BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Whether you’re an established business looking to scale or a startup just getting off the ground, our guide has something for everyone.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. Reviews serve as a resource for prospective customers to make informed decisions.

Examples 97

Examples Social Media Video Feedback 97

CSM Practice

JANUARY 13, 2021

Some of the renewal management challenges for many businesses include : Lack of a customer-centric approach. Overwhelmed CSMs managing renewals, health, and expansion. In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively.

How To 98

How To Self Service Touchpoint Customer Centricity 98

SurveySensum

JANUARY 31, 2024

In this customer experience industry, the one question that’s asked of me the most is – What do I do to keep my clients happy? Here’s what I say: Think of your business like a lively party. You’ve got the newcomers sipping on the excitement of your products. You treat everyone like a VIP.

Strategy 52

Strategy Net Promoter Score Customer Satisfaction Feedback 52

Method:CRM

APRIL 3, 2023

But how do you go about creating an enjoyable experience that keeps customers coming back? Through this blog post, you’ll answer the question, “How do CRM systems improve customer experience?” You’ll also learn some tips to get the most out of your CRM and improve your small business customer experience.

CRM 52

CRM Customer Experience Self Service Customer Journeys 52

BirdEye

APRIL 6, 2023

Starting a business is a great way to fulfill your passions and make a living. It’s also an effective way to gain a more flexible lifestyle and greater independence you won’t find working for someone else. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

Insurance 98

Insurance Social Media Transportation Consulting 98

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career.

Social Media 97

Social Media Consulting Ecommerce Financial 97

CSM Practice

MARCH 13, 2020

Executive sponsors leverage their deep understanding of the organization’s ecosystem to support your platform’s selection and implementation despite other alternative solutions. They can also align and educate relevant teams and top executives with the benefits of your solution, ensuring customer success as they do.

Multi-Channel 82

Multi-Channel Effort Score Customer Success Customers 82

ClientSuccess

APRIL 18, 2018

For those just joining our blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients.

Exercises 48

Exercises Customer Success eBook Training 48

Solvvy

AUGUST 31, 2022

Satisfied, happy customers are key to business success, and the customer satisfaction (CSAT) score allows you to measure and monitor those sentiments. Satisfied, happy customers are key to business success, and the customer satisfaction (CSAT) score allows you to measure and monitor those sentiments. What is a CSAT Score?

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity?

Metrics 98

Metrics Customer Success Engagement Effort Score 98

ProProfs Chat

JANUARY 7, 2020

It only takes one bad experience for the customer to swear off your business forever. . By the same logic, one outstanding customer experience can convert them into loyal brand ambassadors, lifelong. . By the same logic, one outstanding customer experience can convert them into loyal brand ambassadors, lifelong. .

Customer Service 112

Customer Service How To Customer Journeys Customer Centricity 112

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Let’s get started!

Customer Success 70

Customer Success Management Chief Customer Officer Customers 70

ClientSuccess

FEBRUARY 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Question 1. Question 2.

Chief Customer Officer 52

Chief Customer Officer Customer Success eBook Exercises 52

ClientSuccess

MAY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Question 1. How has it helped you?

Customer Success 51

Customer Success Management eBook Software 51

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. How has it helped you? ”.

Customer Success 56

Customer Success Chief Customer Officer eBook Software 56

Amity

APRIL 7, 2017

You might need additional funds to purchase a Customer Success Operations system to automate playbooks and avoid unnecessary manual work. You might need additional funds approved to hire additional Customer Success managers. Additional team members will help keep your CSM ratio reasonable and your team more proactive.

Customer Success 67

Customer Success Chief Customer Officer How To Metrics 67

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Question 1.

Software 40

Software Customer Success Culture Customers 40

ClientSuccess

AUGUST 29, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Question 1. Question 2.

Customer Success 42

Customer Success eBook Leadership B2B 42

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Question 1.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

ClientSuccess

MAY 16, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients.

Management 41

Management Customer Success eBook Culture 41

ClientSuccess

MAY 15, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Question 1. How has it helped you?

