Magellan Solutions

NOVEMBER 15, 2023

Have you ever thought about how a business would thrive without customer service ? However, as a business owner, are you willing to give up this crucial aspect, especially since studies show that around 54% of your customers may stop doing business due to poor customer service? Keep reading!

Call Center 52

Call Center Call Center Solutions Poor Customer Service Social Media 52

Storyminers

AUGUST 18, 2020

Various businesses now have a powerful medium to better understand every aspect related to their customers. Big data is also responsible for other processes early on within business operations such as the procurement of products. But what do all of these innovations have in common? Written by Alisha Chistin.

Data 147

Data Social Media Trends Innovation 147

Pretium Solutions

NOVEMBER 23, 2023

How do you know you have the right accountant for your business? Having the right accountant for your business can help you to simplify tasks, create efficient processes, find areas of growth and highlight the best path forward so you can make good business decisions. Are you looking to grow your business? Export grants?

Financial 59

Financial Meeting Engagement How To 59

Win the Customer

MARCH 22, 2021

Running and maintaining a small business is a challenge. Because of limited personnel and limited financial resources, small business owners often need to wear multiple hats to keep their business afloat like the use of another address for their mailbox company. Cloud Driven Storage Devices. Accounting Software.

Technology 188

Technology Software Banking System 188

BirdEye

APRIL 14, 2023

Managing finances is an essential aspect of operating a successful small business. With many small business accounting software options available today, selecting the perfect one for your needs can be overwhelming. There are several benefits for any small business to adopt accounting software.

Software 98

Software Financial Banking e-support 98

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Pretium Solutions

OCTOBER 26, 2023

How can the Export Markets Development Grant (EMDG) help your business? It’s a key Australian government program to help small and medium sized exporters and some Australian-based businesses offering services to overseas customers. This application is reviewed by Austrade, where they assess its eligibility.

Marketing 59

Marketing Tourism Government Financial 59

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

Data 52

Data Company Innovation Leadership 52

TechSee

APRIL 21, 2023

Improved Route Optimization When your drivers have hundreds, if not thousands, of destinations or clients to visit, planning routes manually is a time-intensive and inefficient solution. So even small improvements to driver’s routes can reduce mileage, save a lot of time, and serve the clients that really need you much faster.

Financial 109

Financial Transportation Software Government 109

Vonage

DECEMBER 18, 2018

As scores of attendees packed the impressive all-glass venue in Midtown New York a small group of thought leaders kicked it off with an early morning breakfast to discuss AI, chatbots, omni-channel, and analytics for contact centers. Customers are changing business models. Past and future of customer experience.

Omni-Channel 254

Omni-Channel Chatbots Self Service Customer Experience 254

SurveySparrow

DECEMBER 18, 2023

Disaster Recovery Plan: An efficient plan for recovering critical business data and systems in case of a disaster ensures business continuity. Business Associate Contracts: Vigilant due diligence is exercised with third parties or vendors to maintain the highest security standards.

Tools 52

Tools Survey Data Healthcare 52

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. You may have heard about technical support outsourcing as an option since hiring an in-house support team to handle technical support is associated with significant financial investment that may burden small and medium enterprises (SMEs).

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic job in this area. The best solution to bridge the customer and business communication gap is outsourcing answering services. What Are Answering Services?

Telecommunications 98

Telecommunications Poor Customer Service Customer relationships Loyalty 98

SurveySparrow

JUNE 19, 2023

Suitable for: Small to large businesses Omnichannel feedback collection: Share surveys via email, social media, web links, embedded options, scannable QR code, and email embed. Imagine having the tools to enhance engagement, boost performance, and drive business success. It’s all possible with CultureAmp.

Omni-Channel 52

Omni-Channel Employee Engagement Multi-Channel Social Media 52

Magellan Solutions

DECEMBER 13, 2023

Take a look at Magellan Solutions on a life-changing journey. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. We value our clients by offering customized solutions and constantly striving for improvement.

Net Promoter Score 52

Net Promoter Score Effort Score Guidelines Measurement 52

Magellan Solutions

DECEMBER 13, 2023

Take a look at Magellan Solutions on a life-changing journey. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. We value our clients by offering customized solutions and constantly striving for improvement.

Net Promoter Score 52

Net Promoter Score Effort Score Guidelines Measurement 52

Pretium Solutions

OCTOBER 26, 2023

How can the Export Markets Development Grant (EMDG) help your business? It’s a key Australian government program to help small and medium sized exporters and some Australian-based businesses offering services to overseas customers. This application is reviewed by Austrade, where they assess its eligibility.

Marketing 52

Marketing Tourism Government Financial 52

Pretium Solutions

NOVEMBER 2, 2023

Why your business is missing out if you are not using an accountant We regularly meet business owners who have “saved money” by not using an accountant for their business. We understand that you know your business and you are very much the expert in what your business does.

Financial 59

Financial Government System Meeting 59

CSM Magazine

JANUARY 3, 2023

Today, businesses around the world, of every industry and size, are relying more and more on technology. Software programs are now available for a wide range of different business processes, such as customer relationship management, advertising, payment processing, search engine optimisation, social media marketing, and much more.

