team 
CX Accelerator
NOVEMBER 11, 2022
Those who succeed in the profession do so because they possess a number of different skills or are part of a team comprised specialists in each skill. In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up.
InMoment XI
FEBRUARY 24, 2022
Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on?
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Steve DiGioia
MARCH 20, 2023
Read 3 Reasons Why Successful Teams Earn Your Trust. My team knows that. I had a great team and was sure we’d do a fine job. RELATED POST: 10 Actions to Bring Your Team Into Your Confidence Zone But this is what’s done for every group. “So, you’re telling me that THIS customer is more important than all the rest?”
Comm100
OCTOBER 9, 2023
If you are interested in adding AI and automation into your customer service operation, then perhaps an AI Chatbot is a better option for your team. The post ChatGPT Customer Service – Should My Team Be Using it? Before hopping on the ChatGPT train, weigh its benefits against the challenges outlined. appeared first on Comm100.
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Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
Steve DiGioia
AUGUST 16, 2021
Leaders value the experience of their team and use it to everyone’s advantage. When you have confidence in your team members: You let them do their job without constantly looking over their shoulder or micromanaging them. 10 Actions to Bring Your Team Into Your Confidence Zone. Visit your team members throughout the day.
GetFeedback
MAY 3, 2020
The top 9 skill sets you need in your core customer experience team in order to succeed.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
This session will cover: How to prepare your organization for the changes and challenges that come with digital transformation Gaining support for transformation from key stakeholders Creating a timeline, defining success, assessing your skills, and rallying your team for the journey ahead Navigating the complex, challenging, and growth-enabling path (..)
Speaker: Scott Baldwin of ProductBoard
Building products is a team sport and involves everyone working together to get the right products to market faster. Product managers and community managers share a common goal: to deliver value to their users. How can they work together to do that? Through in-depth user insights, a clear product strategy, and an inspiring roadmap.
Advertiser: ZoomInfo
Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Customers want to receive support through multiple different mediums. To meet this expectation, a company’s support stack needs to be comprehensive. To create a premier offering, companies have turned to support communities. But not everyone gets it right.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. The amount of bad data causes teams to waste valuable time during their workflow, and decreases their number of targeted prospects.
Advertiser: ZoomInfo
In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient. In fact, the majority of respondents agree—with 72.3%
Advertiser: ZoomInfo
Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy.
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