Second to None

MAY 22, 2018

While it is important to invest in customer acquisition and retention, it is also true that there is no time like the present, meaning that your point-of-sale associates should be practicing suggestive selling as a way to encourage those patrons that have already decided to purchase from your brand, to add on more products to their order.

Apparel 54

Apparel Voice of Customer Brands Sales 54

News & Customer Experience

APRIL 11, 2016

It happens to the waiter who is able to give the right suggestion to the customer as if he knew his tastes and his level of hunger. Some suggestible people allow the experience of other human beings to cling to themselves. It is experienced by the entrepreneur who suffers when he sees something done badly for the client in his company.

Touchpoint 40

Touchpoint Analysis Customer Experience Course 40

Gravy Analytics

AUGUST 9, 2019

The transfer of Telenav to inMarket received a quick mention in Telenav’s earnings release yesterday and zero discussion on the company’s earnings call, suggesting its ads business was a tiny fraction of revenue. However, it still suggests more consolidation may be ahead for the segment.

Self Service 40

Self Service Analytics Advertising Connections 40

Helen Dewdney

JANUARY 17, 2020

Habits of an effective complainer. Techniques to improve your complaining skills! If you are not used to complaining, don’t like complaining, get fobbed off easily, but don’t like being out of pocket there are things you can do to help you improve your technique. Lots more in the book. 101 Habits of an Effective Complainer. Check out the reviews!

Social Media 67

Social Media Tips Consumers How To 67

Genroe

OCTOBER 21, 2018

The post Net Promoter® Best Practices: 41 Practical Suggestions for Success appeared first on Genroe. These NPS best practices are the result of more than eight years implementing Net Promoter for our clients. Note that these tips pretty […]. Comments Jesica, Thanks — here are my current thoughts on post-call.

NPS 40

NPS Tips Net Promoter Score Feedback 40

Grade.us

JUNE 13, 2019

Google suggested answers just increased the practical value of your Google reviews significantly. But before we talk about that, let's dive into how this feature might look for some common local industries with actual real life examples of the Google auto-suggested answers in action. Doctors & Dentists (Healthcare Industry).

Hotels 39

Hotels Industry Hospitality Management 39

LiveChat

MAY 18, 2016

We’ve seen AI that can tell us what it sees on an image , one that can suggest an answer based on an email contents and one that could tell us the weather if we ask the right questions. For example, you can teach a machine to recognize specific patterns or words in a message and suggest a relevant response. How does an AI learn?

Software 42

Software Examples Sales System 42

PeopleMetrics

JUNE 16, 2016

One finding in particular is relevant to the subject at hand: About 1 in 5 retail banking customers have suggestions for improving the customer experience of their banks. Those that are collecting customer feedback may be aware of customer experience suggestions from 20% of customers (and input from the other 80%).

Customer Experience 48

Customer Experience Banking Feedback Retail 48

Steve DiGioia

AUGUST 17, 2020

Example: John is upset that his suggestions for improvements to an upcoming project weren’t adopted, so he vents his frustrations about being overlooked or undervalued. This is the quick way out of a discussion that continues to dismiss John and others who’ve made suggestions that weren’t acted upon. Were his points not valid?

Meeting 358

Meeting How To Innovation Examples 358

Experience Investigators by 360Connext

MARCH 19, 2024

We delve into actionable advice for fostering a culture where employees are encouraged to voice concerns and suggest improvements, ultimately paving the way for a customer journey that’s as smooth as it is compliant.

Policies 200

Policies Roadmap Culture Leadership 200

InMoment XI

JANUARY 4, 2022

If a survey window pops up as soon as a customer arrives at your homepage, your customer has not been able to get a good look at the full page, much less get an impression of how it functions or if they have any suggestions. Here are some suggestions on how brands can do just that: Don’t: Create One-size-fits-all Intercept Surveys.

Feedback 598

Feedback Customer Experience How To Survey 598

Brad Cleveland Blog

MARCH 26, 2019

The post 7 Suggestions for Improving Schedule Adherence appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Video Culture 26

Brad Cleveland Blog

SEPTEMBER 28, 2017

The post 7 Suggestions for Improving Schedule Adherence appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Customer relationships Video 26

ShepHyken

AUGUST 29, 2023

When I showed the salesperson my broken hinge, he asked if I was open to a suggestion. The woman helping me asked me several questions and made some suggestions. Saving money was a nice perk, but even if they suggested higher-priced items, if they could prove it was more about what I needed versus what I thought I needed, I’d buy.

