AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. You can choose from various FMs from Amazon and leading AI startups such as AI21 Labs, Anthropic, Cohere, and Stability AI to find the model that’s best suited for your use case.

Policies 127

Policies Groups Resources Connections 127

Eptica

JUNE 1, 2022

Date: Wednesday, June 1, 2022 Author: Pauline Ashenden - Demand Generation Manager How self-service is evolving and how to deploy it. Author: Pauline Ashenden - Demand Generation Manager 91% of contact centres now have some form of self-service in place for customers according to the ContactBabel Inner Circle Guide to AI-powered Self-Service.

Self Service 118

Self Service How To Interaction Strategy 118

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

Video 98

Video Tools Social Media e-support 98

TechSee

JANUARY 9, 2023

Integrating Vision Through Artificial Intelligence (AI). Computer Vision AI is a technology that enables computers to see, recognize, and process images. Computer Vision AI helped field technicians identify unfamiliar makes, models, and parts, reducing time on site and redispatch rates. lockout-tag out).

Self Service 109

Self Service Technology Engagement Telecommunications 109

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Industry 114

Industry Customer Experience Analytics Training 114

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 115

Knowledge Base Study Healthcare Travel 115

Eptica

OCTOBER 22, 2021

Date: Friday, October 22, 2021 Author: Pauline Ashenden - Demand Generation Manager The five customer service learnings we can all take from Amazon. Author: Pauline Ashenden - Demand Generation Manager Over the last 25 years Amazon has become the go-to benchmark for building a successful business. Published on: October 22, 2021.

Self Service 103

Self Service Customer Service Customers Industry 103

Eptica

SEPTEMBER 17, 2021

Date: Friday, September 17, 2021 Author: Pauline Ashenden - Demand Generation Manager Why contact centres need to embrace omnichannel. Author: Pauline Ashenden - Demand Generation Manager Customers are now more demanding – and want to be able to contact organisations across more and more channels. Share this page on: Tweet.

Omni-Channel 112

Omni-Channel Trends Consumers Interaction 112

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? But they don’t have to be.

Self Service 52

Self Service Chatbots CRM Social Media 52

Eptica

MAY 21, 2021

Date: Friday, May 21, 2021 Author: Pauline Ashenden - Demand Generation Manager Increasing agent retention in the hybrid workplace. Author: Pauline Ashenden - Demand Generation Manager Research has found that over 90% of contact centre agents will change jobs in 2021. Published on: May 21, 2021. Share this page on: Tweet.

Trends 125

Trends Meeting Interaction Marketing 125

Eptica

JUNE 7, 2021

Date: Friday, June 4, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully managing the shift to hybrid working. Author: Pauline Ashenden - Demand Generation Manager The switch to hybrid/blended working provides contact centres with opportunities to become more flexible and efficient while accessing a greater pool of talent.

Management 127

Management Culture Trends Interaction 127

2020 Research

JULY 27, 2023

Every image a participant uploads will automatically generate AI Tags based on what is in the image to allow you to quickly see and sort images by topic or theme. The post QualBoard Feature Highlight: Image AI tags appeared first on Sago.

Video 52

Video 52

Lithium

JUNE 27, 2023

Welcome to the Khoros view on our future with AI! At Khoros, we have been hard at work on Aurora, our next generation of online communities. The most notable is the relationship between community-generated content and self-service / discovery. What is Khoros working on now to further innovation in this space?

Self Service 52

Self Service Guidelines Tools Analytics 52

Playvox

AUGUST 11, 2022

It means you can quickly and easily offer customer support, engage with users, and use it for lead generation. To keep track of consumer data, most customer support teams use chat conversation tags. However, most support teams are tagging issues manually, which leads to a plethora of problems. Inconsistent Chat Tagging.

Report 83

Report Analytics eBook Data 83

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. This generates richer data than rigid surveys with set questions. Manual tagging or categorization Typically manual tagging is done by support agents who already deal with large daily volumes of chat and support tickets.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

Eptica

MAY 14, 2021

Date: Friday, May 14, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully embracing AI for customer service. Author: Pauline Ashenden - Demand Generation Manager How can artificial intelligence help deliver a better customer experience and how far down the path to AI has the industry travelled?

Customer Service 72

Customer Service Chatbots Travel Trends 72

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. On the Set description tag page, choose Create access key.

Interaction 102

Interaction Chatbots Training How To 102

Playvox

SEPTEMBER 14, 2022

But over time, customer sentiment analysis driven by artificial intelligence (AI) will learn to better interpret the language your customer base is using to describe their experience. You’ll quickly rid yourself of generic absolutes like “all,” “none,” “always,” and “never,” and see what customers are really saying.

Analysis 79

Analysis Social Media Contact Center Effort Score 79

Eptica

NOVEMBER 13, 2020

Date: Friday, November 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Delivering impactful results from your Voice of the Customer programme. Author: Pauline Ashenden - Demand Generation Manager Understanding changing customer needs is vital if companies are to increase engagement, satisfaction and long-term revenues.

Trends 126

Trends Analytics Interaction Customers 126

Playvox

OCTOBER 20, 2022

Tag Application Method. The first step is to turn raw data (chat conversations) into information (tagged conversations). The first step is to turn raw data (chat conversations) into information (tagged conversations). Automated tagging is the ability to apply tags to conversations based on messages’ content automatically.

