Remove tag beta-management
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How CX Insights From Automated Tagging of Support Tickets Help Product Managers

CSM Magazine

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Product Managers are primarily responsible for identifying customer needs and the larger business objectives that their product or feature will fulfill.

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March 2024 Product Release Notes

Upwave

To join the Closed Beta, sign up the waiting list here – once you’re added, just click “Download AI Campaign Insights Report” on campaign cards on app.upwave.com. More Focused Notifications To help you and your team manage notifications, you can now pick from three categories.

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Get started with the open-source Amazon SageMaker Distribution

AWS Machine Learning

Data scientists need a consistent and reproducible environment for machine learning (ML) and data science workloads that enables managing dependencies and is secure. To improve this experience, we announced a public beta of the SageMaker open-source distribution at 2023 JupyterCon. This feature is currently in public beta.

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How Support Tagging Boosts Product-Support Collaboration

Playvox

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

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Manage your Amazon Lex bot via AWS CloudFormation templates

AWS Machine Learning

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on.

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Connecting Customers to Office Tech in the WFH Era

Centercode

A day-long usability test or a one-off beta can’t keep up with the consistency that comes from sustained use in the hands (and home offices) of your customers. Centercode allows you to automatically tag security-related issues and other feedback that testers report.

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Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model

Comm100

Whether you’re a bootstrapped team looking to manage growing customer demands or a large organization that wants to streamline your customer service process, this list has something for you. It breaks down complex processes and converts them into manageable goals. Merge tags can help you personalize an email beyond just first names.