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Optimove
APRIL 3, 2024
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AI Chatbots: The Dream vs. The Reality (Pt. 1 – Delight)
Comm100
SEPTEMBER 23, 2019
The post AI Chatbots: The Dream vs. The Reality (Pt. In the next article in this series, we’ll learn how chatbots can automate workflows to save you and your customers’ time, and we’ll see if the reality can live up to the hype. 1 – Delight) appeared first on Comm100.
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AI Chatbots: The Dream vs. The Reality (Pt. 2: Automation)
Comm100
OCTOBER 1, 2019
The post AI Chatbots: The Dream vs. The Reality (Pt. In the next article in this series, we’ll learn about how chatbots will “learn” and get more effective over time and see if our dreams of a self-learning super-agent match up with the realities on the ground in 2019. 2: Automation) appeared first on Comm100.
Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2
Beyond Philosophy
FEBRUARY 20, 2020
The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.
How Personalized Customer Experiences Drive Retail Growth and Revenue
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
📅 February 22, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT
Virtual Journey Mapping Bootcamp: September 2021
Kerry Bodine
JULY 25, 2021
Part 1 will run from 8:00am – 12:30 PT on Tuesday, September 21 & Wednesday, September 22, 2021. Part 2 will run from 8:00am – 12:30 PT on Tuesday, September 28 & Wednesday, September 29, 2021. Step 1: Hypothesize the experience you currently deliver. Step 2: (In)validate your hypotheses with customers.
A CX Day Offer To Boost Your Journey Mapping Outcomes
Kerry Bodine
OCTOBER 5, 2021
This discount is valid through midnight PT on Friday, October 8 (or until the bootcamp sells out). In honor of all current and aspiring CX practitioners, we’re offering a $100 discount on every seat for our upcoming October / November two-part open-enrollment virtual journey mapping bootcamp. Just use code CXDAY21 at checkout.
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
In this session you’ll learn: The integral relationship between payment experience and customer satisfaction Proven methods for optimizing the checkout journey Leveraging payments data for personalized marketing and enhanced customer loyalty Gain invaluable insights into consumer behavior across online and offline channels through data 📅 June (..)
Mapping Digital Transformation: Retail’s Strategic Shift
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
This session will cover: How to prepare your organization for the changes and challenges that come with digital transformation Gaining support for transformation from key stakeholders Creating a timeline, defining success, assessing your skills, and rallying your team for the journey ahead Navigating the complex, challenging, and growth-enabling path (..)
2024’s Retail Odyssey: Going Small, Artificial, and Augmented!
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
We will cover: Generative AI (genAI) as a key player in digital business How augmented reality (AR) will drive efficiency and productivity More targeted tech shifts with a decrease in replatforming project frequency The defunding of legacy solutions and reallocation of resources for measurable results Collaboration between social and retail media players (..)
Hybrid CX (Pt 2): Including The Human Element As You Go Digital
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
The trend in customer experience is taking a turn towards digital, but charging headlong down this path could potentially be a mistake. In this webinar, Colin Shaw will explain to you how the human side of a customer's experience can drive significant value, and how you can fit that human element into your new digital experience.
Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
In today’s high-pressure world, digital transformation is everywhere on the agendas of corporate boards and has risen to the top of CEOs’ strategic plans. Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world.
How Retailers Are Transforming Customer Experiences with Data & AI
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Prepare to be inspired as we unravel the secrets to success in a fast-paced retail environment, where a well-crafted data strategy is the key to unlocking sustainable growth 📈 You’ll walk away with insights into the following: Deep dive into analytic techniques and the inherit value of data 🔍 The key to leveraging data and improving (..)
The State of Customer Success Pt. 1
Advertiser: Vanilla Forums
In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. Together, Vanilla etched out the State of Customer Success in 2022. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?
Hybrid CX (Pt 1): Why Organizations Hesitate To Go Digital
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
The contact center is the face of your business. So, it follows naturally that modernizing your contact center is critical to enhancing the customer’s experience. If business leaders want to be true advocates for their customers, then they need to get their contact centers into the digital age.
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