Retently

JANUARY 25, 2023

Gone are the days when you could drop-ship your way to success, customer experience and customer lifetime value becoming more immediate priorities. User privacy and app tracking have been top-of-mind topics for the ecommerce advertising industry for the past years. But what did it mean for ecommerce? With over 1.8

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

NetBase

MAY 24, 2019

Let’s look at some recent case studies to illustrate eCommerce brands’ unique concerns, and how accurate AI Analytics helps. is the ability to capture topics in a “clean” way. With so much room for confusion, accurate data is vital to understanding what applies to their brand versus other aspects of the topic.

Ecommerce 52

Ecommerce Analytics B2C Sports 52

Lumoa

JUNE 2, 2022

In other words, time your survey questions right in order to get feedback about a specific topic. But, after assessing the feedback, shipping is what customers are most satisfied with because they have the expectation that ecommerce takes a few days. We’re performing sentiment analysis and that means a lot of qualitative feedback.”

Feedback 208

Feedback How To Ecommerce Touchpoint 208

QuestionPro Audience

FEBRUARY 15, 2018

3 – Quantifying What Success Means, According to 2,000 Americans. What does success mean to you? Visual Capitalist asked 2,000 Americans to define success (if possible), and then compare their definition to what they have. *Cue 8 – Social Networks and their Importance in eCommerce Gateways. Cue tears*.

Infographics 170

Infographics Ecommerce Government Social Media 170

ShepHyken

FEBRUARY 28, 2022

My Comment: Customer experience (CX) has been at the top of many company’s success strategies for years. My Comment: Fellow customer experience expert, Jeanne Bliss, shares five important CX topics with links to the interviews from her podcast. Ecommerce Leaders Tell All: 10 Trends and Predictions for 2022 by Namogoo.

Ecommerce 69

Ecommerce Customer Service Trends Loyalty 69

CX Accelerator

FEBRUARY 6, 2019

Last week, Brittany Naylor (Vice President of Customer Support for Service Direct) queued up a wonderful topic in our CX Accelerator slack channel. In other words, it's going beyond the obvious surface level problem to equip the customer for future success. Is this a practice within your support environment?

Contact Center 206

Contact Center B2C Ecommerce Knowledge Base 206

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. This makes it an essential consideration for any customer success manager in almost any industry.

NPS 208

NPS Net Promoter Score Industry How To 208

Comm100

NOVEMBER 2, 2020

Post-sale, your chatbot can be a 24/7 customer success manager. A university’s contact center, for example, consistently gets questions about a wide range of topics. Industry: Ecommerce. Most eCommerce customers know what a chatbot is and feel comfortable using one.

Chatbots 143

Chatbots Examples Customer Service Banking 143

Oracle

MAY 31, 2021

In case you missed these trending topics that captivated our readers, here’s another look at select tips, insights, and trends into customer experience, marketing, and technology. 3 Emerging Ecommerce Trends to Keep an Eye on in 2021. This article outlines three significant trends of ecommerce that will help define 2021.

Ecommerce 49

Ecommerce Multi-Channel B2B Trends 49

Feedbackly

AUGUST 29, 2018

At the time of writing, there is currently around 2-3 million ecommerce stores, with less than 100,000 of these businesses operating as ecommerce-only. Research has shown that nearly 90% of new ecommerce stores fail within the first 4 months. But… this is very hard to do. One of those changes is a big one – Amazon.

Customer Journeys 76

Customer Journeys Ecommerce Competitive Advantage Fashion 76

CSM Magazine

JULY 11, 2022

Ecommerce sales are expected to exceed $1 trillion in 2022 , which goes to show we don’t always need handshakes and eye contact to do business anymore. At that point, failure to provide great customer service can quickly derail the success of an online business. She enjoys covering topics related to business, finance, and travel.

