Centercode

JULY 6, 2023

Throughout the year, we’re constantly publishing valuable resources, tools, and information to help you run better beta tests. From our whitepapers to our case studies to our blog posts, we aim to provide a variety of beta testing advice no matter what product you’re launching, job title you hold, or industry you’re in.

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Centercode

JULY 6, 2023

Beta testing can be daunting, so throughout the year we publish valuable tools and resources that can help ease many of the challenges. From blog posts and case studies to in-depth whitepapers and eBooks, we provide customer validation advice and best practices for companies big and small, no matter what product you’re launching.

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Resources Case Study eBook Study 52

Clarivate

DECEMBER 18, 2023

As IP legal teams strategically navigated 2023 Clarivate created resources to help, backed by insights from industry experts. To ensure you don’t miss out, we complied the Top Five IP resources from 2023 below.

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Resources Case Study Innovation Report 59

CX Centric

APRIL 24, 2021

Lack of resources, property challenges, limited funding and talent retention are amongst the lingering challenges that these not-for-profit organisations have been battling with for decades. So far the organisation has also identified just over 200 qualified leads.

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Case Study Study Analytics Financial 52

Lithium

JANUARY 20, 2022

In recognition of the amazing work you do day-in and day-out with your own communities, we at Khoros have once again gathered up-to-date resources you can use - today, right now - to advance yourself. Inspiration & Case Studies. Please let us know, and share your favorite CMAD resources below. Getting Started.

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Resources Social Media Case Study Video 52

Confirmit

FEBRUARY 26, 2019

For most companies, research means reliable sample – in this case, Spanish speaking sample. Culturati Research identified this need and dedicated resources to building a best-in-class Hispanic panel. Download this case study to learn how Culturati has been able to harness Confirmit’s solutions to drive the company forward.

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ClientSuccess

NOVEMBER 2, 2020

5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. Featuring real-world CSMs with real-world challenges, CSM From the Trenches offers a case study-like look at customer issues and presents an actionable solution to these common situations.

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Resources Customer Success Chief Customer Officer Case Study 70

Circular Edge

DECEMBER 8, 2021

Sharing CE digital resources including the latest 9.2 Please do consider me at your service if you wish to request access, have any questions, additional resource needs or if you’d like to explore CE product & service innovations 1on1. Resources: #IFDD Replays Available [link]. I am happy to help! 5 Minute RPA Survey.

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Resources Self Service Consulting Innovation 52

Grade.us

APRIL 28, 2020

So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. Case studies are ideal if you have the right ingredients. A great case study starts with the right ingredients. “See?

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Case Study Study Management How To 40

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

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Resources Case Study Study Conference 52

West Monroe

MAY 8, 2022

Ask 100 business leaders what their organization’s 2022 goals are, and you’ll likely get 100 unique responses (if not more)—depending on their industry, company size, and many other factors.

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Case Study Study Fashion Financial 52

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Unpack an intriguing case study where a brand’s bold pricing and production strategy turns the supply chain playbook on its head, offering unique insights into consumer trust and the anticipation of demand. Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

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Case Study Leadership Customer Satisfaction Meeting 143

SurveyGizmo

OCTOBER 11, 2017

By reallocating resources that were formerly used to conduct this research, DFG has expanded their business offerings to organizations looking to perform customer feedback studies at scale. Download SurveyGizmo’s latest case study below! John Lewis, Founder & CEO, The Denver Food Group.

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Circular Edge

OCTOBER 30, 2020

One customer case study featured Atrion Medical , a specialty medical device manufacturer, who rolled out more than 30 notifications across sales, purchasing, work orders & QA to proactively keep their users informed and enable them to quickly take action. Smart Help Staff Aug+ : Tap Into 160+ Resources As Needed.

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Resources Self Service Case Study Innovation 52

Circular Edge

APRIL 23, 2021

One customer case study featured Emirates Flight Catering (EKFC) who accomplished their 9.2 Another case study featured Craig Scullin , Director of IT at Granite Properties & Tonio Thomas , Sr. Looking to expand your knowledge of Orchestrator after InFocus Envision? I am happy to help!

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Resources Self Service Case Study Innovation 52

Customer Bliss

JULY 6, 2018

” my aim is for people to use this book as a resource to become better business leaders and employees, all working together to fix customer frustrations, earn loyalty, and drive growth. More Articles and Resources to Improve Your Customer Experience. Bring People Back to the Core of Our Work.

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Resources Case Study Comparison Hospitality 100

Heart of the Customer

SEPTEMBER 6, 2016

The post Journey Mapping Case Study: You’ve Got to Be in It to Win It appeared first on Heart of the Customer. Journey mapping is the perfect tool to explore the thoughts, feelings, […].

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Customer Journeys Case Study Study B2B 60

InMoment XI

MARCH 27, 2024

According to research: 95% of automotive shoppers rely on online resources to gather information, bypassing dealerships as their starting point. Another way to leverage customer feedback is to highlight positive customer testimonials, case studies, and success stories on your website, social media channels, and marketing materials.

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Automotive Management Social Media Feedback 260

Heart of the Customer

SEPTEMBER 25, 2014

Kelly recently ran a journey mapping workshop that serves as a great case study for how customer experience tools can be used for internal clients as well as external. The post Case Study: Using Journey Mapping Workshops to Drive Change in City Government Customer Experience appeared first on Heart of the Customer.