Feedback 59

Feedback Comparison Report Analysis 59

BirdEye

OCTOBER 16, 2023

How does AI help in SEO reputation management? Use keywords in your image and video tags. How does AI help in SEO reputation management? Using Birdeye’s AI in SEO reputation management, you can make the most of your business, especially those operating from multiple locations. How do you do SEO reputation management?

Strategy 110

Strategy Management Brands Video 110

Eptica

APRIL 23, 2021

Date: Friday, April 23, 2021 Author: Pauline Ashenden - Demand Generation Manager The changing place of call recording in the contact centre. Tags: Call Recording, screen recording, compliance Categories: Product, Best Practice. Published on: April 23, 2021. Share this page on: Tweet. 5 areas to focus on for agent wellbeing.

Call Recording 72

Call Recording ROI Innovation Customer Satisfaction 72

TechSee

FEBRUARY 12, 2019

Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Milestones on the road to autonomous AI self service. Crowdsourcing of Expertise for AI.

Self Service 111

Self Service Contact Center Banking Roadmap 111

AWS Machine Learning

JULY 25, 2023

With recent advancements in generative AI , there are lot of discussions happening on how to use generative AI across different industries to solve specific business problems. Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

Connections 80

Connections Resources Financial Groups 80

AWS Machine Learning

AUGUST 2, 2023

Generative AI (GenAI) can be helpful in generating the metadata automatically. By generating textual captions, the GenAI caption predictions offer descriptive metadata for images. It allows users to quickly and easily find the images they need without having to manually tag or categorize them.

Ecommerce 72

Ecommerce Fashion Healthcare Training 72

SurveySparrow

JULY 31, 2023

AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. So, let’s get started and unravel the mysteries behind AI’s impact on consumer behavior. AI frees up researchers to focus on the more strategic and creative aspects of their work.

Consumers 52

Consumers Marketing Social Media Analysis 52

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. To unpack the potential impact of generative AI tools, it’s important to start from the very beginning: what is AI? Tags different components of the data (i.e.,

e-support 52

e-support Entertainment Tools Customer Success 52

Eptica

JANUARY 8, 2021

Date: Friday, January 8, 2021 Author: Pauline Ashenden - Demand Generation Manager Practical ways to reduce hidden contact centre costs. Tags: ContactBabel, self-service, insight, Workforce Management, Customer Service Categories: News, Trends & Markets. Published on: January 08, 2021.

Self Service 85

Self Service Trends Video Consumers 85

Eptica

MAY 28, 2021

Date: Friday, May 28, 2021 Author: Pauline Ashenden - Demand Generation Manager How Housing Associations can transform customer service in 2021. Author: Pauline Ashenden - Demand Generation Manager Customer satisfaction is a key metric for Housing Associations – and the focus on customer service is increasing post-pandemic.

Customer Service 72

Customer Service Customer Satisfaction Trends Metrics 72

Upwave

MARCH 6, 2024

Upwave Product Updates AI Campaign Insights Reports Launch Finding the story in brand outcomes measurement results takes work and expertise. Upwave’s new AI Campaign Insights Reports are helping to change that. AdOps contacts receive notifications related to tagging, troubleshooting, and reporting, including discrepancy reports.

Knowledge Base 26

Knowledge Base Chatbots Report Measurement 26

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. Best Practice 5 – Use tag-based access control. You can use tags to control access within your AWS accounts.

Guidelines 82

Guidelines Resources Connections Communication 82

AWS Machine Learning

FEBRUARY 13, 2024

Self-checkout process BigBasket introduced an AI-powered checkout system in their physical stores that uses cameras to distinguish items uniquely. The implementation of an AI-powered automated self-checkout system delivers an improved retail customer experience through innovation, while eliminating human errors in the checkout process.

Training 102

Training Gamification Data Innovation 102

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. The post discusses the overall architecture, the steps to deploy a solution and dashboard, and a use case of asset metadata tagging.

Policies 73

Policies Healthcare Effort Score Self Service 73

Comm100

JUNE 15, 2020

Here’s why humans need chatbots, and chatbots need humans – and how you can achieve this perfect balance to deliver support that will exceed customer expectations and generate substantial ROI. Comm100’s AI Chatbot can serve customers on web, in-app, Facebook, Twitter, WeChat, WhatsApp for Business, and SMS.

Chatbots 162

Chatbots ROI Training Employee Experience 162

Kustomer

JANUARY 9, 2023

Technology can bolster your team’s efficiency efforts, but for a deeper look at the ways to leverage AI for intelligent customer service, check out our e-book on the subject. Luckily intelligent automation can auto populate useful data like contact information, or tag conversations based on things like issue type or location.

Strategy 98

Strategy e-support How To Loyalty 98

Playvox

JANUARY 12, 2022

What’s more, customer service and support organizations around the globe are increasingly investing in AI solutions to generate efficiencies and improve outcomes. But historically, AI initiatives were only available to the largest organizations with big budgets and dedicated analysts or teams of data scientists and PhDs.

Customer Insights 52

Customer Insights Self Service Contact Center Analysis 52

Playvox

OCTOBER 26, 2022

Most support teams use tags to categorize and group the customer feedback to report their findings to the rest of the business. There are two ways to analyze your support tickets: Tagging In Support Platforms. This can lead to a few issues , including inconsistency, limited tag coverage, and higher costs.

Analytics 52

Analytics Analysis Feedback eBook 52