Comm100

SEPTEMBER 25, 2021

With the revelation that up to 75 percent of consumers expect to see a live chat offered over any other communication channel, companies and businesses are now prioritizing investment in white label chat software to better service their customers and improve their response times. Features and functionalities of a white label live chat.

How To 221

How To Software Video Customer Satisfaction 221

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. On the other hand, 76% of consumers will stop doing business with you after just one bad experience.

Automotive 260

Automotive Management Social Media Feedback 260

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this. Security & compliance .

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

AUGUST 1, 2023

Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. 76% get frustrated when this doesn’t happen. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.

Customer Service 159

Customer Service How To Omni-Channel Video 159

Comm100

MAY 20, 2022

The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat.

Software 180

Software Wait Times Multi-Channel Consumers 180

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. It caters to diverse regulations.

Video 90

Video Policies e-support System 90

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. And while few ‘zero out’ to an agent right away these days, when they do request a live person, they expect an efficient experience. Collaboration is an emerging theme.

Contact Center 306

Contact Center Self Service Analytics Banking 306

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Video 95

Video Strategy Marketing Social Media 95

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. Live chat provides all this and so much more as agent and customer message one another in real-time via desktop or mobile. Audio and video c hat.

Software 130

Software Video eBook Interaction 130

TechSee

APRIL 9, 2024

This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. This lack of visual context leads to frustration on both ends—customers feel misunderstood, and agents feel handicapped in providing efficient solutions.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

Comm100

DECEMBER 7, 2022

Grown-up surrounded by technology, this generation wants fast, convenient, 24/7 digital support that only an omnichannel approach that includes live chat, chatbots, SMS and social media can truly provide. Phone is a notoriously high-friction channel, forcing callers to be put on long hold times and repeatedly passed between agents.

Engagement 173

Engagement Chatbots Social Media Video 173

Comm100

MAY 19, 2021

When managing agents remotely (and close by too), you need total visibility over your agents on an individual level and on a team level. Chat with agents : This type of feature helps veteran agents guide the new ones and quickly answer their questions within the platform, as if they’re sitting by their side. Use video chat .

Training 130

Training Tips Customer Service Knowledge Base 130

TechSee

AUGUST 15, 2021

When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. These services, as well as other industries that are negatively affected by high numbers of warranty claims, need better warranty management solutions.

Self Service 207

Self Service Management Video Contact Center 207

Comm100

APRIL 21, 2022

While banks are typically driven by the interests of its shareholders, credit unions’ not-for-profit status drives them to focus on delivering the very best service to its members. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Trends 138

Trends Technology Chatbots Financial 138

TechSee

JUNE 1, 2023

Cochlear is the world leader in implantable hearing solutions. We sat down with Myra Arriaga, one of Cochlear’s device support specialists, to discuss her passion for ensuring her recipients have consistent access to hearing as well as with Adriana Rodriguez and her son Noel, a bilateral Cochlear recipient.

Technology 207

Technology Video Connections Interaction 207

Comm100

JUNE 22, 2021

We sat down (virtually speaking) with Derek Gaucher, Coordinator of IT Solutions at Dawson College, to ask him about how Dawson College is embracing new customer service technologies and channels to provide a digital student experience that has become central to their success. And the work doesn’t stop once the student has enrolled.

Customer Service 131

Customer Service Video Course Technology 131

Comm100

OCTOBER 25, 2021

These student dropouts have a major impact on the bottom line of schools. One study by Stanford found that students leaving before graduation can cost institutions up to $40,000. Students are seeking digital communication, and live chat and chatbots deliver precisely on their needs and expectations. Get ebook now.

Engagement 130

Engagement Tips eBook Chatbots 130

Comm100

FEBRUARY 23, 2021

Be available online — in more ways than one. To cater to this, you need to be available on the key digital channels, giving your customers the choice to reach out where, when, and how it suits them best. Tips for optimizing availability: – Make sure to offer live chat. Everyone texts. It’s fast and convenient.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

Kayako

MAY 13, 2022

65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks. Customer self-service portals are a win-win situation because they increase customer satisfaction while freeing up live agent time. Fortunately, customers also like to help themselves.

