ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Examples 98

Examples Tips Customer Success Analysis 98

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Training 96

Training e-support Conference System 96

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can also be used for experience mapping , which is a detailed visualization of a customer’s experiences with your product or services over time. For many, the answer is found in conversational AI.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. This is a guest post written by Axfood AB.

Effort Score 110

Effort Score Training Analytics Retail 110

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Generative AI is quickly transforming how enterprises do business. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We

Customer Experience 101

Customer Experience Sports Travel User Experience 101

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Examples 75

Examples Tips Customer Success Analysis 75

BirdEye

FEBRUARY 21, 2024

Artificial Intelligence (AI) is constantly evolving, pushing the boundaries of what’s possible. Google’s new Gemini AI model has notably stirred the tech community, heralding substantial advancements in AI capabilities and generating excitement and caution. Google Gemini vs. BARD BARD is now called Gemini.

Innovation 59

Innovation Video Chatbots Resources 59

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Government 121

Government Training Data Policies 121

SurveySparrow

APRIL 23, 2024

What is storyboard A storyboard is like the blueprint of your video project that helps you plan and organize your shots pre-production or before filming begins. 3 Benefits of utilizing a storyboard Storyboarding offers numerous advantages throughout the video production process. But let’s start with the basics.

Video 52

Video How To Roadmap Software 52

ChurnZero

JANUARY 10, 2023

That’s why, today, ChurnZero launched Customer Success AI , an incredible way to supercharge your customer communications and develop impactful new approaches to the work you do. What is Customer Success AI ? Just ask Customer Success AI for a new cadence of emails, a call script, or a list of strategy ideas, for example.

Customer Success 98

Customer Success Customers Course Strategy 98

AWS Machine Learning

APRIL 13, 2023

Amazon CodeWhisperer is an AI coding companion that helps improve developer productivity by generating code recommendations based on their comments in natural language and code in the integrated development environment (IDE). The Velocity team was looking for ways to improve developer productivity.

Consulting 84

Consulting Travel Software Training 84

COPC

OCTOBER 26, 2023

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

Technology 77

Technology Customer Experience Self Service Customer Journeys 77

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 111

Knowledge Base Study Healthcare Travel 111

CSM Magazine

MARCH 12, 2024

Chatfuel , the behind-the-scenes chatbot builder with a long history as the provider of the majority of Facebook messages, today announces the immediate availability of a suite of autonomous generative AI agents. With new generative AI we can move far beyond the old chatbots that used simple scripts with easy answers.

Chatbots 52

Chatbots Sales Ecommerce Social Media 52

Inbenta

DECEMBER 21, 2023

Generative AI has caught the attention of consumers and businesses the world over. Many see Generative AI as a revolutionary new way to create novel content, speed up content development timelines, and act as a sorting tool capable of surfacing answers instantly. What is Generative AI?

Chatbots 52

Chatbots e-support Video Customer Service Representative 52

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. This increases the cost of infrastructure maintenance and hampers productivity. Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients.

Data 108

Data Management Effort Score Training 108

AWS Machine Learning

SEPTEMBER 20, 2023

For example, you might have acquired a company that was already running on a different cloud provider, or you may have a workload that generates value from unique capabilities provided by AWS. Our training script uses this location to download and prepare the training data, and then train the model.

Training 97

Training e-support Resources Groups 97

AWS Machine Learning

NOVEMBER 9, 2023

Building out a machine learning operations (MLOps) platform in the rapidly evolving landscape of artificial intelligence (AI) and machine learning (ML) for organizations is essential for seamlessly bridging the gap between data science experimentation and deployment while meeting the requirements around model performance, security, and compliance.

Policies 98

Policies Training Resources Groups 98

Inbenta

OCTOBER 30, 2023

Generative AI has caught the attention of consumers and businesses the world over. Many see Generative AI as a revolutionary new way to create novel content, speed up content development timelines, and act as a sorting tool capable of surfacing answers instantly. What is Generative AI?

Chatbots 52

Chatbots e-support Video Customer Service Representative 52

AWS Machine Learning

DECEMBER 12, 2023

A generative pre-trained transformer (GPT) uses causal autoregressive updates to make prediction. Variety of tasks such as speech recognition, text generation, and question answering are demonstrated to have stupendous performance by these model architectures. Jun (Luke) Huan is a principal scientist at AWS AI Labs.

Training 95

Training Meeting Conference Financial 95

Gainsight

OCTOBER 10, 2023

There’s no question: AI is on fire. The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. AI can help.