Customer Service 64

Customer Service Poor Customer Service Ecommerce Travel 64

ShepHyken

FEBRUARY 26, 2023

8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. My Comment: ChatGPT is one of the most talked about and written about topics in the past two months. Amazon has mastered this.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

Fox Metrics

AUGUST 14, 2020

Justin Cutroni writes on a range of topics, including customizations, web analysis, customer analysis, and more. Our blog covers a wide range of topics from web analytics, data analytics, data warehousing, digital marketing, business intelligence, and more. It’s owned by Justin Cutroni, who is the analytics advocate at Google.

Analytics 93

Analytics Data Social Media Analysis 93

Inbenta

JUNE 30, 2021

It provides multiple options whenever the subject is too broad and narrows it down by suggesting different topics for the user to choose from. On this second screenshot, I asked Pepe why has the price of electricity gone up, and he suggests several topics, the main one relating to the new law on power consumption. TravelClub.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Oracle

SEPTEMBER 20, 2020

Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. Leveraging the success of their B2B site, Terex has since branched into an entirely new market by reusing its B2B components to launch a B2C site. Learn, adapt, and innovate. The result?

Ecommerce 42

Ecommerce Tips Self Service B2C 42

Magellan Solutions

SEPTEMBER 13, 2020

The key to developing successful content is to present prospects with easy-to-digest information. Search engine optimization (SEO) is the foundation of successful content marketing. In any content you create, it’s necessary to build content topics from what your customers are looking for.

B2C 52

B2C Strategy Social Media Ecommerce 52

Andrew Mcfarland

SEPTEMBER 25, 2022

graduates are often well-equipped for this transition, as their studies have already developed the strategic thinking and planning skills needed for business success. As a consultant, you’ll work directly with clients to advise on a particular topic. It’s a unique career path because it blends science and business.

Consulting 62

Consulting Ecommerce Leadership Communication 62

Gainsight

APRIL 14, 2022

This post was originally published in Ecommerce Times. Investing in customer success (CS) isn’t a nice-to-have anymore — or even merely a high priority — it’s existential. In fact, customer success is the critical growth engine driving net revenue retention (NRR) for subscription-based businesses. Why NRR Matters.

Chief Customer Officer 59

Chief Customer Officer Effort Score Customer Success Analytics 59

BirdEye

JULY 24, 2023

By analyzing customer feedback, you can identify areas of improvement, address issues, and enhance customer satisfaction, ultimately leading to increased loyalty and business success. Topic analysis Topic analysis is an A.I.-powered The following tips can help you to create a successful strategy: 1.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Ann Michaels and Associates

MAY 13, 2020

However, for others, such as ecommerce, the process can be a bit more complicated. This is achieved through social media listening – there are many tools to listen to customers talking about a certain topic and compiling that data to tie into feedback results.

Feedback 52

Feedback Tips Social Media Ecommerce 52

Magellan Solutions

FEBRUARY 9, 2021

In addition, they function as part sales, part tech support, and part customer success. Consider tagging for things like feature requests and bugs, as well as by question type or topic. It is available for both voice (phone calls) and non-voice (live chat and email) operations. They solve problems and make decisions.

Ecommerce 52

Ecommerce Loyalty Programs Customer Service Representative Travel 52

NetBase

JULY 29, 2020

And here are some retail stats to spark your interest : By 2040, 95% of retail purchases will be done through ecommerce. But success is never guaranteed, particularly not today. Examples of brands doing these things right and driving results. By 2025, online luxury sales will increase 3x to $91B.

Retail 52

Retail Sales Marketing Social Media 52

ShepHyken

AUGUST 28, 2017

This is a major research paper on the topic of low cost, but effective, customer service. Antavo) Online eCommerce giants are moving into the offline sphere and we’re seeing more and more innovative solutions based on Big Data. My Comment: This is more than an article. There is plenty of information here to digest.

