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IntouchInsight
APRIL 26, 2024
As grocers fight for space in customers' pantries (and minds), letting someone hang alone in their store for five minutes without assistance is not an experience they want to provide. Hint: we actually found this data.)
IntouchInsight
AUGUST 3, 2023
And this is especially evident in the competition between convenience stores and quick-serve restaurants. Channel blurring, the purchasing of goods and services from an alternative provider instead of one traditionally associated with it, is commonplace today.
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IntouchInsight
DECEMBER 11, 2023
As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking:
IntouchInsight
AUGUST 25, 2022
Watt’s speech covered observations and opportunities for convenience stores that were uncovered by Intouch Insight’s ongoing consumer surveys, mystery shopping, and audit programs.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands.
IntouchInsight
JULY 27, 2022
So how can convenience stores edge out traditional coffee shops and be people’s go-to for their daily cup of joe? Whether it’s a kick of caffeine in the morning or a little boost to power through the afternoon, just under 75% of consumers surveyed said they regularly purchase coffee.
IntouchInsight
MARCH 21, 2022
The changes in consumer habits that we’ve tracked over the past two years show people are making more local purchases, shifting the times they visit stores to avoid crowds, and wanting to complete their purchase quickly - all of which feed directly into the original model of convenience stores.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience?
Speaker: Ryan Bryers, SVP of Global Engineering
While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud! In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt.
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Special features on grocery and convenience stores! This large-scale North American survey explores changes in expectations over the last year. You’ll learn: What consumers expect. How habits are solidifying. Where to focus to drive the greatest impact.
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers! 2020 was a year unlike any we've seen in our lifetimes.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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