Gainsight

FEBRUARY 28, 2024

Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! The post Top 3 Use Cases for Customer Communities in 2024 appeared first on Gainsight Software.

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Self Service Innovation Knowledge Base Resources 52

CSM Magazine

AUGUST 20, 2023

With the increasing complexity of cases and the need for data-driven insights, legal case management software equipped with robust analytics and reporting tools has become indispensable. Imagine a law firm handling a high-profile litigation case spanning multiple jurisdictions and requiring extensive expert witness evaluation.

Analytics 52

Analytics Report Software Measurement 52

Inbenta

NOVEMBER 3, 2022

In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away. CASE STUDY: HEALTHCARE CHATBOT IN GLOBAL PHARMACEUTICAL COMPANY This Fortune 500 pharmaceutical giant needed help with high monthly chat volume. Read full case study].

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

SurveySensum

DECEMBER 15, 2023

This oversight leads to missed opportunities and resources, making it hard for the sales team to turn acquired leads into loyal customers. So, let me explain the process, benefits, and amazing results of drop-off surveys with a case study of an NBFC I recently worked with. But how exactly are you supposed to do that?

Survey 52

Survey NPS Feedback Case Study 52

AWS Machine Learning

APRIL 21, 2023

Running batch use cases in production environments requires a repeatable process for model retraining as well as batch inference. This solution highlights the ability to use the fully managed features within SageMaker MLOps to reduce operational overhead through fully managed and integrated capabilities. Setup.ipynb |— 1.SageMakerPipeline-BaselineData-Train.ipynb

Training 75

Training Consumers Policies Data 75

AWS Machine Learning

MAY 31, 2023

In such cases, data scientists have to provide these parameters to their ML model training and deployment code manually, by noting down subnets, security groups, and KMS keys. In this post, we show you how to create and store the default configuration file in Studio and use the SDK defaults feature to create your SageMaker resources.

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Resources Training Policies Groups 80

West Monroe

APRIL 19, 2022

Well, let’s go back to the original use case: cryptocurrency. Read on for a few ways digital leaders in a wide swath of industries can use—or already are using—blockchain as an innovation-enabler and problem-solver. Use case: Share important data with industry peers in a cost-efficient manner.

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Company Healthcare Innovation Industry 52

Gainsight

OCTOBER 7, 2022

Coach Beard is focused on data and results, using his expertise in the game to push the team toward winning. One example of a powerful strategy based on these principles is the use of product qualified leads (PQLs). The customer gets a chance to see what the product is all about and how it fits into their specific use case.

Customer Journeys 52

Customer Journeys Analytics Sales Customer Success 52

Circular Edge

DECEMBER 8, 2021

CE’s Sagar Bora, Technical Consultant, provided an overview of basic concepts and sample use cases including calling orchestrations from E1 forms, uploading data into E1 using a CSV file and enhancing orchestrations with Groovy scripting. Sharing CE digital resources including the latest 9.2 I am happy to help!

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Resources Self Service Consulting Innovation 52

Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

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Resources How To Video Course 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. Many leaders will nod along with this conversation, but they lack the true knowledge to put the right time, effort, or resources toward this understanding.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Lithium

JANUARY 20, 2022

That’s what makes Community Manager Advancement Day so important - because while these practices should happen daily, it’s important for us as a group to focus on advancing ourselves first and foremost. Use them to grow your community management skills, while giving yourself some inner peace and calm. Inspiration & Case Studies.

Resources 52

Resources Social Media Case Study Video 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Using Product Analytics to Drive Product Roadmaps. Product Qualified Leads (PQLs): A Use Case in CS/Product Collaboration. Six Ways to Use Product Analytics to Drive Your Product Roadmap.

Resources 52

Resources Roadmap eBook Analytics 52

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. 5 resources to set your CSMs up for success. What other resources does your team use?

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Resources Customer Success Chief Customer Officer Case Study 70

inmoment

AUGUST 19, 2020

In fact, many financial services companies use their customer experience programs as a primary tool to influence key business outcomes. Use Case #1: Empowering Employees. Use Case #2: Preventing Churn. A global financial services firm used its CX solutions to identify customer segments that were most at risk.

Financial 52

Financial Brands eBook Survey 52

ChurnZero

FEBRUARY 17, 2021

Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation.

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Resources Customer Success Tips Analytics 78

BlueOcean

JANUARY 30, 2024

What math should go into the business case around call center outsourcing costs? (Or Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !) Pay Per Use Instead of Pay Per Person We are big fans of the transactional model in a strategic relationship.

Contact Center 296

Contact Center Call Center Comparison Customer Care 296

NobelBiz

APRIL 19, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. Easy growth: In the contact center world, growth is highly dependent on the available technical resources. You only pay for what resources you use.

