One Millimeter Mindset

FEBRUARY 18, 2021

Otherwise, relying on resume chronology to demonstrate the value of your professional story falls short of fulfilling your as-yet undefined professional goals. There is far more to you, and your story, than those core capabilities. Do you trust the professional story you currently tell?

Leadership 79

Leadership Innovation Employee Experience Industry 79

CSM Magazine

AUGUST 4, 2022

Undefined brand. In short, a branding strategy that is not working can be damaging to a company’s reputation and bottom line. Therefore, it is important to regularly assess whether a branding strategy is still achieving its desired objectives. Your branding is not working for a number of reasons.

Brands 59

Brands Social Media Strategy Communication 59

Pretium Solutions

MAY 3, 2023

Undefined target audience A lack of clarity about your target audience (your ideal customer) can lead to a weak or misdirected marketing strategy and a product that doesn’t resonate with potential customers. Use this information to develop a unique value proposition that differentiates your business.

Analysis 52

Analysis Financial Roadmap Consulting 52

Opinionator

SEPTEMBER 21, 2020

Too many reviews lack real ratings – therefore how can the business act in this world of undefined critique? For example, even Yelp refuses to give any guidelines about its own star rating. This means one persons five star experience could be a jaded astronauts’ three star.

Social Media 88

Social Media Feedback Guidelines Examples 88

Beyond Philosophy

AUGUST 31, 2023

Waiting a long, undefined time to talk to one of the call center agents will likely not bring out their best once customers speak to someone. Maybe it’s a serious diagnosis; perhaps it’s a massive bill the person just received and wasn’t expecting. Whatever inspired the call, the reason is almost always stressful.

How To 88

How To Call Center Wait Times Groups 88

West Monroe

OCTOBER 26, 2022

Instead of having separate telecommunications networks for SCADA, Distribution Automation, AMR/AMI, and others, a PLTE network can provide communications for all these applications—and even future undefined use cases. Utilities no longer need to own and operate multiple, disparate communications networks.

Telecommunications 52

Telecommunications Transportation Policies Wireless 52

Alida

JULY 6, 2017

If a vendor is defining a new market and needs to evangelize a new way of doing business, then the CX organization will need visionary-type customer success managers that can help customers operate in a new and yet undefined manner.

Measurement 113

Measurement Chief Customer Officer Customer Centricity Software 113

Kayako

OCTOBER 16, 2017

With so many inputs going into customer satisfaction scores, companies often make the mistake of leaving the ownership of the survey and feedback process undefined. Certain measurements of customer satisfaction (especially NPS) make it difficult to isolate the contributions each employee or department had on the resulting score.

Customer Success 186

Customer Success NPS Roadmap Customer Satisfaction 186

ChurnZero

APRIL 13, 2021

Description: The Chief Customer Officer (CCO) role is still quite new, which means it is relatively undefined in a standardized way. Chief Customer Officer.

Customer Success 98

Customer Success Chief Customer Officer Customer Centricity Fashion 98

Beyond Philosophy

DECEMBER 11, 2014

If you haven’t defined what your culture is and how it aligns with the Customer Experience you want to deliver, that’s exactly what you’ll get—a culture that is undefined and out of alignment with the desired experience you want for your Customers. You have no definition of what your culture is for the organization.

Culture 134

Culture Customer Experience Customer Centricity Airlines 134

Customer Bliss

NOVEMBER 1, 2016

This is a core challenge of CCO work, because oftentimes you’re entering a somewhat-undefined role and context. Call centers. Additional outreach. How to be relevant and effective off the bat.

Chief Customer Officer 100

Chief Customer Officer Social Media Call Center Leadership 100

Lithium

JUNE 17, 2019

There comes a time in every man/woman/undefined's life when we succumb to the masochists who fill the desks in our accounting departments and set our annual budgets. I'm using the term "masochist" with adoration. These people sign my paychecks. TheGreatMigration is no exception.

ROI 40

ROI Technology Engagement Company 40

Lithium

JUNE 17, 2019

There comes a time in every man/woman/undefined's life when we succumb to the masochists who fill the desks in our accounting departments and set our annual budgets. I'm using the term "masochist" with adoration. These people sign my paychecks. TheGreatMigration is no exception.

ROI 40

ROI Technology Engagement Company 40

Lithium

JUNE 17, 2019

There comes a time in every man/woman/undefined's life when we succumb to the masochists who fill the desks in our accounting departments and set our annual budgets. I'm using the term "masochist" with adoration. These people sign my paychecks. TheGreatMigration is no exception.

ROI 40

ROI Technology Engagement Company 40

Strativity

NOVEMBER 15, 2017

For many, pride is a sort of a feeling, a state of mind, an undefined emotion that might be identified by a smile or glistening eyes. What is pride? How do you know someone has it?

Social Media 45

Social Media Study Survey Engagement 45

Clarabridge

FEBRUARY 26, 2019

The Clarabridge proprietary Content Type Detection feature uses a machine learning algorithm to identify and tag spam content and then classify it into subtypes: advertisement, coupon, link or undefined. Users can choose either to purge any spam documents upon ingesting or to retain them for analysis.

Advertising 45

Advertising Analysis Social Media Feedback 45

Strativity

NOVEMBER 15, 2017

For many, pride is a sort of a feeling, a state of mind, an undefined emotion that might be identified by a smile or glistening eyes. What is pride? How do you know someone has it?

Social Media 40

Social Media Study Survey Engagement 40

Strativity

SEPTEMBER 29, 2015

A company that allows vague, undefined customer roles and responsibilities easily experience misunderstandings and abuse. Sure, every organization has its share of responsibilities to take care of and businesses are far from perfect, but making sure to work with the right customers is a priority.