Self Service 275

Self Service Knowledge Base e-support Policies 275

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI.

Innovation 100

Innovation Resources Entertainment Sports 100

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. However, not every visual engagement provider offers the ideal solutions to your needs.

Engagement 109

Engagement Self Service Video Culture 109

Comm100

MARCH 2, 2022

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. To deliver on this expectation, member support is key. Through direct communication with individual members, credit unions can show their genuine care and interest in them.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

AWS Machine Learning

APRIL 18, 2024

Then there are the times that others are talking in a language that’s not your first language, and you’d love to have a live translation of what people are saying to make sure you understand correctly. All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA).

Knowledge Base 95

Knowledge Base Meeting Resources Analytics 95

Beyond Philosophy

APRIL 11, 2024

Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. First, I want to thank Boehme for taking the time to submit the video. Whichever marketing principle you embrace, the general idea is that you understand what problem customers are trying to solve and provide them with a solution.

How To 78

How To Exercises Video Customers 78

Comm100

JUNE 27, 2021

They have a pair of shorts in the basket, and they’re right on the edge of clicking ‘Complete order’. But there’s just one problem. This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. They’re not quite sure if they’ll be the right size.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

Comm100

FEBRUARY 9, 2021

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. From sales and lead generation, to engagement and loyalty, live chat is an incredibly flexible tool. Dawson College – Hosting a virtual open house with live chat & video engagement.

Examples 143

Examples Industry e-support Abandon Rate 143

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Wait Time: 35 Seconds. Knowledge Base.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

TechSee

SEPTEMBER 9, 2020

They want to communicate on their preferred channels, receiving personalized content and proactive services. Organizations are therefore leveraging data to deliver personalized one-to-one service, in line with current expectations and evolving needs, from raising families to special care. The other is cost optimization.

Management 145

Management Self Service Multi-Channel Video 145

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. In addition, Thompson is a popular keynote speaker, blogger, and the author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Totango

JANUARY 2, 2024

Here are just a few highlights from our conversation, and don’t forget to watch the entire lively discussion here. In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

AWS Machine Learning

DECEMBER 12, 2023

As one of the main events of the DigiFest, AWS and Accenture conceptualized a company-wide AWS DeepRacer challenge where engineers can build and train their models to become better versed in using ML with AWS. Thousands of engineers are being onboarded to contribute to this transition. Why is machine learning important to Vodafone?

Telecommunications 105

Telecommunications Training Chatbots CRM 105

Totango

MAY 13, 2022

Onboarding is one of the first times your customer engages with your business. First, we’ll look at what customer engagement systems do and why you need one. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Video tutorials and transcripts.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

TechSee

JUNE 29, 2023

The Value of AI in Customer Service One of the most significant advantages of AI-powered customer service is that it is available 24/7, allowing customers to receive assistance at any time of day or night. AI in Customer Service will reduce customer wait times and improve overall efficiency.

Chatbots 202

Chatbots Customer Service Customer Service Representative Wait Times 202

BirdEye

DECEMBER 8, 2022

In this article, we’ll show you 15 different types of social media so you can decide which ones will be best for your business. Video sharing social media platforms 4. Live streaming social media apps 9. Discussion forums on social media platforms 10. Social networks 2. Image-sharing social media platforms 3.

Social Media 98

Social Media Brands Video Entertainment 98

Kustomer

JANUARY 7, 2024

It doesn’t mean Intercom is a bad solution, in fact we think it’s an adequate software with plenty of upside — but there may be other tools on the market that better align with your business requirements. Outages can be problematic: According to one user on G2 : “Intercom constantly has outages. Completely unacceptable.”

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

Customer Centricity 59

Customer Centricity Video Feedback Customers 59

TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. There is more than one challenge to address and more than one way to gain from effective and on-point customer self-service strategies. What is Customer Self Service? By 2025, 50.7%

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109