Customer Service Training 123

Customer Service Training Sales Examples Customers 123

Comm100

APRIL 2, 2024

A higher score is indicative of successful customer interactions, suggesting that your offerings meet or exceed expectations. This could involve suggesting products similar to past purchases or offering services that align with the customer’s usage patterns. Now let’s explore how to improve CSAT score with a 6-step strategy.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Kayako

MAY 13, 2022

Here are common ways self-service portals can help: Intelligent systems powered by AI can auto-suggest solutions based on the customer’s description of the issue. Systems help customers save time by auto-filling forms and suggesting topics as the customer types. Intelligent forms with auto-suggestions as customers type.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Vonage

FEBRUARY 5, 2019

Their own trial-and-error efforts throughout their careers enable them to recognize these circumstances and can quickly suggest the right ways to deal with them. AI is great at doing the basics of what whisper coaching managers are doing today – identifying patterns and suggesting the right responses to them.

Contact Center 314

Contact Center Training Sales Analytics 314

delighted

MARCH 28, 2024

As soon as you add at least two questions to your survey, Delighted’s AI Recommended Questions will suggest three other questions for you to consider. While AI Recommended Questions will help you create surveys quickly, its true value is in its intelligence, as it suggests the best questions for the data you’re after. “I

Survey 64

Survey Feedback Consumers Study 64

Experience Investigators by 360Connext

JANUARY 16, 2024

Jeannie shares stories and strategies that will empower your team to bring forth ideas that enhance the customer journey and ensure these suggestions are woven into the very fabric of your organization’s objectives.

Customer Experience 143

Customer Experience Leadership Course Customer Journeys 143

Brad Cleveland Blog

AUGUST 11, 2015

The post 7 Suggestions for Improving Schedule Adherence appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Management Customer Service 26

Experience Investigators by 360Connext

SEPTEMBER 12, 2023

Jeannie Walters suggests that first you must look at what it means to be a customer experience professional in your organization. ” Performance reviews can be rough from both sides of the table. They are often full of assumptions and expectations. However, these hard conversations are necessary.

Customer Experience Professionals 143

Customer Experience Professionals Measurement Resources Customer Experience 143

Bill Quiseng

NOVEMBER 15, 2023

With suggestions, recommendations, and encouragement, empower your people to develop THEMSELVES and engage customers. Listen empathetically to their suggestions, concerns, and complaints. APPRECIATE their roles, responsibilities, actions, suggestions, and recommendations.

Customer Service Training 97

Customer Service Training Customer Care Training Social Media 97

Beyond Philosophy

MARCH 14, 2024

I also remember sitting in meetings where the boss suggested something that was not a good idea. To be clear, sometimes the question is dumb, or the suggestion is ridiculous. With a suggestion that won’t work, you could say something like, “I like the way you are thinking. Does anyone else want to add to that suggestion?”

Leadership 78

Leadership Conference Groups eBook 78

Bill Quiseng

JANUARY 3, 2022

We express information, and our suggestions and recommendations. We APPRECIATE our team’s role, responsibilities, and actions, and their suggestions and recommendations. We listen to our team’s questions, concerns, and complaints with empathy and compassion.

Customer Care 200

Customer Care Customer Service Culture Customers 200

Beyond Philosophy

NOVEMBER 11, 2023

In some cases, you might discover that our suggestion doesn’t. He felt that by getting into a relationship where he was contractually bound to suggest a specific company might compromise his integrity to his clients. We knew several ways, eight in fact, and they might help you, too. So, Colin has carefully avoided that one.

Sports 78

Sports Marketing Sales Communication 78

Tricia Morris

JANUARY 26, 2023

Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Contact center leaders, your time is now. Investment in the contact center is increasingly—finally.

Contact Center 143

Contact Center Trends Customer Service Customer Experience 143

Comm100

DECEMBER 12, 2023

Imagine interacting with a chatbot that not only understands your query, but also anticipates your needs, offers relevant suggestions, and even displays a sense of humor or empathy. Or perhaps they are a return customer who has bought from you before and you can suggest a new product or offer to them.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Helpware

OCTOBER 10, 2023

Explore upselling techniques, where customers are enticed to consider superior product versions, and suggestive selling, where add-on options enhance the core purchase. Chasing greater revenue, a fusion of traditional tactics and innovative technology stands paramount.

Strategy 92

Strategy Innovation Technology Customers 92

Optimove

NOVEMBER 21, 2023

You can also use the platform’s advanced segmentation capabilities to tailor suggestions according to demographics, past purchases, and browsing history. The more your system learns, the more refined and effective your suggestions become, creating a cycle of increasing sales.

Sales 72

Sales Social Media Trends User Experience 72

Beyond Philosophy

APRIL 18, 2024

He has a lot of resources regarding this area of personalization and suggests it is time marketers put the customer back into the personalization. By contrast, if the store manager said it, like the one at Discount Tackle, they might have different feelings about those suggestions. He recommends looking at your spam emails.

Advertising 78

Advertising Conference Technology Brands 78

Blueshift

DECEMBER 19, 2023

From getting a customer’s name wrong to suggesting a product tailored for a car model they don’t own, a negative customer experience has the power to either enhance or undermine the overall customer journey. They lack the crucial details needed to choose a present tailored just for you.

Customer Engagement 105

Customer Engagement Data Engagement Customer Journeys 105