CRM 40

CRM Financial Measurement Customer relationships 40

Strativity

SEPTEMBER 29, 2015

A company that allows vague, undefined customer roles and responsibilities easily easily experiences misunderstandings and abuse. Sure, every organization has its share of responsibilities to take care of a businesses are far from perfect, but making sure to work with the right customers is a priority.

CRM 40

CRM Financial Measurement Customer relationships 40

Joe Rawlinson

JANUARY 7, 2015

The worst response someone can give to a sales pitch is “I’ll think about it” That brand of wussy response basically tables the question to some vague, undefinable future time. That’s why words like “Now” and “Right away” must figure prominently.

Exercises 60

Exercises Tips Examples Sales 60

Opinionator

SEPTEMBER 21, 2020

Too many reviews lack real ratings – therefore how can the business act in this world of undefined critique? Instead they put across a very biased description of the company, customer service, or any part of the customer experience. The customer service examples will likely be inaccurate and misrepresentative.

Social Media 52

Social Media Feedback Guidelines Survey 52

Magellan Solutions

APRIL 7, 2021

Poor or Undefined KPIs. Your outbound telemarketing services could be sales-focused or marketing-focused. It all boils down to how you approach this. The nature of the campaign and its requirements changes depending on your needs. .

Call Center 52

Call Center Sales Social Media Connections 52

Joe Rawlinson

JANUARY 7, 2015

The worst response someone can give to a sales pitch is “I’ll think about it” That brand of wussy response basically tables the question to some vague, undefinable future time. That’s why words like “Now” and “Right away” must figure prominently.

Tips 60

Tips Exercises Marketing Examples 60

Beyond Philosophy

JANUARY 12, 2015

Too many organizations don’t realize this, so they focus on the mechanics and processes of an experience but leave the emotional bits undefined and unplanned. Philosophy #3: Emotions are a huge part of any Customer Experience, in fact according to our research it accounts for over half of an experience.

Customer Experience 60

Customer Experience eBook CEM Competitive Advantage 60

Fox Metrics

DECEMBER 10, 2020

The best allure of digital performance marketing is having to pay for specific results and thereby avoiding undefined overheads. This allows you to prioritize ads for specific goals like lead generation, conversion, and more. Pay for results.

Marketing 52

Marketing Omni-Channel Advertising Social Media 52

SurveySparrow

AUGUST 25, 2019

It could be micro management, work/life balance, undefined job roles and more. This makes eNPS the perfect metric to measure employee attitudes for your management. It helps to achieve lower turnover. eNPS tells you what exactly is putting off your employees. You will be able to pin-point what went wrong.

NPS 61

NPS Net Promoter Score Effort Score Survey 61

Magellan Solutions

MAY 10, 2021

Route poorly chosen by SMEs and startups is they plan their product or service first and sell them out to undefined customers and business persona. . This involves factors such as understanding potential customers and markets, determining steps to reach them, and gain revenue. What outsource work to Philippines can address this?

Company 52

Company Call Center Financial Software 52

2020 Research

SEPTEMBER 20, 2022

Finally, “fast” is an undefined term. What feedback are consumers sharing on their support experiences? If you say you are friendly, but consumer feedback says otherwise, this is unpredictable and a deterrent for consumers. Your personal definition of fast will differ from consumers.

Banking 52

Banking Financial Loyalty Consumers 52

Pointillist

FEBRUARY 19, 2018

The rules are undefined and the success criteria are ambiguous. Customer experience is a competitive driver of growth when successful and the greatest source of risk when failing. Data insights are one of the primary tools for CX enhancement. CX datasets are messy, however, and the customer behaviors are chaotic.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

SurveySensum

OCTOBER 5, 2023

Here’s a summary of the discussed mistakes: Undefined objectives result in unfocused data collection. Key Takeaways Dealership experience surveys gather feedback and understand customer thoughts, but there are some common mistakes that dealerships make while creating these surveys.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

Wired and Dangerous

MAY 10, 2021

It is possible for Kappa’s ratio to return an undefined value due to zero in the denominator. Here, reporting quantity and allocation disagreement is informative while Kappa obscures information. Furthermore, Kappa introduces some challenges in calculation and interpretation because Kappa is a ratio.

Insurance 91

Insurance Government Banking Resources 91

Wired and Dangerous

MAY 5, 2021

The terms will vary, some are protected for 3 months beyond a tenancy some expire same day. 2 Months NOTICE simply means that when you are allowed to go (via other clauses) you are required to give 2 months notice but as I said earlier if the contract ends in 2 months anyway it is just a hope clause.

Government 91

Government Financial e-support Study 91

Wired and Dangerous

MAY 28, 2021

If there are to be any limits on the scope of local counsels work, it is the attorneys obligation to communicate [them] to the client rather than to rely on undefined terms, such as local counsel. Preferably, local counsel will enter into an independent written retainer agreement with the client.

Government 91

Government Advertising Airlines Handbook 91

SmartKarrot

APRIL 25, 2022

Customers can be filtered based on phases like steady, onboarding, advocacy, and undefined. In the SmartKarrot platform, the customer universe is a snapshot of all customer accounts matched with their health scores. The dots are indicators of the health of customers for a particular phase.

Customer Success 10

Customer Success Management Touchpoint Metrics 10

Responsetek

MAY 4, 2018

many of us deferring the decision indefinitely.

CEM 40

CEM Consumers Brands Automotive 40

AWS Machine Learning

OCTOBER 4, 2023

This is an optional step because mapping and combine prompts are provided by default if the parameters within the call to load the summarization chain ( load_summarize_chain ) are undefined.

Healthcare 87

Healthcare Training Tools Innovation 87