Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.

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Customer Service Training Course Training Customer Service 139

Comm100

APRIL 24, 2018

I’ve created this blog post to share some customer service training videos I’ve used to create “wow” learning moments. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective.

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Customer Service Training Video Training Customer Service 120

CSM Magazine

OCTOBER 24, 2018

Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.

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Customer Service Training Training Customer Service Infographics 73

Comm100

JULY 28, 2016

But now you can stop guessing, as we’re presenting you with some of the best customer service training advice in the industry from a seasoned professional, Ray Miller , who is the CEO of e-learning solution company The Training Bank and author of the book That Customer Focus.

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Customer Service Training Training Customer Service Customers 100

Kayako

MARCH 21, 2018

A good start would be a detailed list of topics your new hire will need to know to be able to handle customers and deliver great work. These can be product or system-related topics that internal members need to know about, or best practices to help them become contributors to the company’s success.

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Customer Service Training Video Training Customer Service 140

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

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Customer Service Training Training Tips Customer Service 62

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

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Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations. Building an onboarding module.

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Customer Service Training Training Customer Service How To 77

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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Customer Service Training Training Customer Service Contact Center 110

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

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Customer Service Training Training Tips Customer Service 40

Eptica

FEBRUARY 19, 2021

Date: Friday, February 19, 2021 Author: Pauline Ashenden - Demand Generation Manager How to build mental muscle memory for customer service success. 4 areas to focus on for successful CX in 2021. 4 areas to focus on for successful CX in 2021. Learning from Santa’s customer service success.

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Customer Service How To Customer Service Training Customer Focused 104

Forrester's Customer Insights

MARCH 27, 2024

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

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Customer Success ROI Customer Service Training Study 31

Micah Solomon

OCTOBER 18, 2018

What is internal customer service–a good, workable definition? And how can great internal customer service be accomplished–what are the principles and best practices we can apply to our own internal customer service training to enable us to provide the best customer service possible within our company?

Customer Service Training 40

Customer Service Training Training Customer Service Hospitality 40

ShepHyken

MAY 16, 2018

A successful customer experience strategy is a result of the company’s culture. In other words, and I’ve said it many times before, what’s happening on the inside of the company is going to felt on the outside of the company by the customer. So, let’s look at the inside of the company. The EX is part of the culture.

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Employee Experience Hotels Video Culture 95

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

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Strategy How To Wait Times Customer Satisfaction 224

ShepHyken

FEBRUARY 14, 2023

We often look at market share as one of the success criteria. This goes beyond looking at a competitor, who may or may not be more successful, larger, or doing something different. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

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Company Customer Service Training Online Experience Customer Service 148

ShepHyken

JANUARY 20, 2021

Little successes added together make for large success down the road. Small successes add up. So, here’s the question to consider: What small change will enhance the experience for the customer, even if it is just by 1%? The post Small Improvements in Customer Service Create Big Wins appeared first on Shep Hyken.

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Customer Service Customer Journeys Exercises Touchpoint 156

InMoment XI

MARCH 11, 2024

When the interaction is over and the credit union deploys a customer satisfaction survey , the customer will answer that they were satisfied with their experience. The credit union will make note of this and make sure that future products meet the benchmark set by the successful chat function.

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Feedback Net Promoter Score Customer Experience Social Media 260

ShepHyken

JUNE 27, 2018

There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency.

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Customer Service Chatbots Loyalty Customer Service Training 87

ShepHyken

FEBRUARY 14, 2022

The point is simple and well made: Chasing customers with low prices and discounts, is as the article points out, “… ultimately a race to the bottom in terms of cost.”. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu. Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy.

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Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

AUGUST 16, 2023

All things considered, the responsibility for customer service success or failure usually lies in the hands of leadership, not the front-line workers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Customer Service Training Training Leadership Course 118

ShepHyken

MAY 30, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Want to be successful? Follow on Twitter: @Hyken.

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Transportation Conference Sports Customer Service Training 94

ShepHyken

AUGUST 5, 2020

While this question was general, it focused on what was getting in the way of success for both the employees and their customers. This exercise, as simple as it sounds, was her way of creating a process improvement initiative that has been wildly successful. Sit down with your team and find your roadblocks to more success.

