roles product 
SurveySparrow
APRIL 25, 2023
Product planning and development play a critical role in the success of any business. They are the processes through which a company identifies, designs, develops, and launches new products or services to meet the needs of its target customers. This research will help you create a unique product with a competitive advantage.
Gainsight
SEPTEMBER 1, 2021
The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. Ready to start riding the product growth wave? What is product growth?
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Gainsight
DECEMBER 7, 2020
You’ve done your research, met with customers, and determined exactly what product or features need to launch in order to drive revenue or win market share. While both roles work together collaboratively, their impact on a business is measured differently. But how will you bring everything to life?
CustomerSuccessBox
JUNE 21, 2021
The Customer Success Manager plays a critical role in the development of customers since he/she is the one responsible for understanding and guiding customers through the entire process. Should a customer success manager have a seat on the product management table? So, Are you already participating in product roadmap discussions?
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
You’re invited to join us on February 2-3, 2022 to reimagine your digital workplace and empower your employees to more productive and engaging ways of working. Session topics may include: The role of culture and the Great Resignation. Qualified attendees that register by Jan 31, 2022 will receive a $15 Uber Eats Voucher!
InMoment XI
NOVEMBER 16, 2023
Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.
CSM Magazine
FEBRUARY 24, 2021
The most valuable part of a customer service role is the ability to support clients. When customers are in need of advice – what financial product they should be buying, technical issues, payment problems – the customer service team is invariably their first port of call. Reassuring Voice.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Are you looking to elevate your CX support strategy?
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. One of the most visible changes to companies as part of this transformation is the advent of customer success.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Join Sheila McGee-Smith, contact center industry analyst and No Jitter blogger, along with Elizabeth Magill, the Senior Director of Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration. What role AI can play in ensuring a successful migration.
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
Setting aside the large costs involved in high rates of employee turnover that can result from lack of employee satisfaction and engagement, the positive results of good Workforce Engagement Management include increased performance and productivity as well as enhanced customer satisfaction and loyalty. What is Workforce Engagement Management?
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