Bob Hayes

MARCH 13, 2019

product, ease of doing business, technical support)? IBM Watson Studio , an end-to-end analytics solution to help you gain insights from your data, was designed for data scientists, application developers and subject matter experts to collaboratively and easily work with data to build and train models at scale. Why IBM Watson Studio?

Case Study 92

Case Study Loyalty Analysis Analytics 92

Kayako

JANUARY 28, 2016

It involves dealing with lots of aspects of the customer experience, from customer interactions and resolving queries, through to working with the product team on useful feedback. Track, plan and roadmap new product releases. It also lets you see what your product team is up to, so you know if customer feedback is shaping your product!

Tools 120

Tools Self Service Communication Training 120

Inbenta

MARCH 25, 2020

Make it easier to navigate and search for information on the desktop site. Make it easier to navigate and search for information on the desktop site. Reduce the flow of incoming emails from the desktop site. Increase the customers’ autonomy on the desktop site on: Quotation requests. Sure, but what are the objectives?

Chatbots 89

Chatbots Self Service Tips How To 89

Magellan Solutions

APRIL 1, 2024

Access to Expertise – One reason businesses outsource their IT processes to third-party service providers is to allow them to work with experts they don’t have in-house. Are you tired of wrestling with computer issues, security threats, and system failures? MSPs help ensure your company stays on the right side of the law.

Management 52

Management Software System Training 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The competition, now in its third year, challenges companies to use the power of Calabrio Analytics to unearth new customer and employee insights.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

GetFeedback

SEPTEMBER 24, 2018

Not too long ago Google brought out the term ZMOT, which refers to the point in the buying process when the consumer learns about a product before the seller even knows about them. The way people buy has changed, but unfortunately most businesses are still trying to sell things the old way. First Impression: Brand content.

Social Media 170

Social Media Comparison Consumers Analytics 170

Oracle

DECEMBER 6, 2019

And while most customers still process their purchases on desktop, the tide is also turning toward mobile. 32% of transactions are processed on mobile, versus 12% for tablet and 56% for desktop. Step 2: The use of deep customer analytics, AI, and machine learning technologies.

Retail 49

Retail Innovation Company Chatbots 49

CSM Magazine

FEBRUARY 14, 2023

Online shopping – the process can sometimes be so frustrating as to send you off your trolley! Interestingly, this dropped to just under 60% when the shopper was interacting with the online store by desktop or laptop computer. But can this situation be rescued for the online shop owner? Cart abandonment is very common.

Ecommerce 52

Ecommerce Course Analytics Customers 52

Thematic

JUNE 21, 2021

We’ve analyzed over 2,300 reviews by Tableau and Power BI users with our proprietary text analytics solution Thematic. To do this Power BI uses Microsoft systems like Excel, Azure, and SQL, making it an easy win for those already using Microsoft products. Tableau Desktop Users can get Tableau Desktop as part of Tableau Creator.

Tools 62

Tools Data Analysis Analytics 62

Verint

OCTOBER 23, 2017

The organization leveraged desktop and process analytics and workforce management for back-office operations and improved efficiency by 10% in 18 months. in cost savings through headcount redeployment, reductions in idle time and overtime, as well as increased productivity for hundreds of employees.

ROI 51

ROI Customer Engagement Engagement Banking 51

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

Calabrio

MAY 3, 2016

If you’re in the midst of data deluge, here’s how integrated analytics can help. One advantage of using integrated analytics to see the big picture is the concept of the data mart. Dubbed the “inflatable kitchen” by our analytics team, Calabrio’s data mart technology is ready to go, right out of the box.

Analytics 100

Analytics Data Contact Center Analysis 100

CSM Magazine

MAY 12, 2022

Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team. So what can supervisors and senior managers do to build a happy and productive team? Personal and organisational growth go hand in hand. Top executive challenges. Here are a few ideas to getting started: 1.

Self Service 59

Self Service Analytics Competitive Advantage Tips 59

CSM Magazine

JANUARY 27, 2021

Calabrio has achieved leading results of the featured vendors in three of four vendor and product satisfaction categories. . The three categories where Calabrio earned leading scores were both for satisfaction with Calabrio as a vendor and the features and effectiveness of Calabrio ONE workforce optimisation (WFO) products.

Customer Satisfaction 59

Customer Satisfaction Report Effort Score Virtual Agent 59

datastax

JANUARY 10, 2019

Hybrid cloud databases powerfully support always-on web, mobile, and desktop applications. Employees can always access the apps they need to do their work, so productivity increases. By 2020, the customer experience will overtake price and product as the key differentiator between brands, according to the Customers 2020 report.

Multi-Channel 95

Multi-Channel eBook Financial User Experience 95

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. Alteryx is a desktop-to-cloud platform designed for data artisans and business leaders. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

GetFeedback

DECEMBER 27, 2018

We’ve also simplified the distribution list process, by providing the ability to send your survey directly to a Salesforce Report (if you’re using GetFeedback for Salesforce ). The distribution plan for your online surveys should put your existing outlets and channels to use while focusing on the goals you’re trying to accomplish.

Survey 199

Survey How To Social Media Feedback 199

Talkdesk

MARCH 12, 2021

Agent Desktop and user experience. Talkdesk AppConnect (a customer experience solution marketplace) provides one-click integrations to all key features like agent productivity tools, digital channel management, chatbots and automation tools. The dashboard allows to track daily performance (calls made, talk time, etc.). AppConnect.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

AWS Machine Learning

NOVEMBER 21, 2023

MATLAB   is a popular programming tool for a wide range of applications, such as data processing, parallel computing, automation, simulation, machine learning, and artificial intelligence. In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS).

