SurveySparrow

MARCH 19, 2024

Still, if your video marketing strategy isn’t up to par and you’re still not generating leads, it could use some revamping. Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading.

Video 95

Video Strategy Marketing Social Media 95

TechSee

FEBRUARY 19, 2024

Something as basic as automatic call summarization and topic extraction can reduce pre- and post-call operations by 30%, representing millions of dollars in savings. However, a next-generation interaction with an LLM-powered AI agent, whether through chat, email, voice or video, could meaningfully close the customer experience gap.

Virtual Agent 124

Virtual Agent Chatbots Training Interaction 124

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. Brandwatch uses our presence on sites like LinkedIn and Twitter to generate leads, so we’re going to preach what we practice. If you get it right, social media lead generation is a viable and valuable strategy. How do they use these channels?

Social Media 98

Social Media Tips Groups Brands 98

Lumoa

NOVEMBER 21, 2023

When automated to collect the same sets of data to study growth and behavioral changes over a certain period, the data can lead to helpful insights. When the score is good, it generally implies that the business is thriving. Inconsistencies affect results and decision-making. Contrarily, panic sets in when the number goes down.

Analysis 208

Analysis Feedback Social Media Chatbots 208

BirdEye

NOVEMBER 16, 2023

We understand that the last thing you need while running your real estate business is another overwhelming list of complex lead-generation tactics that confuse rather than empower you. We’ve curated 29 actionable real estate lead-generation strategies and ideas. Fear not, because this blog is different.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Action-Oriented Data Discovery : Seek out meaningful data that can lead to concrete actions, enhancing customer satisfaction and loyalty. Lumoa’s software is also enhanced with cutting-edge technology.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. VP of Customer Success at Veriforce, Andy Kearney.

Sales 106

Sales Marketing Sports Customer Journeys 106

Gainsight

MARCH 12, 2024

This is a very exciting time to be in the Customer Success (CS) profession. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. But how do you get started in setting your CS team up to be a revenue-generating powerhouse?

Customer Success 52

Customer Success ROI Metrics Sales 52

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Customer Success 94

Customer Success Consulting Customers Leadership 94

GetFeedback

AUGUST 30, 2019

Listening to what your customers have to say and providing what they want is fundamental to the success of your business. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . Qualifying leads. That’s where surveys come in. .

Survey 276

Survey How To Customer Satisfaction Entertainment 276

Lumoa

FEBRUARY 16, 2023

Additionally, the voice of the customer encompasses both positive and negative feedback on a variety of topics. That’s why the voice of the customer is an essential part of any successful business strategy. Everyone involved in the VoC process must understand how important it is for the success of the business.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Magellan Solutions

DECEMBER 12, 2023

This is where lead generation comes in. According to Hubspot , 50% of marketers consider lead generation a valuable marketing strategy for driving business growth. The challenge to marketers is how to turn dull, generic, and pushy lead-generation calls into engaging and personalized approaches that will spark interest.

Knowledge Base 52

Knowledge Base Social Media Resources Feedback 52

Playvox

FEBRUARY 16, 2024

From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. Defining the strategy upfront and understanding the considerations and challenges will help ensure successful implementation of automated AI in quality management.

Contact Center 75

Contact Center Management Effort Score Call Center 75

BlueOcean

OCTOBER 4, 2023

Quality Assurance: With any of the leading OPI providers, QA and reporting are built in. Once generative AI entered the public sphere thanks to ChatGPT, suddenly everyone—including your customers—became aware of the possibilities and potential for this bleeding edge technology in their everyday lives.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

BirdEye

MAY 11, 2023

If you’re a mortgage broker or a loan officer, generating mortgage leads is your top priority. A steady stream of purchase-intent leads is vital for your businesses and you’re always seeking to fill your leads pipeline for the next quarter. Social media ads can also be an excellent source of generating high-quality leads.

Social Media 98

Social Media How To Return on Investment ROI 98

COPC

APRIL 1, 2024

With the advent of generative AI (GenAI) and large language models (LLMs), we are in an era of exponential change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Over the past two decades, numerous strategies and tools have developed.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Horizon CX

MAY 19, 2023

I often think about this since, as a CX Manager for 10+ years I’d never thought of myself as a change agent yet the work I performed certainly had some incremental effect on the overall success of the organization, particularly from a customer experience perspective. I was certainly an influencer in CX but not a lone change agent.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

Think Customers

NOVEMBER 22, 2023

These were just some of the topics discussed at Reuters Events’ Customer Service & Experience East 2023 , a recent two-day event in Brooklyn, N.Y., In a session about generative AI, Assurant President of U.S. Assurant’s also using AI to generate associate responses and post-call summaries, with great success.