Social Media 52

Social Media Software Advertising Customer Relationship Management 52

Storyminers

APRIL 12, 2021

What have you found most challenging as a leader of a small or medium enterprise? Sometimes, this gets in the way of my automated calendaring solution (calendly), which lets prospects and clients schedule time at their convenience. I put small chunks of time in to just do different things. This is easy.

Leadership 240

Leadership Course Brands Customer Experience 240

NICE inContact

AUGUST 21, 2019

That’s certainly true in business, and nowhere more visibly than in small and medium enterprises. The challenges that SMEs face when trying to implement a digital customer service solution are varied, but demonstrating ROI is one of the foremost. A penny saved is a penny earned, right?

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

NICE inContact

AUGUST 21, 2019

That’s certainly true in business, and nowhere more visibly than in small and medium enterprises. The challenges that SMEs face when trying to implement a digital customer service solution are varied, but demonstrating ROI is one of the foremost. A penny saved is a penny earned, right?

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

Magellan Solutions

NOVEMBER 9, 2021

Businesses are always at their peak during the holidays. With the influx of business transactions and orders, supply chains often bear the weight of making sure everything is produced, packed, shipped and delivered on time. For small and medium-sized businesses , the holiday rush seems daunting and overwhelming.

Entertainment 52

Entertainment Call Center Training Customer Service 52

Kustomer

JANUARY 11, 2022

While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed. In this new era of retail, small businesses are enjoying a spotlight reflective of this moment in time.

e-support 105

e-support Effort Score Retail Analytics 105

Magellan Solutions

MARCH 13, 2024

However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business. What is Offshoring?

Tips 105

Tips Culture e-support Communication 105

Comm100

FEBRUARY 6, 2018

Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. So, by pursuing strategic outsourced business solutions, SMEs can secure the talent, technology, and operational capabilities required to level up.

CRM 52

CRM Technology Software Resources 52

Magellan Solutions

JUNE 14, 2023

Do you have an SME business and planning to hire a virtual assistant? Small and medium-sized enterprises face different challenges in streamlining operations, especially during peak seasons. For this reason, virtual assistant (VA) services have emerged, bringing many potential business benefits.

e-support 52

e-support Social Media How To Chatbots 52

NobelBiz

FEBRUARY 6, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

ProProfs Chat

FEBRUARY 21, 2020

But, as a small business, is that enough? . You’ll look for a solution, right? The best way out is to choose the best help desk software for small businesses. That’s the whole context of this blog – how to choose the best small business help desk ! no matter what medium they use.

Software 94

Software How To Tools Financial 94

Magellan Solutions

OCTOBER 17, 2022

Setting up a business these days is expensive. Lack of resources may be one of the challenges that business owners may face, but it won’t discourage them from venturing out and taking risks. The benefits of a leasing seat may be a viable business solution, but not all industries can make the most of it.

e-support 75

e-support Call Center Industry Resources 75

BirdEye

NOVEMBER 30, 2023

For local businesses, every customer interaction counts, including how they pay. Choosing the right payment processor can transform your checkout into a gateway for customer satisfaction and business growth. The tricky part is that there are a lot of online payment processing solutions to choose from. See how Birdeye can help.

e-support 59

e-support Sales Banking Tools 59

Inbenta

AUGUST 17, 2021

Why launch a voice-based chatbot project: adding more value to your business. Voice-enabled search applications offer nothing less than the type of search we’d expect in the busy world we live in. Why launch a voice-based chatbot project: adding more value to your business. They offer a host of products.

Chatbots 94

Chatbots Customer Service Self Service Competitive Advantage 94

SurveyGizmo

OCTOBER 1, 2021

All five sites present the opportunity to compare solutions. However, the proficiency of the peers reviewing on the site can affect how each site rates the solutions. Seasoned market researchers also migrate to Capterra and G2 to find new solutions when they’ve outgrown or become dissatisfied with their current solutions.

Marketing 98

Marketing Software Comparison Analysis 98

CustomerSuccessBox

MARCH 2, 2022

The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Overview of the Customer Success Software market: The businesses in this sector are growing due to the personalized solutions they bring for serving the customers.

Software 52

Software Customer Success Marketing Transportation 52

Magellan Solutions

APRIL 16, 2024

Your website is often the first thing potential customers see when interacting with your business. Having a professional website is essential for businesses. An SEO-friendly, fast-loading website with a great user experience can help your business grow by attracting and retaining customers. So, what are you waiting for?

Company 52

Company Guidelines Tips Call Center 52

Kustomer

SEPTEMBER 6, 2022

Read on to discover what social customer relationship management is and how to apply it in your business. In a CRM context, social data refers to the data generated when customers interact with your business through social media. What Is Social Data? Social CRM thus encompasses both elements of marketing and public relations.

Customer Relationship Management 98

Customer Relationship Management Customer relationships Social Media CRM 98