Training 90

Training Resources Data How To 90

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency. This is a joint blog with AWS and Philips.

Healthcare 92

Healthcare Government Innovation Training 92

Gainsight

OCTOBER 12, 2021

It will be the product adventure of a lifetime. We are gearing up to support you in accelerating your product strategies and provide the tools you’ll need to level up your career in product. It’s all geared to help you navigate the road to product success. You’ll hear from the best leaders in Product Management.

Meeting 52

Meeting Analytics Strategy Software 52

Optimove

OCTOBER 5, 2023

adults (76%) say they ever buy things online using a smartphone, while a somewhat smaller share (69%) say they ever make purchases via desktop or laptop computers. adults (76%) say they ever buy things online using a smartphone, while a somewhat smaller share (69%) say they ever make purchases via desktop or laptop computers.

Marketing 72

Marketing Survey B2C Loyalty 72

SurveySparrow

MAY 30, 2023

Imagine collecting survey responses and transferring them to your preferred analytics tool or CRM system. Reporting and analytics — Qualtrics doesn’t disappoint. It’s like having your own analytics powerhouse at your fingertips. What’s the deal with Qualtrics? Alright, let’s dive into the world of Qualtrics!

Knowledge Base 52

Knowledge Base Analytics Survey Analysis 52

SurveySensum

NOVEMBER 22, 2023

In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. of e-commerce website visits are converted to purchases on desktop, versus 3.3% So, make sure your feedback forms adapt well to various mobile, tablet, or desktop devices.

Feedback 52

Feedback Customer Insights e-support Social Media 52

SurveySparrow

OCTOBER 27, 2021

With this data then at hand, companies can make more informed improvements to their current processes. Natural Language Processing (NLP) software. Analytics and data management software. In turn, businesses can use these data points to better predict customer actions and improve the customer experience. .

Abandon Rate 52

Abandon Rate Survey Social Media NPS 52

Think Customers

MARCH 2, 2023

Instead, Cerise and analysts from global research firm Omdia mapped a path to keep the workforce intact, more productive, and better-equipped to deliver an exceptional customer experience. are getting louder by the day. This is a mistake,” said panelist Nick Cerise, chief marketing officer at TTEC. That should be the aspiration to start with.”

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

Avaya

JULY 15, 2019

According to Deloitte, only 9% of large contact centers effectively use desktop analytics and 61% struggle with integrating systems. million a year in lost productivity, according to Gartner). Agent efficiency and service personalization go hand-in-hand. Research suggests the current state of the agent experience is…well, dim.

Contact Center 62

Contact Center Analysis Connections Interaction 62

ChurnZero

MARCH 22, 2022

In most cases, however, there are still plenty of opportunities to streamline the process and reduce customer friction. Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary.

How To 52

How To Customer Journeys Customer Retention Customers 52

CSM Magazine

DECEMBER 2, 2020

With these lessons in mind, next year promises to be a fine balancing act between motivating the workforce while delivering optimal operational processes and even better customer experience (CX). As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. Lessons learned. What’s in store for 2021?

Self Service 72

Self Service Analytics e-support Competitive Advantage 72

Gainsight

JULY 20, 2022

In the world of product development, we call this process user segmentation , and it’s just as useful for product managers trying to understand their audiences as it is for audiences trying to understand TV show awards. . Or, they might be based on the users’ actual behavior in the product.

Tools 59

Tools Management Net Promoter Score NPS 59

CSM Magazine

APRIL 22, 2021

Delivering exceptional customer experiences comes down to giving more – including ensuring agents receive the same level of TLC as customers, introducing best practice processes and deploying the right technology. 5 ways to WOW customers. It’s time to re-invigorate everyone with a fresh approach.

Self Service 52

Self Service Analytics Social Media Chatbots 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. An Employee feedback tool streamlines the process of gathering employee feedback. In fact, companies with engaged employees outperform those without by 202%. But how do we do that?

Tools 52

Tools Feedback Analysis Survey 52

Fox Metrics

JUNE 30, 2020

Gaining a solid amount of quality site traffic is essential if you want to sell your products and remain in business. . Unfortunately, placing ads and using promoted listings on the major search engines can be expensive, but the good news is that there are free and cost-effective ways to give you better google analytics.

Ecommerce 82

Ecommerce Social Media Consulting Consumers 82

Think Customers

AUGUST 18, 2021

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. Mishaps like delays, data breaches, product recalls, and inclement weather will continue to effect retail surge volumes. How do we make interactions ‘effortless’ for customers? Tap into the power of remote work.

Retail 52

Retail Strategy Self Service Average Handle Time 52

ProProfs Chat

APRIL 25, 2019

To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies. Google Analytics. Heap Analytics. Google Analytics. The market is full of similar tools with comparable functionalities.

Ecommerce 75

Ecommerce ROI Tools Analytics 75

Solvvy

JANUARY 21, 2020

And it’s not just because they’re always on the go: 77% of mobile searches happen in the home or workplace, where the user could just as easily use a desktop computer. If so, this isn’t a unique customer experience. Google found that 90% of consumers switch between screens to complete tasks on a regular basis.

Omni-Channel 54

Omni-Channel Self Service Customer Experience Customer Service 54

Gainsight

MARCH 18, 2019

Imagine a world where your computer didn’t have any folders, only files crowding your desktop. That’s the feeling of analyzing usage of your product’s features without any hierarchy to organize them. Since Pendo was originally built as a web analytics tool, I’d have to categorize every trackable element in our SaaS product as a “page.”

Analytics 40

Analytics Report Software Tools 40