Contact Center 52

Contact Center Resources Management Call Center 52

Circular Edge

APRIL 23, 2021

which includes enhancements in the areas of application optimization, user experience , system automation , security & digital transformation that make JDE easier to use. IFEnvision featured 50+ sessions highlighting Orchestrator use cases. Lyle Ekdahl also announced the availability of Apps & Tools 9.2.5.3

Resources 52

Resources Self Service Case Study Innovation 52

Interactions

SEPTEMBER 12, 2018

SEPTEMBER 12, 2018 There is no shortage of use cases. Read more » The post AI Adds Value to the Customer Experience: 3 Use Cases appeared first on Interactions Resource Center.

Customer Experience 48

Customer Experience Resources Interaction Customers 48

Circular Edge

OCTOBER 30, 2020

One customer case study featured Atrion Medical , a specialty medical device manufacturer, who rolled out more than 30 notifications across sales, purchasing, work orders & QA to proactively keep their users informed and enable them to quickly take action.

Resources 52

Resources Self Service Case Study Innovation 52

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Forrester Report: The Business Case for Customer Success Management. How Gainsight Uses An Outcomes Based Framework to Drive NDR. How To Score Customer Health.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

BlueOcean

OCTOBER 17, 2023

Implementing ESG standards requires tremendous resources, long-term investment, and sometimes an entire overhaul of a company’s infrastructure and processes. This is often the case for smaller companies or those with complex supply chains with limited visibility. Evaluating ESG through your RFP is complex.

How To 177

How To Government Guidelines Effort Score 177

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. It’s time to make your case. Often, CRM systems are the tools used to track important customer data and feedback metrics.) That’s a measurement that can help make your case, but it’s not necessarily the end-goal. And tracking that happiness?

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ROI CEM Net Promoter Score Customer Experience 143

Waypoint Group

MAY 24, 2022

Part 2 in the Series: Optimize Your Resources For Maximizing Lifetime Value. Let’s dive into what it’s all about, starting with allocation of resources and then some critical aspects of the process. Case Example Sidebar : Does your “Customer Marketing” consist of newsletter and email blasts to all your customer contacts?

Resources 52

Resources Sales Course Customer Success 52

Team Support

JUNE 1, 2020

In this blog series we’ll walk you through what to expect after the onboarding process as well as all of the resources available to you and your support team. I’m a person who enjoys mysteries and puzzles, but I certainly wouldn’t want your experience with using our platform to be either one! In those cases, we’re here for you.

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Resources B2B Knowledge Base Tips 64

Customer Bliss

JULY 6, 2018

” my aim is for people to use this book as a resource to become better business leaders and employees, all working together to fix customer frustrations, earn loyalty, and drive growth. More Articles and Resources to Improve Your Customer Experience. Bring People Back to the Core of Our Work.

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Resources Case Study Comparison Hospitality 100

AWS Machine Learning

MARCH 13, 2024

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. It enables secure, high-speed data copy between same-Region access points using AWS internal networks and VPCs.

Policies 91

Policies Groups Resources Guidelines 91

Circular Edge

APRIL 22, 2020

Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 Martin Marietta who achieved compliance with new lease accounting standards using 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. Lease Management. GoodTimesWithJDE.

Resources 52

Resources Innovation Roadmap Self Service 52

AWS Machine Learning

MARCH 25, 2024

It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations.

Guidelines 82

Guidelines Resources Connections Communication 82

Horizon CX

APRIL 1, 2024

Yet, despite the abundance of resources and attention dedicated to customer experience (CX), many organizations still struggle to achieve higher levels of CX maturity. Data-driven decision-making: The organization uses customer data to inform its CX strategy and decision-making. What is Customer Experience Maturity?

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

AWS Machine Learning

APRIL 18, 2024

We are excited to announce that Slack, a Salesforce company, has collaborated with Amazon SageMaker JumpStart to power Slack AI’s initial search and summarization features and provide safeguards for Slack to use large language models (LLMs) more securely. None of your data is used to train the underlying models.

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Multi-Channel Sports Strategy Data 96

AWS Machine Learning

NOVEMBER 8, 2023

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

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Resources Analytics Software Data 99

Heart of the Customer

SEPTEMBER 25, 2014

Kelly recently ran a journey mapping workshop that serves as a great case study for how customer experience tools can be used for internal clients as well as external. I gave criteria to each group to drive the dialog, such as: Usefulness of function of each recommendation. Using personas to drive customer empathy.

Customer Journeys 88

Customer Journeys Case Study Government Study 88

AWS Machine Learning

MARCH 12, 2024

In this post, we explore what an audience overlap analysis is, discuss the current technical approaches and their challenges, and illustrate how you can run secure audience overlap analysis using AWS Clean Rooms. The collaboration creator uses the invitee’s AWS account ID as input to send invitations.

Analysis 101

Analysis Advertising Data Consumers 101

AWS Machine Learning

FEBRUARY 13, 2024

Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model. SageMaker Feature Store provides a secured and unified store to process, standardize, and use features at scale across the ML lifecycle.

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Groups Government Resources Consumers 107