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Customer Service How To Exercises Customer Service Training 156

ShepHyken

MARCH 5, 2024

They both have successful careers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Customer Experience Entertainment Customer Service Training Connections 80

ShepHyken

JULY 14, 2021

Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur. Both know the value of their customers hearing yes for an answer. If you dig a little deeper into the concept, it’s not so much about saying, “Yes” to every customer. What is the Question ? Follow on Twitter: @Hyken.

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How To Hotels Hospitality Transportation 168

ShepHyken

JULY 19, 2021

How Consumers Now Define a Good Customer Experience by Jack M. To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. My Comment: How do our customers define a good customer experience? who understands customer behavior. CRM Buyer) Despite U.S.

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Customer Service Chief Customer Officer Contact Center Customer Service Training 143

ShepHyken

MARCH 15, 2021

(Heart of the Customer) How would you respond if your deliberately behind-the-scenes customer experience efforts were suddenly thrust to the foreground? So, how do you calculate your customer retention rate? Customer service training needs to be on your short-term bucket list by Shaun Belding.

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Customer Service Customer Service Training Customer Retention Training 127

Who's Your Gladys?

OCTOBER 15, 2014

While watching a tribute to Joan Rivers, I spotted a key strategy to her success that directly relates to customer service. Customer Service Delighting customers Marilyn Suttle Customer Experience customer service training Joan Rivers'

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Customer Service Customer Service Training Training System 174

Who's Your Gladys?

OCTOBER 7, 2014

We put out the query shown below to the community of customer service pros and business experts. The responses were fabulous and offer up a ton of great tips for success. Best practices Customer Service customer service performance Delighting customers Who''s Your Gladys? Here are the.

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Customer Service Customer Service Training Tips Training 170

Daniel Group

APRIL 10, 2023

Welcome to Success Strategies! CX Frontline Training: Are You Improving Your CX With Training? ” The way you communicate with customers over the phone and in person. For example, I share a story in my latest blog, “Customer Service Training—Not Right Now, I’m Too Busy doing it Wrong!”

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Training Customer Service Training Groups Knowledge Base 52

ShepHyken

JUNE 24, 2020

When you continue to bring in new customers and get existing ones to return, that’s a recipe for success and growth! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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Customer Retention Measurement How To B2C 164

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. One of the main points is that customer service is becoming the face of a brand. Thank you MattsenKumar!).

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Customer Service Loyalty Programs Social Media Contact Center 133

CSM Magazine

MARCH 31, 2020

Organizations depend on a happy customer base for sustainable growth and long-term success. Delivering the best possible customer service starts with establishing a culture that puts employees and customers first. Imagine an entire workforce capable of helping a customer regardless of their role.

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Culture Training Customer Satisfaction Software 52

ShepHyken

SEPTEMBER 16, 2020

This is about giving your team the authority to take care of your customers. It takes some training to show an employee how far they can go, but once you train them, let them go forth and be successful. Customers love dealing with people who can make decisions. This can be summed up in one word: empowerment.

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Customer Service Customer Service Training Training Customer Service Representative 165

ShepHyken

NOVEMBER 2, 2022

The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. More than just tips on how to be more successful with your products, how can you help them be more successful in their business or life? This is purely a value-add – one that adds to the customer experience. .

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Customer Service Training Customer Retention Customers Sales 127

ShepHyken

JUNE 23, 2021

The conversation should begin with a discussion about the companies you believe had success throughout the pandemic. The adoption of ideas from the success of others outside of your industry can make you more competitive inside your own industry. Start by getting a team together to strategize and share ideas. Make it happen.

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Company Customer Service Training Retail Industry 135

ShepHyken

AUGUST 25, 2021

Specifically, he wrote, “This is also why I have never advocated for online chat – I’ve yet to find a company that uses online chat and doesn’t have the customer repeat their story numerous times. The customer wants success, not pain.” . Yes, the customer wants success and not pain. I agree with most of that.

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Average Handle Time Social Media Customer Service Training Customer Service 150