Customer Service 79

Customer Service Contact Center Ecommerce Loyalty Programs 79

transcosmos Information Systems

JANUARY 5, 2017

Just look at these figures : These numbers are telling you that ecommerce is shaping up to be one of the most competitive industries around. It’s not much of a secret that the most successful businesses thrive because of their brand of customer service. Statistics on e-commerce business for 2017 and beyond remain strong. Search Button.

e-support 87

e-support Customer Experience Social Media Policies 87

Thematic

DECEMBER 9, 2019

Here are some examples of digital transformation: Traditional way of doing business Digitally transformed alternative Benefits Selling things in physical stores Selling things online using eCommerce Better business results: Can reach a wider audience of potential buyers and make it easy to order and receive the purchase.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

NetBase

APRIL 24, 2019

Wondering how top Automobile, Beauty, Fashion, High-end, Hotels, Jewelry, eCommerce and Retail luxury brands are faring in this increasingly social media-driven environment? A score of 100 means that all opinions of a brand are positive, a score of -100 would mean that all opinions of a brand or topic category are negative. So were we!

Report 40

Report Industry Brands Effort Score 40

Storyminers

MAY 16, 2016

With mobile internet usage continuously rising, a strong mobile presence is crucial for any retail or ecommerce company. Major retail and ecommerce brands such as Tesco, EBay and Amazon are all prime examples of app optimisation and provide stellar user experience. Digital is such a broad topic.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Handling the advertising budget of a customer and ensuring success.

Customer Success 19

Customer Success Advertising Ecommerce Customers 19

ECXO

FEBRUARY 26, 2024

This persuasive communication can significantly increase the chances of a successful conversion. Framing Effect Framing is such a wide topic that it deserves an entire article just to explore it better. This is more like the ‘Often bought with’ section that you see on eCommerce stores.

Sales 115

Sales Customers Social Media Examples 115

Comm100

MARCH 8, 2017

Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

SurveySparrow

SEPTEMBER 20, 2021

If you don’t know, it was also recently named the G2 leader in Customer Success. Frequently-discussed topic models. If you own an ecommerce business, and you need the perfect experience management software for your store, look no further. However, Gainsight’s standout feature is its Customer Revenue Optimization tool.

Omni-Channel 52

Omni-Channel Software Tools Management 52

Comm100

JUNE 7, 2016

Like in the ecommerce world, customers in traditional stores are increasingly seeking self-service options. You can clearly tell the difference between someone who works for the Best Buy Geek Squad and someone who works for Hot Topic, and that’s a good thing. Offer Comprehensive Self-Service Options.

Retail 102

Retail Self Service How To Policies 102

LiveChat

MAY 25, 2018

They both included more detailed subcategories like customer support, customer psychology, ecommerce, inbound sales etc. We write about customer service, ecommerce, and online communication. #2. Once we’ve realized that personalization is what can help make our blog successful , we started to create emails from our own.

Social Media 66

Social Media Ecommerce Guidelines Customer Service 66

LiveChat

OCTOBER 30, 2018

If you follow our blog, you know already how to make the most out of your eCommerce store , but not to die from work overload. Well, one of our customers started a topic about Halloween practice on LiveChat and I just went with the flow. The Holiday season is right around the corner. It means more chats, more sales, more… work!

Hotels 65

Hotels Ecommerce Case Study Customers 65

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Handling the advertising budget of a customer and ensuring success.

Customer Success 15

Customer Success Advertising Ecommerce Customers 15

delighted

MAY 24, 2017

This is standard practice for anyone running a successful NPS program. Some of our ecommerce customers grant promoters early access to limited stock products – typically items that will see a larger public release in the future. We’ve previously written about why you should be following up with detractors.

Case Study 74

Case Study B2B Study Ecommerce 74

Magellan Solutions

OCTOBER 25, 2020

It helps businesses in producing various outputs, which we will discuss further as we go on with the topic. They study the design safety, the level of success, and the whole ideation of a structure through the its 3D model. Reducing operational costs can increase profit margin and make a big difference to the success of your business.

Entertainment 52

Entertainment Healthcare Study Ecommerce 52