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Customer Journeys Case Study Government Study 88

Magellan Solutions

FEBRUARY 14, 2024

Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care. Case Studies of Successful Healthcare Outsourcing Projects The Philippines has become a major provider of healthcare call center outsourcing companies. from 2023 to 2030.

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Call Center Healthcare Company Hospitality 98

CX University

SEPTEMBER 18, 2018

We look at four case studies of some of today’s most successful organizations, analyzing how they achieve these cornerstones through engagement, in all cases finding the same, ineluctable linkage between leadership, employees and market environment. Read the USPTO Case Study > Quicken Loans.

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Employee Engagement Engagement Case Study Strategy 211

CSM Magazine

APRIL 9, 2024

Performance Analysis : Metrics such as throughput, cycle time, and resource utilization are essential for process optimization. How can we improve resource allocation? For automated testing, this means optimizing test execution, identifying slow test cases, and streamlining test data preparation. Where are the bottlenecks?

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Case Study Analysis Software Study 52

BlueOcean

MARCH 19, 2024

Identify the required resources on both sides of the equation and ensure that you can clear calendars to meet milestones. Make sure you can get calendars cleared and access to the resources you need in a way that doesn’t put your timelines at risk. Define clear objectives and establish a timeline for the transition process.

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Customer Care How To Sports Case Study 177

SurveySparrow

MARCH 19, 2024

Build brand trust: Videos sharing tutorials, customer testimonials, case studies, and behind-the-scenes content help users get to know your brand, boosting their confidence and trust. Offer Free Resources When a brand offers the right solutions, people naturally engage. Google also prioritizes video content.

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Video Strategy Marketing Social Media 95

Centercode

AUGUST 27, 2020

Even the most robust and well-resourced QA labs have limits. Our latest case study shows how Arris leveraged the Centercode Platform to grow their tester community and dramatically increase their real-world testing capabilities — saving over $1M of bug-related potential lost revenue in the process. Read the Case Study.

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Case Study Study Financial Resources 98

Circular Edge

APRIL 22, 2020

Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. After the sneak peek of the latest features and enhancements delivered in Release 9.2.4.3, GoodTimesWithJDE. JDE Keynote: [link].

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Resources Innovation Roadmap Self Service 52

Blake Morgan

JANUARY 20, 2022

These blogs are powerful resources to keep you up to date on the ever-changing CX industry. His blog is a great resource for managers and front-line employees with practical tips to transform the customer service department. . On her blog, Denise shares insights and case studies from big brands. . Adam Toporek .

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Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Experience Investigators by 360Connext

OCTOBER 17, 2023

However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. Many leaders will nod along with this conversation, but they lack the true knowledge to put the right time, effort, or resources toward this understanding.

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Leadership Customer Experience Customer Centricity How To 259

Centercode

SEPTEMBER 1, 2020

But they quickly learned that beta testing effectively is hard — especially without a formalized process and dedicated resources. Download your copy of the Caavo case study here. Ge the Caavo Case Study. The leadership team created a beta testing program to solve that problem. They needed a tool — and a plan.

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ROI Case Study Roadmap Study 98

CSM Magazine

APRIL 4, 2024

Brands must offer competitive commission rates that incentivize affiliates to invest time and resources in promoting their products or services. Moreover, the best affiliate programs empower affiliates with the tools and resources needed to succeed in their marketing efforts.

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Marketing e-support Case Study Resources 52

Circular Edge

MAY 2, 2018

Resources: JD Edwards Keynote Presentation. JD Edwards Keynote Case Studies. One of our newest flagship products, AtomIQ , is a no code/low code process automation tool for JD Edwards, for which we presented a session. JD Edwards Keynote Recording. JD Edwards Announcement (April 2018). JD Edwards Roadmap Presentation.

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Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

Resources: JD Edwards Keynote Presentation. JD Edwards Keynote Case Studies. One of our newest flagship products, AtomIQ , is a no code/low code process automation tool for JD Edwards, for which we presented a session. JD Edwards Keynote Recording. JD Edwards Announcement (April 2018). JD Edwards Roadmap Presentation.

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Resources Roadmap Chatbots Conference 40

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. Leading customer experience for almost-automatic CX excellence is the aim of all resources at ClearAction Continuum.

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Sports Customer Experience Handbook Case Study 71

Customer Bliss

AUGUST 30, 2021

More Resources on This Topic. Hire People Who Will Make Your Company Unforgettable: A Case Study. High tech without a human connection may make interactions more efficient, but it’s important to know when to blend humanity and caring into customer experiences. Daily Huddle: Is Hiring Your Most Important Decision?

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Case Study Hotels Travel Company 310

2020 Research

MAY 31, 2023

Inside, you’ll find resources on ways to help you navigate market research in your industry, including: Consumer Insights Strategies for Finance Managers Three Use Cases for Qualitative Research in Finance Is it Tech or Trust Tanking the Bank Business?

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Marketing Case Study Banking Study 52

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. The Nike loyalty program is an excellent case study we can all learn from. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

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Net Promoter Score Loyalty Programs Customer Service Ecommerce 71

Kayako

APRIL 12, 2022

Check out these five case studies that will help you improve this process in your business. The company’s steady growth since 2006 outpaced its existing resources for support requests. Join world-class customer support teams like the companies in these case studies using Kayako to deliver exceptional customer experiences.

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