Self Service 52

Self Service Brands ROI Automotive 52

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time. All enabled by NobelBiz leading contact center technology.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

BirdEye

JULY 3, 2023

Common channels for affiliate marketing Tips for affiliate marketing success How do you track affiliate marketing success? Affiliate marketing is when a business engages with an influencer or publisher to generate more sales using its already established network. What are affiliate marketing mistakes to avoid?

Sales 98

Sales Marketing Social Media Video 98

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

CSM Magazine

FEBRUARY 22, 2024

In this article, you will learn more about how to use this Dripify software for generating high-quality leads and its incredible features. To understand more about this tool, let’s dive into its features: Ease in finding prospects There is no doubt about how wonderful it is to use LinkedIn to find good quality leads.

How To 52

How To Social Media Tools Software 52

AWS Machine Learning

JANUARY 5, 2024

It’s a reusable pipeline for setting up automated model training, generating predictions, creating a baseline for model monitoring and data monitoring, and creating and updating an endpoint based on previous model threshold value. Save model: This step creates a model from the trained model artifacts.

Data 107

Data Management Effort Score Training 107

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations. Need help getting started?

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Engagement that comes from opening the way for two-way communication is essential to social media success.

Social Media 98

Social Media Engagement How To Metrics 98

BirdEye

DECEMBER 8, 2023

The main goal of a follow-up email is to generate a response. Here's a general follow-up email example you can use for most situations: Hi [Name], I just wanted to follow up about [topic]. Name], I enjoyed our conversation yesterday and loved learning about [topic discussed]. Need a quick answer? Best, [Your name] 2.

Examples 110

Examples Communication Feedback Meeting 110

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Younger generation increasingly prefers customer service automation. Much has been written about the difference in generational attitudes towards customer service.

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. Additionally, tracking recurring trends in reviews allows companies to uncover customer needs and dramatically boost lead generation and conversion rates.

Tools 98

Tools Brands Social Media Multi-Channel 98

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Canada, Mexico, Philippines, India, and Europe.

Training 59

Training Telecommunications Marketing Contact Center 59

BirdEye

NOVEMBER 30, 2023

Traditional marketing builds general awareness, while digital marketing generates qualified leads. First, consistently publish content around topics that resonate with your ideal clients. To maximize your efforts, double down on content formats and topics that gain traction and update old content regularly.

Marketing 111

Marketing Social Media How To Advertising 111

BirdEye

APRIL 16, 2024

The first step to Pinterest success is to understand if your audience is looking for project ideas, product inspirations, educational content, etc. Having a Pinterest business account gives you access to the latest statistics, website traffic, and the activity you generate on your account.

Social Media 69

Social Media Strategy How To Infographics 69

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. When to use hashtags that’ll generate your dream customers? When to use hashtags that’ll generate your dream customers?

Social Media 72

Social Media Trends Analytics Connections 72

BirdEye

DECEMBER 16, 2022

It’s no secret that customer reviews have become an essential part of running a successful business. In particular, there is great importance to Google reviews because they can have a direct impact on local businesses success. Google makes sure that users are getting the best information on the topic they are searching for.

Multi-Channel 98

Multi-Channel Policies Study Hotels 98

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and lead to significant business growth. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

ECXO

OCTOBER 5, 2023

With a wide range of metrics with limited predictive value, Maurice will guide you through the scientifically grounded Net Promoter Score (NPS) era, leading to the cutting-edge generation of Customer Experience AI. Three Eras of CX Measurement : Metrics Evolution : Understand the three distinct eras of CX measurement.

Survey 126

Survey Net Promoter Score NPS Exercises 126

Magellan Solutions

AUGUST 10, 2023

Automated Content Creation AI-driven content creation is a game-changer in social media marketing, generating text and image content based on predefined parameters. Content Studio Content Studio enhances your post’s visibility with AI-generated suggestions for relevant and trending hashtags.

Social Media 98

Social Media Tools Chatbots Advertising 98

Gainsight

JUNE 27, 2023

Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape.

ROI 52

ROI Return on Investment Touchpoint Leadership 52