Customer Success 45

Customer Success Chief Customer Officer Leadership Culture 45

CSM Practice

SEPTEMBER 25, 2020

10:15 – Nick discusses the survey sent out in May about clients’ expectations. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. 16:40 – Irit discusses a part of the survey result that shows companies are planning on letting customer success managers go or shrink.

Customer Success 85

Customer Success Survey Chief Customer Officer Customers 85

Experience Matters

APRIL 7, 2015

Nominees are rated based on their capabilities, results, and client feedback. Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Clarabridge. NICE Systems. Rant & Rave.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

ClientSuccess

SEPTEMBER 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Let’s get started!

Customer Success 40

Customer Success Culture Leadership NPS 40

Grade.us

MAY 15, 2018

"Are you helping or hurting me?" It's the trust question your new client meetings need to answer. Clients are looking to see if you're under or over performing. They assume their new clients trust them. I've already won this client, " they tell themselves. New client relationships are incomplete.

Meeting 39

Meeting Return on Investment Communication Resources 39

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Question 1.

Customer Success 40

Customer Success NPS Consulting Metrics 40

Grade.us

APRIL 25, 2019

Your agency needs a swear jar. You and your employees put $1 in the jar whenever someone utters an overblown or overused piece of jargon. Drop the M-bomb (millennial) and you pay $2. Drop the M-bomb (millennial) and you pay $2. Do clients actually understand what we're saying? Here's how it works.

Report 37

Report Marketing Metrics Social Media 37

Grade.us

FEBRUARY 25, 2020

This is it, the year you’re finally ready to pull the trigger on starting a local SEO business. People need your services, and if you’re a local SEO expert, then you can make a really good living launching either an agency or a solo consultancy. This step-by-step guide will show you the way.

How To 47

How To Consulting Marketing Industry 47

Daniel Group

AUGUST 15, 2014

A few weeks ago, I was reading through several thousand voice-of-the-customer (VoC) comments we’d gathered for a client 1 when I was stopped in my tracks by a quote. It may be common wisdom that the best product doesn’t always win, but there’s nothing like seeing the proof straight from a customer’s mouth.

B2B 55

B2B Customer Experience Management Customer Experience Management 55

SurveySparrow

SEPTEMBER 6, 2019

As a part of the customer experience program, Customer Lifetime Value is one of the key metrics that need to be tracked. It is the measurement of the value a customer brings to your company after the first purchase till the end. For starters, it helps you gauge a cost per acquisition that is reasonable.

Social Media 51

Social Media Effort Score Metrics Customers 51

Grade.us

JUNE 9, 2020

Most agencies have had significant fluctuations with their client rosters over the last few months. Even if you’ve been in the review management business for years, the pandemic has most likely flipped things upside now and you may have found yourself going back to the prospect hunt. Reading Time: 9 minutes. Table of Contents.

Management 27

Management How To Tools Industry 27

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. In this blog, we focus on the definition of a client partner, their job role, and their job description. The responsibilities of a client partner. A client partner is the person clients work with directly.

Consulting 10

Consulting Examples B2B Customer Success 10

Magellan Solutions

FEBRUARY 24, 2022

Have you ever heard about Lead Generation ? The key to your business’s success is to get good leads. But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them.

Social Media 40

Social Media B2B B2C Sales 40

Middlesex Consulting

DECEMBER 27, 2015

This is a guest blog by my friend Nick Frank of Service in Industry. To be successful, these businesses need people that can bridge these two mind-sets at the customer touch points. To be successful, these businesses need people that can bridge these two mind-sets at the customer touch points. 5 Recognise and reward success.

Culture 60

Culture Training Brands Strategy 60

Amity

AUGUST 5, 2016

Can you tell me a little bit about your responsibilities at Achievers? How did you get started in Customer Success and what was your path into your current role? As our company and customer portfolio grew, there were a lot of growth opportunities from a CS perspective, and I moved into a management role.

Customer Success 48

Customer Success Culture Customers Meeting 48

Grade.us

MAY 6, 2019

You might have caught him on one of Moz.com's Whiteboard Friday presentations, or seen him at SMX. The agency itself has been recognized all over the world for what it's accomplished by gathering data and using that data both to strategize and to innovate for clients. I need to have a look at your search console data.

Data 37

Data Banking Conference Tools 37