Course 52

Course How To Healthcare Transportation 52

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The one-size-fit-all script no longer cuts it. Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. More than half a century later, his lyrics couldn’t be more relevant.

Contact Center 306

Contact Center Self Service Analytics Banking 306

BirdEye

NOVEMBER 7, 2023

3 car salesman templates: Call, email, and phone text scripts 7 unique car salesman advertising ideas Good review example for car service How do you get more customers for your automotive business with Birdeye? see sales email script example no. Encourage satisfied customers to refer friends or family, thus generating valuable leads.

Sales 115

Sales Automotive Tips Advertising 115

AWS Machine Learning

NOVEMBER 22, 2023

When AWS launched purpose-built accelerators with the first release of AWS Inferentia in 2020, the M5 team quickly began to utilize them to more efficiently deploy production workloads , saving both cost and reducing latency. These embeddings are inputs to a customer-facing tier-1 Amazon service. We require that there should be less than 0.1%

Training 92

Training Software System Data 92

AWS Machine Learning

AUGUST 16, 2023

Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases. To train the classifier, we create a SageMaker PyTorch Estimator that runs the training script, eval_linear.py.

Training 71

Training Multi-Channel Travel Innovation 71

AWS Machine Learning

NOVEMBER 15, 2023

Note that you should create a minimally scoped execution role and policy in production. If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Let’s start with creating a generic training script, which is persisted locally on the notebook instance.

Training 85

Training Data How To Strategy 85

AWS Machine Learning

FEBRUARY 15, 2023

JumpStart provides one-click access to a wide variety of pre-trained models for common ML tasks such as object detection, text classification, summarization, text generation and much more. MLOps helps companies innovate faster by boosting productivity of data science and ML teams in creating and deploying models with high accuracy.

Training 83

Training Examples Resources Data 83

AWS Machine Learning

AUGUST 1, 2023

Advertising agencies can use generative AI and text-to-image foundation models to create innovative ad creatives and content. In this post, we demonstrate how you can generate new images from existing base images using Amazon SageMaker , a fully managed service to build, train, and deploy ML models for at scale.

Marketing 62

Marketing Advertising Travel Automotive 62

AWS Machine Learning

NOVEMBER 8, 2023

Amazon CodeWhisperer is a generative AI coding companion that speeds up software development by making suggestions based on the existing code and natural language comments, reducing the overall development effort and freeing up time for brainstorming, solving complex problems, and authoring differentiated code.

Resources 95

Resources Analytics Software Data 95

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Training 101

Training Effort Score Examples Data 101

Uniphore

JUNE 16, 2021

By improving the underlying systems, such as implementing unified agent desktops or automation, contact centers were able to see significant reductions in AHT, generating significant savings for the company. Agent Assist can track agent actions and generate a standardized interaction summary for future review. Automate Tasks Using RPA.

NPS 147

NPS Net Promoter Score Contact Center Self Service 147

AWS Machine Learning

NOVEMBER 17, 2022

We exemplify how you can use this model to translate between multiple languages, summarize long-form text, answer questions based on a given context and generate text that appears indistinguishable from human-written text. For example, let’s say we are using AlexaTM 20B for one-shot natural language generation.

Training 94

Training Examples Government Meeting 94

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. However, it’s essential to note that WhisperX lacks full management features and isn’t an enterprise-level product.

Technology 93

Technology Video Entertainment System 93

AWS Machine Learning

AUGUST 3, 2023

AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image. Generative AI is driven by large ML models called foundation models (FMs).

Financial 75

Financial Insurance Banking Industry 75

AWS Machine Learning

JULY 27, 2022

As enterprises move from running ad hoc machine learning (ML) models to using AI/ML to transform their business at scale, the adoption of ML Operations (MLOps) becomes inevitable. We used a synthetically generated set of sample data to train the model and create a SageMaker model using the model artifacts from the training process.

Data 76

Data Training Resources Management 76

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. Self-checkout process BigBasket introduced an AI-powered checkout system in their physical stores that uses cameras to distinguish items uniquely. BigBasket serves over 10 million customers.

Training 98

Training Gamification Data Innovation 98

AWS Machine Learning

SEPTEMBER 28, 2022

With SageMaker, you can quickly build and train ML models and directly deploy them into a production-ready hosted environment. It is not intended for production migrations. Prepare your trained model and inference script. SageMaker endpoints generally consist of two components: the trained model artifact (.pth,pkl,

Training 74

Training Data Travel Examples 74