ClientSuccess

MAY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. Company : Game Plan. From : Shannon Kenedy.

Customer Success 51

Customer Success Management eBook Software 51

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. At first you feel satisfied, confident in your investment. Watch Out for Key Differences Between Similar Solutions.

Customer Engagement 102

Customer Engagement Tools Engagement CRM 102

ProProfs Chat

JANUARY 7, 2020

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Your customer service team, of course!

Customer Service 112

Customer Service How To Customer Journeys Customer Centricity 112

Russel Lolacher

JUNE 19, 2022

In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. Workplace Wisdom Blog. KEY TAKEAWAYS. Where compassion fits depending on your generation. She’s the author of the workplace wisdom blog.

Culture 98

Culture Consulting Leadership Management 98

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years.

Customer Success 48

Customer Success Culture Travel Customers 48

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Comm100

NOVEMBER 15, 2017

He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its own. Your problem has not been resolved. What Is First Contact Resolution? Email: whether a customer’s issue has been resolved in one email response.

How To 109

How To First Call Resolution Social Media Contact Center 109

Amity

MARCH 8, 2017

As Sysomos grew and gained momentum, Customer Success became a true pillar of its culture. Making sure every single one of their 1,200+ customers achieves the best possible outcomes using Sysomos is a true mission statement for all departments in the company. Can you tell us about your responsibilities at Sysomos?

Customer Success 57

Customer Success Customers Culture Analytics 57

Solvvy

AUGUST 31, 2022

There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. Satisfied, happy customers are key to business success, and the customer satisfaction (CSAT) score allows you to measure and monitor those sentiments.

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62

Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience.

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

Grade.us

MAY 7, 2019

Finding the perfect marketing agency management tools can be overwhelming. When you're running a marketing agency, there's so much to do. In the beginning, your team is small so that means you're forced to wear multiple hats. What if you had the appropriate set of tools to run your agency? Project Management 2.

Tools 37

Tools Marketing Management Video 37

Grade.us

FEBRUARY 25, 2020

People need your services, and if you’re a local SEO expert, then you can make a really good living launching either an agency or a solo consultancy. People need your services, and if you’re a local SEO expert, then you can make a really good living launching either an agency or a solo consultancy.

How To 47

How To Consulting Marketing Industry 47

Amity

APRIL 24, 2017

From the day the three co-founders started the company, its business plan, and its culture, Customer Success has been at the forefront of all things Loopio. We sat down with Loopio's Co-founder and CEO, Zakir Hemraj , to discuss the genesis of Customer Success at Loopio and the effect it’s had on the company as a whole.

Customer Success 93

Customer Success Culture Metrics Customers 93

Amity

AUGUST 5, 2016

With hundreds of customers worldwide, Achievers delivers a powerful new way for companies to engage, align, and recognize employees to drive business success. We sat down with Vanessa Brangwyn , the VP of Customer Success, to discuss how Customer Success has evolved at Achievers over the last five years.

Customer Success 48

Customer Success Culture Customers Meeting 48

Amity

JUNE 8, 2016

Over the last several years, sophisticated tools for analyzing customer data have made it possible for companies to target increasingly granular characteristics of their buyer personas. But focusing too much on the quantitative aspects of customer relationships can have the opposite effect. Allow me to explain what that means.

Software 48

Software Customer Journeys CRM Guidelines 48

Grade.us

MAY 15, 2018

It's the trust question your new client meetings need to answer. They’ve read hundreds of reviews from our happy customers. They’ve read hundreds of reviews from our happy customers. Your clients aren't completely sold on you yet. Am I suggesting that you don't have your client's trust? Of course they trust us!

Meeting 39

Meeting Return on Investment Communication Resources 39

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40

Grade.us

MAY 6, 2019

The agency itself has been recognized all over the world for what it's accomplished by gathering data and using that data both to strategize and to innovate for clients. The agency itself has been recognized all over the world for what it's accomplished by gathering data and using that data both to strategize and to innovate for clients.

Data 37

Data Banking Conference Tools 37

Grade.us

JANUARY 29, 2019

How do you get competitors to do it? Why would they help you build your client roster? How do you get competitors to send an avalanche of referrals to your local search agency? The structure is key as it provides you with the boundaries, protection, terms and conditions you need to make this work.

Policies 35

Policies Meeting Advertising Connections 35

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. They need to massively scale.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Grade.us

JUNE 9, 2020

Even if you’ve been in the review management business for years, the pandemic has most likely flipped things upside now and you may have found yourself going back to the prospect hunt. On top of that, lead generation is difficult when most small businesses are either doing their marketing themselves or doing nothing at all.

Management 27

Management How To Tools Industry 27

Grade.us

AUGUST 14, 2018

Do you know the secret the secret behind successful community events? You know what it is. I know what it is. Actions you'll absolutely need to take to be able to make your community event a success. Your actions expose your motive. That the good you do isn't a gift, it's a loan. Reciprocity.

Groups 40

Groups Resources Sales Analytics 40

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

SmartKarrot

JULY 31, 2020

As a customer-facing brand in a highly competitive market, what gives you the cutting edge over others? What does it take for the customers to pick you over the competitions? How to ensure customer delight or how to improve customer satisfaction? But how do we draw the thin line of difference?

Customer Satisfaction 10

Customer Satisfaction Social Media Customers Loyalty 10

Magellan Solutions

FEBRUARY 24, 2022

The key to your business’s success is to get good leads. But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them. What is Lead Generation Outsourcing? Have you ever heard about Lead Generation ?

Social Media 40

Social Media B2B B2C Sales 40